Management is communication, and if you can't communicate, you are not worthy of being a manager!
In this era of information explosion, communication between people is particularly important.
For managers, good communication skills are an indispensable core quality.
So, can a manager who can't express himself be qualified for a managerial position?
The answer is no.
Ford's founders say that management is communication. I believe that if you can't communicate, you are not worthy of being a manager.
Clarify goals, assign tasks, follow up and supervise, feedback and incentives, etc., all require effective communication.
If managers can't communicate, they will definitely not be able to move an inch.
This article will delve into this issue from three aspects: management as communication, the communication funnel principle, and Johari's window.
01
Management, i.e. communication
Management, in essence, is an art of communication.
The job of a manager, whether it is uploading and disseminating, or coordinating all parties, is inseparable from effective communication. The quality of communication directly determines the efficiency of management.
Specifically, management communication can be divided into three dimensions:
Communicate upward, downward, and horizontally.
This requires managers to have excellent presentation and communication skills.
1. Upward communication: a little more "courage"
When communicating upwards, managers need to dare to express their views and opinions, and dare to put forward constructive suggestions.
This requires sufficient courage and self-confidence on the part of the manager.
In this process, managers must not only dare to tell the truth, but also be good at saying new things, and be able to provide valuable information and advice to superiors.
Only in this way can the superior leaders have a more comprehensive understanding of the actual situation and make more informed decisions.
However, the actual situation is often that subordinates do not dare to speak or take the initiative to speak, resulting in a lot of information vacuum, resulting in work mistakes or loopholes.
Dare to speak and talk nonsense are two different things, both dare to speak and be able to speak, and tell both the truth and useful words.
2. Downward communication: a little more "heart"
When communicating downwards, managers need to care about the growth and development of their employees, paying attention to their needs and confusions.
This requires managers to have a caring heart and be able to build a deep emotional connection with their employees.
Only in this way can we stimulate employees' sense of belonging and loyalty, and improve the cohesion and combat effectiveness of the team.
"The hearts of the people are united, and Mount Tai moves. ”
A caring manager can listen to employees and solve problems for them when communicating downwards, so as to create a united team.
Jack Welch said that as long as leaders communicate with their hearts, there is nothing that is not well communicated.
This is where the value of empathy needs to be brought into play, both empathy and empathy, that is, understanding and motivating subordinates.
3. Horizontal communication: a little more "lungs"
When communicating horizontally, managers need to maintain a good cooperative relationship with other departments to jointly promote the progress of work.
This requires managers to be open-minded and have excellent coordination skills.
Only in this way can we break down the barriers and barriers between departments and realize the sharing of resources and complementary advantages.
"The sea is inclusive, and tolerance is great. ”
A manager with a mind can tolerate the different opinions and opinions of others when communicating horizontally, seek common ground while reserving differences, and jointly promote the development of the company.
The core of horizontal communication is also sincerity. The so-called road knows the horsepower, and it will be popular for a long time.
02
Beware of the "communication funnel"
In the process of communication, information is often omitted, misunderstood, and distorted, which is called the "communication funnel".
That is, when a person thinks 100% of the things in his heart, and when he uses words in front of everyone or in a meeting, 20% of these things have been missed, and only 80% of what he actually says.
When these 80% of things enter other people's ears, only about 40% of them are really understood and digested due to cultural level, knowledge background, etc.
By the time these people follow the 40 percent of what they realize, it's already 20 percent.
This phenomenon suggests that information in communication can cause problems at every turn, ultimately leading to bias between the speaker and the listener.
In order to avoid this phenomenon, managers need to master some effective communication skills and methods.
1. Outline: clear ideas, words have something
Before communicating, make a brief outline or draft to clarify your thoughts and ensure that the message is conveyed completely and accurately.
In this way, you can communicate with others and avoid omissions or confusion.
"All things are foreseen, and those who are not prepared are wasted. This sentence emphasizes the importance of preparation.
For communication, preparation and planning can greatly improve the efficiency and accuracy of communication.
Therefore, before communicating, managers can organize the content to be expressed into a brief outline, clarifying the theme and main points.
This ensures the completeness and accuracy of the information and avoids missing important content.
2. Key points: concise and concise, in a word
When communicating, it's crucial to be focused.
Managers should always pay attention to the feedback from the audience and explain the core ideas in clear and concise language.
At the same time, record the questions that the audience is concerned about for follow-up and answers.
This ensures the effective delivery of the message and enhances the interaction with the audience.
In the process of communication, managers need to pay attention to the feedback and reaction of the other party at all times, and adjust their expression in a timely manner.
At the same time, it is also necessary to record the key points and key issues that the other party is concerned about, so that they can be followed up and solved.
3. Anti-interference: only when there is no distraction can we go far
Choosing a quiet, distraction-free environment for communication is crucial.
Managers should try to avoid communicating in noisy or disruptive places to ensure that both parties can focus on what is being communicated.
At the same time, turn off or adjust devices that may affect communication, such as mobile phones, to reduce unnecessary distractions.
Therefore, in order to ensure that the communication effect is maximized, managers need to choose a relatively quiet and distraction-free environment for communication.
This avoids the interference and influence of external factors, allowing the other party to focus more on the content of the communication.
4. Retelling: Confirm understanding and avoid misunderstandings
After the communication, briefly restate the other person's understanding and feedback to ensure that both parties have the same understanding of what the conversation is about. This can effectively avoid subsequent misunderstandings and conflicts.
If you find that the other party has a misunderstanding or unclear point, you can clarify and explain it in time.
5. Review: continuous improvement and optimization of communication
In order to continuously improve the effectiveness of communication, a third party can be invited to monitor and evaluate.
Through their feedback, we can identify and correct problems in communication in a timely manner.
"I have three times a day, and I have been in the same situation. Through continuous reflection and supervision, we can better identify and correct our own communication problems, so as to continuously optimize and improve the communication effect.
03
frankly speaking
Johari Windows is an effective communication tool that can help managers understand themselves and others more comprehensively, and improve the transparency and efficiency of communication.
1. Leadership: Instant feedback to reduce information cocoon
In the process of cooperation, managers need to pay attention to each other's feedback and opinions at all times, and adjust their behaviors and strategies in a timely manner.
At the same time, you should also take the initiative to provide feedback and suggestions to the other party to help the other party better complete the work task.
Through continuous feedback and interaction, mutual understanding and trust can be enhanced, and the effectiveness and quality of cooperation can be improved.
Famous saying: "Good medicine is good for disease, and good advice is good for action." ”
A manager who is good at receiving and giving feedback can establish a good interactive relationship with others in cooperation and work together to promote the progress of work.
2. Collaboration: discover blind spots and expand unknown areas
When encountering problems, managers need to actively look for their own blind spots and shortcomings, and constantly expand their unknown areas.
This requires a keen sense of insight and a strong willingness to learn.
Only in this way can we better cope with various challenges and changes and improve our overall quality and ability level.
"There is no end to learning. "A manager who has the courage to face his own shortcomings and continue to learn and improve, can quickly find the crux of the problem and seek effective solutions when encountering problems.
3. Management: Expand the public area and reduce the privacy area
In the process of communication, managers need to strive to expand their public areas and reduce private areas.
This means that managers need to be more open and transparent about their ideas and opinions with others, sharing their own experiences and knowledge.
At the same time, respect the privacy and rights of others, and avoid sensitive topics and controversial content.
By expanding the public area and reducing the privacy area, mutual understanding and trust can be enhanced, and the sharing and dissemination of information can be promoted.
"The gentleman is frank, and the villain is a relative. "A manager who treats each other honestly and dares to share can win the respect and trust of others in communication, and create a better interpersonal environment for the development of the company.
✎ Write at the end
To sum up, it is indeed difficult for managers who do not know how to express themselves to be qualified for management positions.
Because management is essentially an art of communication, managers need to have superb presentation and communication skills
Only by mastering effective communication methods and tools can we better maintain good cooperative relations with superior leaders, subordinate employees and other departments, and jointly promote the development and growth of the company.