Recently, the incident of ordering food in a restaurant in Wuzhong, Ningxia has caused widespread controversy. It is reported that a man ordered a plate of cold dishes for 16 yuan at the restaurant, but there were only a few thin slices of cucumber in the dish, and it seemed that there was nothing to eat after eating. In this regard, netizens expressed their dissatisfaction, thinking that the amount of such dishes is too small, and the amount and price are completely unbalanced.
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The restaurant explained that this is actually a boutique snack, and there are also cheaper options for ordinary side dishes, but there are doubts on the Internet that such a small amount is really unacceptable for boutique or ordinary.
Some netizens said that with the amount of this kind of cucumber, a cucumber can be sold for 3 years, which is obviously an exaggerated "sky-high asking price". However, on the grounds that the menu is clearly marked with prices, catering enterprises cannot be considered to be able to increase or decrease the amount of dishes at will and affect the rights and interests of consumers.
Subsequently, the hotel responded again that the incident was mainly caused by the improper handling of the temporary worker business. Suddenly, the word "temporary worker" came out, which not only aroused deeper questions from netizens, but also became a new focus of controversy in this incident.
Netizens are hotly discussed
Some netizens said: I hate what is called a temporary worker the most, and if you make a mistake, it is the fault of the temporary worker
Some netizens said: Twelve years ago, I ordered 32 pieces of shredded potatoes on the Bund in Shanghai
Some netizens said: Isn't this our free pickles?
Some netizens pointed out: Clearly marked prices do not mean that the charges are reasonable
First of all, "temporary workers are to blame for all mistakes" has become a cliché for many companies to pass the buck, but in fact, companies are ultimately responsible for the quality of their products and services. Second, even if it is really a part-time worker's mistake, as a regular employee, you should take the initiative to guide and supervise it, instead of making mistakes and passing the mistake on to others.
More importantly, enterprises should communicate up and down, clarify standards and norms, avoid possible problems, and not find reasons to shirk responsibility after each problem. The incident also reflects some practical problems. On the one hand, in order to pursue higher profits, some catering companies are more exaggerated in product quantification and pricing, ignoring the negative social impact of consumer experience and misappropriation of profits.
On the other hand, individual consumers should also seek truth from facts when purchasing, read the menu description clearly to avoid misleading, and give enterprises a certain degree of understanding and choice. The catering industry needs to adjust the pricing quantitative standards, and consumers should also choose wisely, so that the two parties can work together to create a relatively harmonious catering environment.
In fact, in the catering industry, enterprises should be customer-centric, pay attention to the quality of products and experiences, rather than pursuing short-term profits too much. When problems arise, respond positively and sincerely, rather than making excuses to shirk responsibilities immediately.
We also hope that through this incident, the majority of netizens will pay attention to such issues, raise awareness of consumer rights and interests, and jointly supervise enterprises. It is believed that with the progress of society, the level of the catering industry will continue to improve, and consumers and enterprises can jointly create a more win-win market environment.