In the Boluo County Government Affairs Service Center, there is such a group of active figures, they stick to their posts, skilled business skills, enthusiastic service to the masses; they carefully deal with the seemingly simple but related to the lives of the masses, solve problems for the masses, and are the strong backing of the service window, making the audit more efficient and making the government service more warm-hearted. They are the chief affairs representatives. Today, the reporter walked into the county social security bureau, one of the chief affairs representative teams of the social service center, to learn about their daily work.
Coming to the service background of the social security window of the government service center, the reporter saw Shi Suiyu, the head of the social insurance relations unit and the chief affairs representative of the Boluo Branch of the Huizhou Social Insurance Administration, busy handling various social security business matters. During this period, the front desk staff consulted her from time to time about business problems. "As the chief affairs representative and the head of the social insurance relations unit, I feel that this position is particularly good for training people, our daily work is to do things for the masses, and I feel a sense of accomplishment to help the masses solve one thing after another, and I really help the masses. Shi Suiyu told reporters.
Whether it is the front desk or the back stage of the window, in Shi Suiyu's view, the most important thing to serve the masses well is to always maintain a warm, patient and meticulous service attitude, and serve the masses with sincere smiles and warm words, which can also enhance the sense of experience of the masses. Since entering the industry, she has continued to increase her self-appreciation, mastered various social security policies and business processes, and can not only efficiently handle various businesses for the masses, but also patiently guide the teamwork.
"When I usually receive calls from the masses, when I encounter problems that I don't understand, I will consult the documents in time, constantly optimize my working methods in practice, and further improve my knowledge reserves, which is also to provide better services to the masses. Shi Suiyu said.
The improvement of the service quality of social security business is inseparable from the active cooperation of the team in addition to the chief affairs representative. Huang Qinyu, who is also born in the 90s, is the deputy head of the social insurance relations unit and a good helper for the team. In her daily work, she actively uses the professional knowledge of labor and social security she learned during her university years to assist the team in actively responding to the demands of the masses and providing better services to the masses. Huang Qinyu said that only by continuously combining professional knowledge and work practice can we consolidate our business capabilities, practice the purpose of serving the people, and contribute to the team.
With excellent professional skills and enthusiastic and sincere service attitude, Shi Suiyu, Huang Qinyu and their teams have provided efficient and convenient services for the masses, and have won the trust of colleagues and praise from the masses. "They are a very young team, skilled, enthusiastic about serving the public, very energetic, creative and innovative, which is the best performance of our social security people from generation to generation. Wang Yongpei, the backstage head of the Boluo Branch of the Municipal Social Insurance Administration in the government affairs service center, praised.
In the county government service center, there are many teams like this that do practical things for the people, they do not forget their original intentions, and they have been doing the same for several years, with the enterprising spirit of courage, with high-quality service and sincere attitude to solve problems for the masses, and make new contributions to the high-quality development of the county with first-class government services.