Property management is integrated into grassroots governance to improve service quality and level

Grassroots governance is the cornerstone of national governance, and the community is the basic unit of a city, which is called the "last 100 meters" of urban grassroots governance. Property service is related to the harmony and stability of the community and the happiness index of residents, and is an important entry point for strengthening and innovating grassroots governance in the new era. The report of the 20th National Congress of the Communist Party of China pointed out that we should adhere to the clear orientation of focusing on the grassroots, promote the leadership of grassroots governance with party building, and build the grassroots party organizations into a strong fighting fortress for effectively realizing the party's leadership. In the "Action Plan for Party Building to Lead Grassroots Governance", one of Tianjin's "Ten Actions", it is proposed to carry out the creation of "red property", and the implementation plan for creating "red property" has been introduced recently. Promote the integration of property management into grassroots governance, improve the quality and level of property services, meet the people's growing new needs for a better living life, and enhance the people's sense of gain, happiness and security.

to build and strengthen the party's grassroots organizations

Igniting the "Red Engine" of Property Services

Promote the party's organizational coverage and work coverage of the property industry, property enterprises, and owners' committees, and form a grassroots governance model of "party building + property".

Establish municipal and district property industry party committees, clarify work objectives, organizational settings, job functions, institutional mechanisms, and strengthen the guidance of property service enterprises (projects) party organizations at the same level. In accordance with the principle of building as much as possible, increase the efforts to promote the construction of party organizations in property service enterprises (projects), and all property service enterprises with more than 3 formal party members must establish party organizations in accordance with the party constitution and relevant regulations. For property service enterprises that do not have the conditions for the time being, they can select and appoint party building work instructors through community party organizations, promote the development of party members, guide enterprises to recruit party members and employees, or organize party work through the establishment of mass organizations, and establish party organizations in a timely manner when the conditions are ripe. In accordance with the principle of territoriality, the community party organizations of neighborhoods and towns shall strengthen the leadership of the party organizations of property service enterprises, study and decide on the appointment and dismissal of the party organization secretaries of property service enterprises, and be responsible for the development of party members.

The party organizations of the neighborhood and town communities guide and promote the establishment of owners' meetings in eligible property management communities in their jurisdictions, standardize the re-election of owners' committees, and strictly control the qualifications of candidates for members of owners' committees. Guide and support the party members among the owners to become the owners' representatives and members of the owners' committee through legal procedures, so that the proportion of party members among the owners' representatives and members of the owners' committee is not less than 50%. Promote qualified members of community party organizations or party members of residents' committees to concurrently serve as directors of owners' committees through legal procedures, promote the responsible persons of owners' committees and party members of property service enterprises to serve as part-time members of community party organizations, and realize the strong leadership of community party organizations over owners' committees through "two-way entry" and "cross-posting".

Party building leads the working mechanism

Strengthen the party's leadership and supervision responsibilities

Give full play to the party's leadership and supervision responsibilities for property services in the decision-making of important matters of property services, major event reports, and annual evaluations.

Establish a prior decision-making mechanism for important matters of property management services. The community party organization plays a leading role in the establishment of the owners' meeting, the election of the owners' committee and the owners' committee and the re-election of members, the property service enterprises stationed in the existing community to carry out property services and exit services, the use of special maintenance funds and emergency funds, the use of common facilities and equipment operating income, the adjustment of property management service charging standards, Important matters such as the allocation of motor vehicle parking spaces shall be collectively studied in a timely manner, and the approval opinions shall be formed, and the property service enterprises or owners' committees shall be supervised to organize and implement them in accordance with the approval opinions.

Promote the implementation of the mechanism for requesting instructions and reporting on important matters of property management services and regular debriefing and evaluation. The main person in charge of the owners' committee and the property service enterprise shall report to the community party organization on the performance of the property service contract on a quarterly basis, and report in a timely manner in case of major problems and emergencies. Before the end of each year, report to the community party organization and accept the evaluation, the community party organization should timely feedback the results of the work report, urge the owners' committee, property service enterprises, do a good job in the implementation of problem rectification, establish a work account, and accept the supervision of the majority of owners.

Improve the "tripartite linkage" operation mechanism of residents' committees, owners' committees, and property service enterprises under the leadership of neighborhood and community party organizations. Regularly convene community joint work meetings to promote the implementation of the "whistle-blowing report" working mechanism, study and solve difficult problems in property management services, give play to the role of grassroots people's mediation committees and community grid members, resolve conflicts and disputes in property management services, and ensure that major and difficult problems do not leave the town and general problems do not leave the community.

Information disclosure and credit evaluation

Protect the rights and interests of community residents

Improve working mechanisms such as the disclosure of property service information and enterprise credit management, fully protect the rights of community residents to know, participate, express and supervise, and create a good atmosphere in which there is something to say, someone to manage, someone to help, complaints to be settled, problems to be solved, and feedback on results.

Under the guidance and supervision of streets and townships, property service enterprises should do a good job in the construction of "two boxes and three columns" in property management residential communities. In the prominent position of the main entrance and exit of the community, set up a red property logo. Hang business licenses, service contents, and charging standards in conspicuous positions in the community, and publish relevant information such as the person in charge of the property service enterprise, the property steward, and the grid staff; set up the property service suggestion box and the work suggestion box of the owners' committee, regularly collect opinions and suggestions, and improve work measures; WeChat public accounts and other timely publicity of the party's theories, principles and policies, publish the latest developments in the creation of red properties, publicly publicize information such as property service matters, motor vehicle site occupation fees, and operating income from the use of common parts and common facilities, and standardize property service enterprises to strictly fulfill the contract and provide good services.

Implement a credit evaluation mechanism for property service enterprises with the participation of multiple entities, and include the creation of "red property" in the credit evaluation and management of property service enterprises. Make full use of the results of credit evaluations, recommend property service enterprises with strong party building, good reputation, and excellent service to neighborhood and community party organizations, and enter existing communities to undertake property services in accordance with legal procedures. Employ measures such as interviewing the person in charge of the enterprise, ordering rectification, industry notification, and public exposure of untrustworthy property service enterprises, and establish strict access to the property industry, creditworthiness management, and withdrawal from bad deeds.

With excellent property service quality

Meet the needs of the masses for a better life

Through the creation of standardized, institutionalized and standardized "red property", the quality of property service has been comprehensively improved. Property service enterprises do a good job in cleaning and hygiene, public order maintenance, maintenance of common parts, greening and maintenance, normal operation of common facilities and equipment, etc., and the owners are more than 90% satisfied with property services. 24-hour acceptance of the owner's repair, provide maintenance services, the owner's effective complaint disposal rate, telephone return visit rate of 100%, satisfaction rate of more than 90%. Strengthen the construction of smart property by realizing smart parking, online repair, online complaints, online voting, etc.

For the community that has not yet introduced property services, combined with the actual work of urban renewal and transformation, complete community construction and old community transformation, the town and community party organizations will guide residents to negotiate and determine the management service mode of the old community, and actively recommend the introduction of property service enterprises with strong party building, excellent service and good reputation to provide property services for the renovated residential community. By optimizing the allocation of community resources, integrating and utilizing public resources such as parking spaces, electric bicycles and new energy vehicle charging piles, and express delivery outlets in the jurisdiction, we will support property service enterprises to expand their business channels and gradually expand the coverage of property services in residential communities through free use and cooperative operation.

To create a "red property", we must continue to adapt to the new needs of community residents, highlight the effect of characteristic services, and give full play to the advantages of resident communities, close to residents, good reputation, and rapid response, and actively expand service projects such as housekeeping, elderly care, and disability assistance, so as to provide residents with customized and personalized services to meet the new needs of residents' diversified and multi-level life. Cooperate with relevant functional departments to actively do a good job in relevant service guarantee work in carrying out urban physical examination, urban renewal and transformation, complete community construction, community stability maintenance, etc., and contribute to accelerating the construction of a modern socialist metropolis.