This morning, the news about Xiaopeng Automobile's improper collection of face information was exposed by the whole network.
According to reports, Shanghai Xiaopeng Automobile Sales Service Co., Ltd. was recently fined 100,000 yuan by the Xuhui District Market Supervision and Administration Bureau.
The reason for the punishment was that the parties purchased 22 camera devices with face recognition functions and installed them in their stores, and from January to June this year, a total of 431623 face photos were collected and uploaded.
In this regard, Xiaopeng Automobile issued a response that due to its unfamiliarity with the relevant legal provisions, it mistakenly purchased and used the products of third-party suppliers (Yolok) that violated the relevant legal terms.
Xiaopeng said that the face data was collected and analyzed by third-party software providers, and the data had been completely deleted.
Xiaopeng Automobile stressed that there is no leakage or illegal use of personal information at present, and only through non-personal digital data such as passenger flow visits as a reference for business conditions.
The following is the full text of the statement:
Dear friends of the media
Thank you for your attention and support to Xiaopeng Motors.
Regarding the recent media report on Weibo, #Xiaopeng Automobile collected 430,000 face photos in 6 months, which caused users to worry, for which we apologize.
In this incident, the stores in shanghai hoped to improve the reception process and better serve the customers who arrived in the store through the collection and analysis of data such as store customer flow, but due to their unfamiliarity with the relevant legal terms, they mistakenly purchased and used the products of third-party suppliers (Yuluoke) who violated the relevant legal terms.
Xiaopeng Automobile expressed its complete obedience to this administrative punishment and made a deep reflection on the matter.
In view of the following facts, the relevant departments have also given relatively light penalties:
1. Before the Shanghai Municipal Supervision Bureau inspected on the 18th, Xiaopeng Automobile's Shanghai store took the initiative to remove all collection equipment through internal self-inspection and self-correction.
2. Face data is collected and analyzed by third-party software providers, and all data has been deleted. Xiaopeng Motors does not disclose or illegally use personal information, and only uses non-personally related digital data such as passenger flow visits as a reference for business conditions.
3. The Municipal Supervision Bureau punished many merchants, all of whom were customers who used third-party software.
Xiaopeng Automobile will strictly abide by the provisions of the state on the protection of consumers' personal information to ensure that the legitimate rights and interests of customers are not infringed. We apologize for the distress caused to the public and our customers as a result of this incident. Integrity and legal operation is the cornerstone of our company has been adhering to, we will standardize business behavior with practical actions, improve customer experience, and provide consumers with safe and thoughtful services.