Wu Jinhong: There is an "original factory" at the doorstep, which is convenient for partners and customers 2024 Business Companions

Here are the 100 faces of Huawei's partners in 2024

【Business Companion】No.11

"The operation mode of Yunfu's IT market is very different from that of big cities. Here, we not only help customers with projects, but also find time to help users solve various IT problems. Therefore, in Yunfu, we attach great importance to the convenience of solutions, equipment and upstream support. ”

Founded in June 2022, Guangdong Ruiyi Technology Co., Ltd. is an entrepreneurial IT company rooted in Yunfu City, mainly serving government, education, and medical customers in the local market. But the start-up, which has been established for more than a year and seems to have "shallow roots" at first glance, has not only established a firm foothold in the market and expanded its customers, but also recorded a turnover of more than 30 million yuan in 2023.

According to Wu Jinhong, general manager of the company, the way to develop Ruiyi Technology is to provide services in place and to thoroughly understand the needs.

Do more services and dig deeper into demand

Development can be long-lasting

Huainan is orange, Huaibei is orange; Yunfu's IT market certainly has its own characteristics. Wu Jinhong, who has been working for many years before starting his business, knows that the number of local customers is limited, and the IT ability is difficult to say strong; Therefore, easy-to-use, easy-to-use, and fast-acting IT products and solutions have become the first choice for customers and the market. At the same time, the simplicity and ease of the product solution also allow the IT companies responsible for the project to spare more energy to provide services and tap demand within the scope of limited resources. In this way, IT companies can take into account customer satisfaction and their own survival and development at the same time.

For the needs of government, education, and medical users that he comes into contact with every day, Wu Jinhong is like a treasure: the IT technology and operation and maintenance capabilities of government and education customers are not strong, so the IT solutions represented by data communication and wireless must have a graphical operation and maintenance management interface, and the operation logic and related tips must also be simple and easy to understand; In this way, customers can use it well and clearly. Medical customers, on the other hand, have higher requirements for network latency, jitter, wireless roaming effect and data transmission speed, and IT products and solutions must have excellent quality to impress customers.

The demand is clear, but where to find supporting products and solutions? Guangzhou, which is 150 kilometers away from Yunfu City, certainly has everything Ruiyi Technology needs, but the 4-hour round-trip drive is too heavy a burden for Ruiyi Technology, which greatly affects business efficiency.

But fortunately, Ruiyi Technology doesn't need to look for it at all. Because Yunfu has a local Huawei office, products, solutions, and original factory support are at your doorstep. What's more, Huawei's product solutions have inherent advantages in terms of ease of use, quality, and customer perception. Therefore, it is logical for Ruiyi Technology and Huawei to hold hands.

The people at Huawei are very proactive and professional

"Huawei's people don't behave above just because they're a big upstream manufacturer; On the contrary, the people in Huawei's office are very proactive and resilient. Usually, Huawei personnel will take the initiative to share new products and solutions with us, and we can get professional answers and answers to all kinds of questions we raise in the first time. When there is a project, Huawei personnel will always communicate with us at the agreed time, place, and division of labor. Even in the process of exploring some 'seemingly non-existent' business opportunities, Huawei personnel will be stationed at the customer's site until they find the corresponding person in charge, ask the questions clearly, and find out the requirements. These are all daily routines that shocked and moved Wu Jinhong.

In the local large projects, Huawei's strong support has made Ruiyi Technology fight a "rich battle". In 2023, the medical community project in Luoding City (a county-level city managed by Yunfu City), which Ruiyi Technology has been following since its inception, will finally enter the landing and deployment stage, and Ruiyi Technology has also invested all its resources to promote the project. However, for this large order with a total of more than 60 million, the human resources of Ruiyi Technology are still insufficient.

At this time, many personnel such as local office employees, technical and solution experts from other places, regional general representatives, and solution partners led by Huawei were on the scene to provide support at the first time, and they were on the front line together with Ruiyi Technology. Although there were many difficulties and fierce competition, the success of the project after everyone collected firewood also made Wu Jinhong truly feel the strength of the partner.

The support is abundant and in place

"Doing a good job in after-sales service and support is the consistent principle of Ruiyi Technology. With the increase in the total number of projects, we also need to help more customers solve problems. In order to solve user problems and troubleshoot problems more efficiently, we will often watch corresponding video training courses on Huawei's official website. Under the guidance of the learning materials on the official website and the upstream general generation, 6 of the company's current 10 employees have passed various qualification certifications from Huawei, basically covering the operation and maintenance needs of customers in the fields of data communication, wireless, digital energy, and storage. ”

At the same time, when encountering potential customers and projects, Wu Jinhong will also contact Huawei's local office, ask them to coordinate resources, and take customers to visit the Songshan Lake base in Dongguan to improve customers' perception of Huawei's technologies and solutions. In addition, Huawei's general representative in the upstream will also hold regular partner empowerment activities to provide training services for partners around the world to help them understand new products and improve their capabilities. With stronger technical and solution capabilities, Ruiyi Technology can not only serve more customers, but also provide continuous services for existing customers and projects more calmly, and further understand the needs thoroughly.

In 2024, look forward to more

"We have a lot to look forward to in 2024. The first is to help government customers complete the transformation of video conferencing systems, and use Huawei's smart screens, MCUs, and media terminal products to upgrade the video conferencing experience and effect for customers. The second is to enter the mining sector in Yunfu City with the help of Huawei's Smart Mining Corps to help enterprises complete the transformation of network infrastructure, and then lay a good foundation for subsequent transformations such as intelligent mining, intelligent production safety, and unmanned driving. ”

Although he did not specify the specific business growth expectations, Wu Jinhong also modestly said that the company has a lot of project reserves in 2024, and growth is expected.

For a startup, the first three years are bound to be difficult and hard. But for Ruiyi Technology, at least the development path that has been taken can be described as smooth sailing. Of course, this is related to Wu Jinhong's pragmatic and realistic business style, but the support from Huawei and related partners is also indispensable.

For Huawei, "sinking and spreading out" is a key measure to build business depth. However, for Ruiyi Technology and more partners, the original factory support and the diligence of front-line personnel at the doorstep can provide great convenience and guarantee for their own development.

As a result, Huawei has gained a broader network of businesses and partners, and partners have received support from OEMs at their doorsteps, making the digital journey of a large number of customers more stable and smooth. And the so-called win-win situation should be like this.