Orange Persimmon Interactive reporter Chen Weimin
Hangzhou Aunt Chen's gas water heater was broken, the mobile phone searched for after-sales service on the Internet, and chose the first maintenance company, after the master came to the door, he replaced a "Shuai Kang" that did not even have 3C certification, and Shuai Kang officially replied: This product is fake, it is recommended to complain or call the police. Yesterday's report sparked a strong social response, and many orange friends reported that they searched for after-sales service on the Internet and chose the top one, but later found that they had been deceived.
Many people have had the same experience as Aunt Chen
I chose the top ranking in the search
Mr. Orange Friend Wang said that the Wanhe water heater and gas stove at home have been used for more than ten years, and I want to change it to a new one, so I searched for the Wanhe national maintenance hotline on my mobile phone, and chose the top one, and after contacting, the company sent a master to the door, and talked about the water heater, gas stove, and range hood together for a new one, and the door-to-door master said that the gas stove and range hood are Shuaikang's, and the water heater is Xinfei, and the three-piece set is 4,300 yuan in total, and the full payment was paid for after installation on August 12, 2023. "At that time, I was a little puzzled when I saw that the gas stove range hood was marked with 'Qingdao Shuaikang New Household Appliances Co., Ltd.', and I thought it might be a branch."
Mr. Wang's Qingdao Shuaikang range hood
Mr. Wang's Qingdao Shuaikang gas stove
"The gas stove is good, the temperature control of the water heater is particularly unstable, and it will still be used, the range hood is really not good, and the smell of oil smoke at home is particularly heavy......"
Mr. Wang's new flying water heater
Mr. Orange Friend Gao, who lives in Gongshu, said that the tenant said that the gas water heater in the house could not be used, and he was very busy at that time, so he asked the tenant to contact Vantage customer service, and the tenant searched on the Internet and chose the first 400 service hotline, and after contacting, the other party sent a master to repair it, replaced the accessories, and charged 860 yuan. "But it was not repaired, and the next day I didn't answer the phone from the other party, so I could only call the 400 hotline again, and after a few days, the master came to the door again, but it was still not repaired, and then the call was not answered, and after a few months, the 400 number was also cancelled."
Mr. Gao's Vantage water heater maintenance receipt of 860 yuan
Ms. Ke said that her home is a Rinnai gas water heater that has never broken in two and a half years. One night at 10 o'clock the community gas outage, they didn't pay attention to the notice, at 11 o'clock in the evening my husband took a shower, found that the water heater could not be lit, thought it was broken. The next day, they went to work, and only their nephews, who were in high school, were at home. "I searched the forest customer service on the Internet, and chose the No. 1 company, and the master came to repair it in the afternoon, saying that he wanted to replace the accessories, 1410 yuan. My husband specially explained to his nephew and asked the master to leave the replaced accessories and open a list, and the master repaired and collected the money and left, and the list was opened, but the accessories were not left. In the evening, my husband called the maintenance master to replace the parts, and the master said that he threw them away. ”
Ms. Ke transferred 1,410 yuan for the maintenance fee of the water heater in the forest
"I really hope that the master just collected the money and didn't replace the parts, will he replace the original parts of Rinnai? It also cost 1410 yuan, and it's uncomfortable to think about it......"
There are also many netizens who have said that they have had similar experiences:
● The ranking of maintenance calls is that the front ones are pits, and the phones on the official website can't be found at all, so can you manage it.
● This is the problem of search engines, which provide fake so-called official customer service, which is difficult to screen even young people, let alone the elderly. It's time to take care of it!
●I found a special maintenance phone number for Daikin air conditioner in a search engine, and spent more than 7,000 yuan to replace the "original compressor of Daikin air conditioner", and three masters came to the door. After two days of use, the air conditioner broke again, and they came to the door again to "repair", but it was broken again after two days, and I had to go to the physical store, and later I learned that these masters were fake.
● There is a way, when you can't tell the difference between true and fake after-sales, you can go to Jingdong or Tmall official store and ask customer service directly for after-sales calls, don't use ×× search!
How can consumers find the official after-sales service number online? The staff of Zhejiang Shuaikang Electric Co., Ltd. said that the Internet searches for the after-sales service phone number of brand home appliance enterprises, enters the brand + after-sales, such as Shuaikang after-sales, Baidu has the certification of the official number of the brand with the six words "enterprise official number", and consumers pay attention to identification. The headline search prompt is "This result is provided by Telephone Bang and has been certified by the enterprise".
This year's "trade-in"
What is the discount for new home appliances? How to collect old household appliances?
At that time, the master who came to Aunt Chen's house claimed that the new gas water heater was sold to her on a "trade-in" basis, with the original price of 3,021 yuan and the trade-in price of 2,680 yuan. Yesterday, the reporter also helped Aunt Chen inquire about how the trade-in of the regular electrical appliance mall operates.
On March 13, the State Council's notice on printing and distributing the "Action Plan for Promoting Large-scale Equipment Renewal and Trade-in of Consumer Goods" (Guo Fa [2024] No. 7) clearly stated that "the trade-in of household appliances will be carried out". "Support home appliance sales enterprises to carry out trade-in promotional activities with production enterprises and recycling enterprises, open online and offline home appliance trade-in zones, and give preferential treatment to consumers who exchange old household appliances for energy-saving household appliances."
On April 2, the Zhejiang Provincial People's Government issued the "Several Measures for Zhejiang Province to Promote Large-scale Equipment Renewal and Consumer Goods Trade-in".
On April 26, Article 23 of the Notice on Several Measures to Promote Large-scale Equipment Renewal and Trade-in of Consumer Goods issued by the Hangzhou Municipal People's Government supports the trade-in of household appliances. Give full play to the role of platform enterprises, promote the trade-in of old household appliances through online and offline combinations, give preferential treatment to consumers who exchange old household appliances for energy-saving household appliances, continuously optimize preferential product categories and cashing processes, and continue to improve the consumer experience. (Responsible units: Municipal Bureau of Commerce, Municipal Bureau of Economy and Information Technology) actively promote the advance payment of consumer disputes, and guide merchants to carry out no-reason return and exchange service commitments. (Responsible unit: Shanghai Municipal Market Supervision Bureau)
Suning Tesco:
Enjoy a 10% discount on the original discounted price
Hushu South Road Suning Tesco Suning Life Plaza Store, Midea kitchen and bathroom products sales staff said that the trade-in of household appliances is on the basis of the original preferential price of the product, and then 10% discount, the old water heater shopping mall is not recycled, consumers can dispose of it by themselves, air conditioners, refrigerators will be recycled.
Sister Lin in Zhaohui District 9 just bought a 16-liter Midea gas water heater, the original price was 2999 yuan, the merchant discount price was 2399 yuan, and then participated in the trade-in discount and reduced it by 239 yuan. Sister Lin said that the original 10-liter gas water heater at home has been used for 5 years, although the mall does not recycle, but the installer saw that her old water heater was quite good, and gave her 20 yuan to buy it personally.
Sister Lin in Zhaohui District 9 came to the mall to buy again
The sales staff of Nengsu water heater said that they are also superimposing trade-in on the basis of preferential activities and reducing it by 10%, but the proportion of products that can participate in trade-in is not large. Midea's kitchen and bathroom sales staff also said that not all products participate in trade-in.
Suning Tesco Water Heater Zone
Midea air conditioning sales staff said that the air conditioner to participate in the trade-in products can reach half, but also on the basis of the activity discount of another 10%, in addition to the old air conditioner Suning Tesco recycling, hang up 1.5 horsepower 300 yuan, 1 horse 200 yuan, cabinet machine 500 yuan.
Gree air conditioning sales staff said that Gree also has half of the air conditioners to participate in the trade-in, the discount is also 10%, the old machine recovery price: non-Gree hang-up 1.5 horses 200 yuan, 1 horse 150 yuan, cabinet 400 yuan, the old machine for Gree plus 100 yuan for each unit. The recycling of old air conditioners is handled by Suning Tesco.
Gree air conditioner trade-in price
JD Five-Star:
If you want to have old home appliances, you can also have different categories
At the Jingdong five-star Yuanmao store at No. 1 Wener West Road, the sales staff of Midea water heater said that the preferential standard for water heater trade-in is 30 yuan for every 1,500 yuan, and the maximum is capped at 300 yuan.
Jingdong five-star Yuanmao store staff said,Trade-in delivery and recycling of old goods,Five-star own people are responsible,Installation can choose the brand or choose Jingdong five-star,Enjoy the trade-in discount to have old home appliances,It doesn't matter if the category is different。 Kitchens and bathrooms can only participate in the recycling of gas water heaters and dishwashers, TVs need LCD screens of 32 inches and above, washing machines, air conditioners, and refrigerators can be recycled. Recycling of old household appliances, air conditioner hang-up 1.5 hp 280 yuan, 1 hp 220 yuan, cabinet 400 yuan; It is 35 yuan for a TV, 50 yuan for a washing machine, and 30 yuan for a gas water heater.
The gas water heater will be reduced by 30 yuan for every 1,500 yuan, and the maximum will be capped at 300 yuan. 50 yuan for every 1,500 yuan of TV, and a maximum of 300 yuan. The refrigerator will be reduced by 100 yuan for every 2,000 yuan, and the maximum will be capped at 400 yuan.
JD Online can also enjoy trade-in, and JD Logistics will come to the door to collect the old.
Jingdong five-star Yuanmao flagship store
Editor in charge: He Xin
Review: Wang Chenyu, Liu Hui