Jiujiang "Tuanzi Big Family Donut" closed The balance of the membership card was nowhere to be refunded

Jiujiang News Network News (this network reporter Yu Wei) on May 11, Xiao Yang, a student studying at a college in Jiujiang, reported through the WeChat public account of the Jiujiang Forum that she and her classmates recharged a membership card at a dessert shop called "Jiujiang Tuanzi Big Family Donut" near Gantang South Road, and the balance on the card was not used up, but the dessert shop was closed, and the balance on her card could not be refunded now.

Xiao Yang said that the dessert shop opened three years ago, when it was opened on the commercial street near Jiujiang University, and around June last year, the store moved to the city center. "When I first opened in Jiujiang College, I had a membership card there, and I thought the taste was more suitable for me. So after moving downtown, I, along with my roommate, continued to flush money on my membership card. ”

Since the new store opened in the city center, Xiao Yang and her roommate rarely went to the street, so the money in the card was also used more slowly. "We all just rushed a hundred yuan in, and it cost less than 40 yuan." Xiao Yang said that around March this year, her roommate came to the city center to shop, and ben wanted to buy donuts in the store, but found that the store was closed and even the door had been demolished. "We looked at the rental phone posted on the wall and found the landlord, who said that the store had quit and moved out in February."

Seeing that the dessert shop had closed, Xiao Yang followed the phone number left on the membership card to find the owner and asked him to return the balance in the card. "After the call, he said he would return the balance on the card to us, but he would need to wait. When asked why, he was told, 'The store is a national chain franchise store, and all the money in the store's membership card is the account of the advanced head office, so it is necessary to wait for the account of the head office to return before returning the money to the members one by one.' Xiao Yang said angrily, helplessly can only wait, but this wait is 2 months, the owner did not contact her to return the balance in the card, and when he went to the phone, the number was empty.

Subsequently, the reporter of this network contacted the Xunyang District Market Supervision and Administration Bureau, and the staff of the bureau said that at present, the members of the "Jiujiang Tuanzi Big Family Donut" have not yet received to reflect this matter.

"If the situation is true, it is recommended that the complainant register with the precinct sub-bureau first, and we will assist him to contact the shopkeeper and ask the shopkeeper to return the balance on the card." If the owner's information cannot be found from the industry and commerce department, it can only be recommended that the public report the case to the public security organs. Finally, the staff member suggested that if any member of the public encounters something similar, he can call 12315 to complain and defend his rights.