Can't find the charging pile, find the distance is not appropriate, after charging, etc. it is too long, and the distance is too far... This is the most headache for tram owners to charge outside, and it has also become one of the reasons why many oil car owners are reluctant to get started with trams.
In order to solve the user's troubles of charging outside, the electric companies on the market have proposed their own solutions. Recently, the reporter found through visits and investigations that Nezha Automobile creatively gave a full-scene charging solution for the pain points of users charging and traveling in different scenarios to meet the differentiated charging needs of users in different time and space dimensions, especially the free valet power-up service provided by Nezha Automobile is very suitable for user needs and can solve the pain points of daily charging of users.
In the Shanghai Hongqiao directly operated store of Nezha Automobile, the staff introduced the whole process of valet power-up to the reporter, and personally made a demonstration explanation, and the reporter tracked and interviewed the whole process. "Open the Nezha Car APP, click on the service, add power on the valet, start the reservation, you can open the service, very convenient." Introduced by the staff.
"Moreover, the timeliness of the valet power-up service is also very high, and it can achieve 5 minutes to receive orders, 20 minutes to the scene, and 2 hours to return the car." And the power is guaranteed to be above 90%. "Sure enough, within 20 minutes of placing an order, the power-up master arrived at the agreed place in advance."
The reporter also found that the valet power-up service is not only efficient, but also the entire service process is also very standardized. The power-up master wears gloves to load the vehicle to be charged with seat covers, steering wheel covers, trunk pads and other professional materials. At work, the power master added that if there are more items in the trunk or the customer does not want the moped to be placed on the car, we will park the moped in the nearby area, and the valet power-up process is an exclusive service for the customer, and there will be no other orders in the middle.
Finally, the power-up master made a detailed and comprehensive inspection of the body situation around the car.
After the record was completed, the staff of the direct sales store signed a confirmation of the car with the power-up master. During the period, the reporter had doubts about the attribution of vehicle losses. The staff clearly stated: "During the power-up period, all losses incurred by the vehicle, such as accidents, violations, etc., are insured and paid by the service provider's insurance company."
During charging, through the user's mobile phone Nezha APP, the owner can check the charging status of the vehicle at any time.
After the service, the reporter randomly interviewed several Nezha car owners, who agreed with the above service processes and standards. One of the owners of the Nezha U Pro told reporters that I often use valet power-up services when I go to work. When the company can't find an idle charging pile, I will hand over the vehicle to the battery master, and I can still leave with a full charge after work. During this time, I only had to turnkey with my fingers, which was simply a "nanny".
The most important thing is that the valet power-up service provided by Nezha Automobile is free, and users do not need to pay any fees. It is understood that Nezha Automobile provides Nezha U Pro owners with a 3-year valet power-up service, of which 24 times /year for pileless users and 6 times/year for pile users. Taking Nezha U Pro 610 Fire Edition as an example, it is assumed that pileless users use valet power-up services 24 times a year, that is, 14640 kilometers, which can basically meet the needs of users for one year, which is equivalent to Nezha Car providing users with free power-up and car wash services for the whole three years. In addition, Nezha Automobile provides Nezha V car owners with a 2-year valet power-up service, 6 times/year.
In fact, in addition to the one-click appointment for the valet to return with full power, Nezha power-up service also includes three major contents: private home charging pile with charge, power-up map to realize check, guide, charge and pay functions, and intelligent fast charging station for plug-and-play free charging, which realizes the full coverage of user home charging, public travel charging, destination charging and emergency power-up scenarios. Nezha Automobile became the first new car company to provide users with all-scenario charging service solutions for 100,000 yuan of electric vehicle products.
As of November, Nezha Automobile has completed the layout of Nezha power supply in 150 cities across the country, 1637 free charging stations, 19663 DC charging piles, covering more than 95% of the user use area, Nezha power supply service has truly realized 100 cities and 100000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
【Source: Lanzhou News Network】