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Recently, under the guidance of the State Administration of Financial Regulation, the financial consumer protection service platform was put into trial operation, and two functions of complaint handling and dispute mediation were opened.
According to reports, consumers can search for "Financial Consumer Protection Service Platform" in the WeChat Mini Program and log in to use it after completing real-name registration.
Consumers can click "I want to complain" and "I want to mediate" to make complaints and apply for dispute mediation, and banking and insurance institutions and mediation organizations will contact consumers in a timely manner after accepting relevant claims through the platform, and consumers can also inquire about the progress of processing through the platform.
According to the State Administration of Financial Regulation, the financial consumer protection service platform, as the infrastructure of the industry, provides financial consumers with more diversified and convenient channels for reflecting their demands and resolving disputes free of charge. By building an automatic transfer mechanism between consumer appeals and financial institutions, we can improve the efficiency of "transferring, receiving, and handling" complaint handling, effectively safeguard the legitimate rights and interests of financial consumers, and enhance financial consumers' sense of gain and satisfaction.
Source: Xinhua News Agency
Edit | Chen Shaoxi Editor| Lin Yixia