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On March 25, the police of the urban police station of the Bohu County Public Security Bureau resolved disputes for residents in the pomegranate seed meeting hall. Photo by correspondent Liu Shen Two households in the same building were "on the bar" due to noise problems. The noise deliberately created by both sides of the conflict comes and goes, as a way to vent emotions. They were angry, but the rest of the neighbors were miserable. On March 25, the police of the urban police station of the Bohu County Public Security Bureau received a series of police complaints, and the police rushed to the homes of Ms. Zhang and Mr. Li again full of suspicion. It is understood that Ms. Zhang had asked the police for help before, saying that the downstairs neighbor's air conditioner was noisy, which had seriously affected the normal rest of herself and her family. After the police learned about the downstairs resident Mr. Li's house, they found that the noise of the air conditioner was indeed too loud, but the air conditioner performed well and there was no quality problem. "Then you don't need an air conditioner or change the air conditioner, you can't be so noisy all the time, right?" Ms. Zhang retorted when the police came to mediate for the first time. Mr. Li couldn't sit still when he heard this, he thought that the neighbors had no opinion, why she was unwilling, it was clearly to find fault. Seeing that the two were about to quarrel over their own words, the police immediately appeased and dissuaded the two sides and mediated on the matter. In the end, Mr. Li agreed to reinforce the air conditioner's external unit to reduce the "movement". "When they visited back two days ago, everything was normal, and we all thought that the matter had been resolved!" the police hurried to the scene to understand the situation. Upon inquiry, it was learned that although the air conditioning unit of Mr. Li's house had been reinforced, it had little effect, and it still caused Ms. Zhang a "headache". In the end, she couldn't bear it anymore, so she simply used the treadmill at night to "shake the building" to retaliate, which led to the "escalation" of the conflict. "You stomp on the floor at night, how do my children sleep? You did it on purpose!" "Do you turn on the air conditioner 24 hours a day, have you considered the feelings of others? My children are still so noisy that they can't rest!" After the two of them saw the police, they began to engage in a "war of words" again. The people's police hurriedly stopped it, "If you encounter a problem, you will solve the problem, what is the point of you scolding each other? Today, I will definitely solve your problem once and for all, and stop arguing!" The people's police realized that after many mediations, the two sides still lack effective communication, have grievances in their hearts, and do not give in to each other, and if they can find out the cause from the root, they can completely solve the problem. "Resolving conflicts requires a process, which not only takes time, but also requires professionals to work together. On the basis of understanding the demands of both sides, we should dig deep into the root cause of the contradiction and cure the root cause. Dong Yihui, a police officer from the urban police station, said that the "pomegranate seed chamber" came in handy, and the police invited community workers, judicial office staff, and lawyers to intervene to jointly resolve the conflicts and disputes between Mr. Li and Ms. Zhang in the council room. During the conversation, the police found that although the two families were "incompatible", they each had a high sense of responsibility for their children. As a result, this detail has become the "golden key" to "break the ice". Based on their own professional advantages, the members of the mediation team helped both parties to re-examine the relationship between the two families from different perspectives, and made concessions on the basis of everything for the good of the children, and at the same time put forward effective suggestions on the current problems. "Brother Li, your air conditioner is indeed under the window of Sister Li's bedroom, which will affect her rest. The police said that it is indeed difficult for Mr. Li to replace the air conditioner, but there is another way to change the location of the outdoor unit and avoid the bedroom window. For this suggestion, Mr. Li, who calmed down, nodded silently in agreement. Subsequently, the police turned to educate Ms. Zhang: "Sister, your deliberate use of the treadmill to make noise has violated relevant laws and regulations, and the presence of a lawyer can not only testify, but also popularize the law on the spot." The lawyer's reasoning made Ms. Zhang realize the seriousness of the problem. Later, the police struck while the iron was hot, saying that this time they would only carry out criticism and education, and if there was a next time, they would be dealt with in accordance with the law. "I have a carpet underneath the treadmill and will avoid using it during breaks in the future. "I'm going to contact the workers today to relocate the machine and add some soundproof mats to reduce the noise. The two who were originally aggressive, and finally under the careful persuasion and advice of the police and the mediator, they promised to help each other in the future. At this point, the building is back to peace.
After careful mediation by the police, the two sides shook hands and made peace. Photo by correspondent Liu Shen Such "small disputes" are "big things" in the "pomegranate seed meeting hall" jointly established by the urban police station and the community. Bohu Public Security explores and tries the "one problem and multiple solutions" model for resolving contradictions and disputes, and innovates the "multi-party joint investigation", that is, the police station, judicial office, community, lawyers, and representatives of the masses select appropriate mediators for mediation according to specific contradictions and disputes, and accurately explain the law and reason, so that mediation has both temperature and strength. Not only that, since the establishment of the "Pomegranate Seed Chamber" at the end of 2023, the police station has also united community cadres, people's mediators, political and legal cadres and other forces through the method of "inviting in and going out", so that the "capable people" of the society can participate in the resolution of conflicts and disputes at the grassroots level, build a "family-style" conflict and dispute mediation mechanism, let the people around them take care of their affairs, and effectively resolve conflicts and disputes in the bud and at the grassroots level. In their daily work, the people's police use the "pomegranate seed chamber" as a position, actively carry out publicity on the rule of law, and guide the masses to develop good habits of solving problems and resolving contradictions. When the masses are in trouble, they know how to resolve the problem. Since the beginning of this year, the Bohu County Public Security Bureau has used the "Pomegranate Seed Chamber" to mediate 14 conflicts and disputes such as private lending, marriage and family disputes, and neighborhood disputes, with a mediation success rate of 100%. The "Pomegranate Seed Chamber" will continue to deepen the governance of litigation sources, and make every effort to promote the construction of a "one-stop" diversified dispute resolution and litigation service system, so that the public can truly feel the speed, temperature and strength brought by a fair judiciary.
Source丨Shi Jiuyun/Xinjiang Legal News Reporter丨Han Jin Correspondent丨Liu Shen
Editor丨Lu Zhixin
Audit丨Saiwei
Issued 丨Xu Hongcheng