Since its birth, the term "new quality productivity" has become a hot topic in society. This year's government work report proposes to "vigorously promote the construction of a modern industrial system and accelerate the development of new quality productive forces". All sectors of society use scientific and technological innovation and cutting-edge technology to empower high-quality economic development. How can the insurance industry empower new quality productivity?
Recently, Ping An Health Insurance has built a "3+3+3" global architecture system and launched a full-stack self-developed distributed insurance core system. It is reported that the new generation of global architecture system built by Ping An Health Insurance has comprehensively opened up the front, middle and back office support system from the underlying basic application standards and facilities, the middle-level general business capabilities to the top-level application platform, and shortened the new product development and launch cycle from 50 days to 1 day at the earliest. At the same time, the transformation and adjustment of the business organization can quickly and automatically adapt to the business operation requirements by configuring the roles and permissions of the new organization through the platform, which has contributed a typical demonstration experience to the digital transformation and development of the health insurance industry.
As one of the first professional health insurance companies established in China, Ping An Health Insurance has always adhered to the innovation of "insurance + technology", accumulated scientific and technological capabilities, contributed to the two-wheel drive strategy of "health insurance + medical and health services", comprehensively accelerated the improvement of scientific and technological capabilities, promoted digital transformation, led high-quality development, and wrote a great article on digital finance.
Ping An Health Insurance's "3+3+3" global architecture system
A new paradigm in the life insurance industry
“3+3+3”全域架构体系
Digital transformation is an inevitable trend in the development of the insurance industry. In recent years, many domestic insurance companies have accelerated the pace of "insurance + technology" reform, and achieved high-quality development with the help of emerging science and technology.
Combined with the application of new technologies such as cloud computing, artificial intelligence, and AIGC, Ping An Health Insurance has built a complete set of "3+3+3" front, middle and back office comprehensive technical systems, that is, the "C-end + A-end + P-end (cooperation end, including B-end enterprises, third-party channels, ecological partners, etc.) of the front-end system" to reach customers and sales capabilities, the "personal insurance + group insurance + medical health" commercial general capabilities of the middle-end system, and the underlying support capabilities of the back-end system of "digital intelligence + business and wealth + technology application base".
The new generation of architecture system has realized the transformation from "policy-centric" to "customer-centric", breaking through the original process and data breakpoints of each business unit, opening up the three major business ecosystems of individual insurance, group insurance, and medical and health services, and empowering multiple links such as products, sales, services, underwriting, claims, and finance.
The front-end system, reconstructing the customer user system and marketing operation system, as well as the P-end docking ability, further optimizes the user experience. For example, based on the significant increase in the overall running speed, the smoothness of user browsing the client has been greatly increased, and the interconnection efficiency of third-party platforms has been increased from 21 days to 7 days.
For example, in the group insurance business, the automatic entry rate is increased by 40%, and the processing time of the system for 100,000 people is increased by 500%, effectively reducing the cost of manpower and time; In terms of building the foundation for the integration of medical claims, the efficiency of automatic claims analysis has been increased by 140%, and the advanced performance capabilities of the industry have been further explored.
The back-end system builds the operation and maintenance of the core financial system and the most critical risk prevention and control capabilities in the industry. The proactive detection rate of production problems has increased to 63%, and at least half of the system problems have been prevented and improved based on active discovery, effectively reducing the customer complaint rate. With the ability to provide data services for unified regulatory reporting, online anti-money laundering and demanual reporting, the accuracy rate of unified credit indicators for regulatory reporting has reached 100%, and the error rate of Baodeng data has been reduced to 0.41%, effectively improving the efficiency and accuracy of data processing for regulatory reporting, and building a solid bottom line for financial security.
Ping An Health Insurance's distributed core architecture diagram
The fastest time for product development and launch is reduced from 50 days to 1 day
Build a "insurance + medical health" super product factory
In the future, the core competitiveness of insurance companies will not only be the improvement of the efficiency of a single business, but also the innovative development based on the integration of business models and technologies driven by the company's strategy.
With the increasingly fierce competition in the health insurance industry, the business model of simply providing protection services can no longer meet the diversified needs of the people. In recent years, Ping An Health Insurance has determined the transformation from "protecting the health of insurers" to "protecting the health of people", adhered to the two-wheel drive strategy of "insurance protection + medical and health services", and built a health management system covering the whole life cycle of users.
The innovation and implementation of the business model are inseparable from the strong support of the scientific and technological system platform. It is in the context of the health-driven strategy that the new system truly integrates the two business types with different characteristics, "insurance products" and "medical and health services", from business to system, through abstract modeling, so as to quickly support the company's insurance product and medical and health business innovation, and support the development of the company's strategy and business transformation.
In the past, the insurance business had a long product innovation configuration chain and a long product innovation cycle. Through the combing of a large number of business processes and business scenarios, Ping An Health's insurance technology team has abstracted business segments such as insurance protection and medical and health services into several self-closed-loop domain business capabilities based on the architecture method of Domain-Driven Design through business insight abstraction and domain-driven design, which have been precipitated into shared platform capabilities.
Ma Rongqiang said that according to the specific business logic and needs, product developers can intelligently match products and services, and combine them in the same way as "building blocks" to quickly iterate and innovate products.
He gave an example of a "super product factory" to illustrate, "In the original old system, there were 7 product factories, and products, services, and rights were all independent and fixed to each other. In the new system, all business types are abstracted and integrated into an integrated product center, and the combination of insurance products and medical and health service rights is as simple as building blocks. The original product development launch cycle is 50 days, and now the product can be launched in 1 day at the earliest. ”
Write five major financial articles
Serve the high-quality development of financial powers
The Central Financial Work Conference proposed that it is necessary to do a good job in five major articles: science and technology finance, green finance, inclusive finance, pension finance, and digital finance. Among them, vigorously developing science and technology finance and digital finance is an effective means to implement financial services for the real economy, improve the quality and efficiency of financial service supply, and strengthen systemic risk prevention and control.
Ma Rongqiang said, "In the domestic health insurance track, we are one of the few insurance companies that have built a full-stack self-developed '3+3+3' front, middle and back global architecture system, and we are also the first medium and large insurance company in China to implement the storage process in Java code and completely use the domestic database to replace the Oracle database in the core system. ”
In addition to the digital financial articles, since 2024, Ping An Health Insurance has played the role of economic shock absorber and social stabilizer, based on its own characteristics and advantages, and actively practiced the five major articles to help the high-quality development of a financial power.
In terms of science and technology finance, Ping An Health Insurance supports the development of new productive forces, guides the flow of financial resources to high-tech industries, strategic emerging industries and major national scientific and technological innovation fields, and develops three insurance protection products, including group medical insurance, group illness insurance and group accident insurance, for R&D personnel in high-tech industries and strategic emerging industries.
In terms of green finance, Ping An Health Insurance practices green investment, invests in a new energy battery industrial base of a leading domestic lithium battery manufacturer, invests in and participates in the investment of new energy vehicle thermal management system enterprises, and promotes the establishment of a new special account fund, establishes a green financial risk assessment and management system, fully supports the transformation of the national green economy, and helps promote the low-carbon transformation of society.
In terms of inclusive finance, Ping An Health Insurance focuses on the construction of a multi-level medical security system for children's health services and medical insurance, and prepares for the design and development of children's products in two new regions, striving to achieve adequate medical security and health management services for children's customers, and continues to create inclusive insurance products for the general public, small and medium-sized enterprises and specific social groups.
In terms of pension finance, Ping An Health Insurance continued to innovate age-friendly and age-friendly pension financial products, developed Ping An e-Health Insurance for the elderly, and extended the insurance age to 80 years old. At the same time, focusing on the medical needs of the elderly, we have upgraded and iterated medical and health services such as exclusive family doctors and chronic disease management services, and cooperated with top hospitals such as Beijing Fuwai and Shanghai Renji to jointly develop characteristic disease management service solutions to ensure the health of the elderly.
In the future, Ping An Health Insurance will continue to assume the responsibilities entrusted by the times, always adhere to the political, people-oriented and professional nature of finance, actively practice the five major articles, deepen professional value, innovate and develop, and contribute to the construction of Ping An Health Insurance as a financial power.