Mr. Liu, the owner of the car, reported to the "Jiaoguang Hotline Automobile Rights Protection" that he had encountered a quality dispute.
Mr. Liu said that four months ago, Mr. Liu, the owner of the car, bought a BMW I3 in Qingdao Marlboro, but some time ago, the vehicle suddenly had a motor failure and the transmission system was damaged. Because the problem occurred in the early hours of the morning, Mr. Liu waited for two hours in the winter night for rescue. After the vehicle entered the store, the staff inspected it, confirmed that it was a motor problem, and replaced a motor, and said that after it could be repaired, the store could provide maintenance coupons, if Mr. Liu did not want to drive the car again, they could also arrange for the old to be traded, and Mr. Liu only needed to make up the difference of 20,000 yuan.
However, Mr. Liu did not approve of these two plans, and hoped that the dealer could give cash compensation, so the program team contacted the customer service of the BMW manufacturer, and the other party said that the problem had been recorded and later feedback, and the program team was still following up.
Mr. Liu, the owner of the car, called to reflect the strange things he encountered while charging. Mr. Liu said the incident happened last Friday, when he called a charging station in Nantes, the second ring road, to charge at a charging station.
Because each charging pile has a place-occupying parking pole to prevent illegal parking, when Mr. Liu reversed the car into the warehouse, the parking pole was raised, because it was found that the vehicle was not parked very correctly, so Mr. Liu lifted a car, drove the car out of the garage and reversed it into the garage again, but the parking pole on the parking space suddenly landed and smashed into the trunk of the vehicle, resulting in serious damage.
Mr. Liu said that he had paid for the trunk through an insurance claim, but because of the transportation expenses and loss of car clothing caused by the accident, he hoped that the special call would bear it. Mr. Liu said that he had also contacted the special call, but the other party always emphasized that the parking pole was produced by the manufacturer and they were not responsible for compensation, and Mr. Liu said that he could not accept such a reply.
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With questions, the program team contacted the official customer service of the special call, and the other party called back at noon that day and said that Mr. Liu hit their parking pole first, but they could negotiate with Mr. Liu.
In the video provided by Mr. Liu, the reporter found clues. It turned out that when Mr. Liu adjusted the vehicle, he had almost driven away from the charging station, but the parking lever fell at this time, and the vehicle hit the parking pole, and then when Mr. Liu checked the damage to the vehicle, the parking lever of the charging pile fell again, causing the second damage to the trunk of the vehicle.
So the reporter contacted the two sides again, and the two sides are still in communication.