Recently, Mr. Zhang, a consumer in Fuzhou, told the media that he ordered a Volkswagen Tuyue car with a price of about 176,000 yuan and paid a deposit of 10,000 yuan. However, a month after the deposit was paid, the 4S shop failed to deliver as scheduled, and Mr. Zhang waited impatiently and wanted to unsubscribe the vehicle, but the 4S shop demanded compensation of 10,000 liquidated damages. What's going on here?
According to the "First Gang" report, on November 11, Mr. Zhang ordered a Volkswagen Tuyue in Huaxia Automobile City SAIC Volkswagen, and the 4S store said that it could pick up the car within a month, but by the end of the month, the 4S store still had not delivered the new car.
According to Mr. Zhang, the 4S shop overtime delivery of the car, did not tell what the reason is that the car can not be delivered on time, only simply said that the manufacturer has not yet shipped, and the previous 4S shop promised to pick up the car within a month, so it chose to book a car here, the result is due after the 4S shop can not deliver the vehicle on schedule, for the exact pick-up time can not give a clear answer. In this regard, Mr. Zhang submitted a request to the 4S store to return the car and refund the deposit, but the 4S store refused, and was told that if he wanted to cancel the subscription, he needed to pay 10,000 liquidated damages.
For Mr. Zhang's statement that he picked up the car within one month, the manager of the sales department of the 4S store, Tian, explained: There was no commitment.
According to the contract signed by the two parties, the delivery time of the vehicle is about one month, not within one month. As for how much "left" and how much "right" "about a month" is, the contract is not clear. Then the person in charge of the marketing department said: After inquiry, the vehicle ordered by Mr. Zhang has been sent out and is currently in transit, according to real-time logistics information: the car has been sent from Jiangsu on December 6, and it is expected to arrive at the 4S store on December 13.
As for the return of the car, the car sales contract presented by the 4S shop states that the deposit part is non-refundable. Manager Lin of the marketing department said that if Mr. Zhang determines that he wants to return the car, it is also possible, but it is a unilateral breach of contract, and he needs to compensate 4S shop for 10,000 yuan in liquidated damages. In response to the new car 1 month on schedule to return the car to compensate 10,000 yuan of liquidated damages, Fujian relevant lawyers said: Under normal circumstances, the 4S shop should give a clear delivery period, according to the 4S shop about a month to pick up the car, the car pick-up error should not exceed one week, but there is no clear provision in the law, and if the car buyer requests to terminate the contract, the merchant has shipped the relevant losses, the merchant can ask the car buyer to bear. In addition, the 'non-refundable' clause indicated in the contract is not affected.
In the end, after consultation, Mr. Zhang and the 4S store reached an agreement, and Mr. Zhang decided to wait for the new car in transit, and it is expected that he can pick up the car at the 4S store on December 13.
As for the general delay in the delivery time of new cars, it has a lot to do with the shortage of chips, and the lack of cores has led to production cuts, vehicle allocation reductions, and the suspension of delivery of new cars has become the norm in the automotive industry this year. Due to the wide variety of chips, cars lack of any key chip can not be produced normally, the global automotive industry has encountered the pressure of suspension and production reduction, which has led to a serious backlog of orders, and consumers' car pick-up has been affected to a certain extent. According to data provided by AFS, as of December 5, due to chip shortages, the cumulative production reduction in the global auto market this year was 101.22 million vehicles, of which China lacked cores or reduced production by nearly 2.15 million vehicles.
Under the pressure of lack of cores, many car companies have to adopt the "reduction and delivery" plan for new cars. Since the first half of this year, the automotive industry has been due to the lack of cores led to the reduction of new car allocation, in April this year, General Motors announced that it will no longer be equipped with fuel management modules from the 2021 pickup truck; at the end of May, the Peugeot 308 model will cancel the full LCD digital instrument; in June, BMW Brilliance announced that the BMW 330Li xDrive M Sport Night Suit model canceled the standard mobile phone wireless charging / Wi-Fi hotspot / digital key, BMW 330i M Sport Night Suit model canceled the digital key option. In the second half of the year, the frequency of missing cores and de-allocations has become higher. In early October, Mercedes-Benz announced that it would no longer guarantee full configuration for all new cars; in November, GM eliminated seat heating functions as well as seat ventilation and steering wheel heating functions for many models; and in December, Toyota announced that it would use defective parts to alleviate chip shortages and rising costs caused by raw materials.
At present, the shortage of chips is the key to affecting the difficulty of automobile production and delivery, and in December, the global shortage of automotive chips is still severe. At present, the automotive industry's concerns about the shortage of automotive chips still exist, and the biggest influencing factor is the epidemic. Industry insiders said: With the gradual substitution of domestic chips, the lack of cores in the domestic automotive industry will be significantly improved in the first quarter of next year.
Near the end of the year, many consumers hope to get a car before the new year and go home happily for the New Year. However, in the absence of core in the absence of core environment, there is indeed a lot of uncertainty in the delivery time of the new car, whether it is a consumer or a seller, in the booking of the car should reflect a clear delivery time in the contract, vague agreements are easy to cause disputes and unnecessary trouble.