Text/Editor: Dream Pen,
Recently, when a passenger bought 2 yuan of mineral water and vegetarian meals on a high-speed rail train, he was treated indifferently by the attendant and ridiculed, which was also filmed by other passengers and posted on the Internet, which attracted the attention of the majority of netizens. Subsequently, the 12306 staff also confirmed that there was 2 yuan mineral water sold on the high-speed rail train, but the quantity was quite limited, and passengers needed to go to the dining car for inquiries. After the incident was exposed, some netizens speculated that it was the performance pressure of the flight attendants that caused such a situation to occur, resulting in cheap goods being difficult to obtain, while high-priced goods were able to be sold first.
1. Passengers are treated with indifference
Recently, when a passenger took the high-speed rail, he wanted to buy 2 yuan of mineral water and vegetarian food, but after he put forward his purchase needs to the attendant, he was treated indifferently by the attendant, and was ridiculed on the spot, which also caused the dissatisfaction of other passengers, who thought that the conductor's behavior was too much, and also seriously affected the mood of other passengers.
After the incident was exposed, some netizens commented on it, they believed that the conductor must be punished, because his behavior has seriously affected the normal riding experience of passengers, and it will also have a great impact on the image of the railway company, which must be paid enough attention.
2. 12306 staff responded
For such an incident, some people have also reflected it to the relevant departments, hoping that they can investigate and deal with it, and the staff of 12306 also responded after learning about this situation, they said that the high-speed rail train is selling 2 yuan mineral water, but due to the limited quantity, passengers are not able to buy it at any time, and they need to know the sales situation on the car in advance, and the specific sales location needs to be inquired about at the dining car.
The statement of the 12306 staff has also received some understanding, they believe that some of the mineral water and other commodities on some high-speed rail trains are indeed sold, but the quantity is quite limited, which is also related to the outsourcing system at the beginning, and it is not the "no" that the crew said, it should be that the passengers did not understand in time.
Third, performance pressure makes it difficult to buy goods
After the incident was exposed, some netizens speculated that the reason why the flight attendant was treated indifferently was probably because of his performance pressure, so there was such a situation, and there are indeed some problems in some of the current outsourcing systems, which makes it difficult to obtain cheap goods, while high-priced goods can be sold first, which is a great harm to the image of the railway company and the purchase rights and interests of passengers.
4. Changes in railway regulations
In fact, after such an incident was exposed, it also aroused a lot of people's attention to the railway regulations, and they said that there are indeed some problems with the catering service on the current high-speed rail train, and there are also some changes in the regulations, such as the previous 15 yuan package has been difficult to see, and now some vegetarian meals and other options are relatively limited, which is undoubtedly a great impact on the dining experience of passengers, and these changes are also obvious to all, and the railway company should explain and communicate transparently.
Netizens said: The ticket price is expensive, and the water is at your own expense.
Some netizens said: There are two yuan, either sold out, or it is a condensed version! ([awkward smile] [awkward smile])
5. Protection of passengers' rights and interests
In such an incident, whether it is the problem of the outsourcing system or the misconduct of the crew, in fact, it is affecting the normal riding experience and protection of the rights and interests of passengers, and these problems should also be paid attention to by the railway company, they can not ignore the complaints and opinions of passengers because of the existence of some problems, they should be dealt with and solved in a timely manner, give passengers a reasonable explanation, and take measures to improve service quality and protect the legitimate rights and interests of passengers.
Write to the end:
Railway companies should reflect on such incidents, not because of the existence of the outsourcing system, ignore the quality of service and the protection of passengers' rights and interests, and performance pressure can not be an excuse for the indifference of the crew, should strengthen the relevant management and supervision, to ensure that all the crew can provide help and service to passengers with a good service attitude, and also hope that passengers can timely protect their rights and complaints when they encounter similar situations, and jointly maintain a good travel environment.
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