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Under the control of the epidemic, many patients have difficulty in seeking medical treatment. Expert consultation has become a luxury, it is inconvenient to transfer to the hospital, and many surgeries have to be postponed...
Recently, a young girl in the flower season suffered from facial osteosarcoma, her condition deteriorated during postoperative radiotherapy, and she urgently needed referral for treatment, and she encountered a series of troubles. In times of crisis, Tianyou Hospital reached out to help.
Xiao Han is a girl in her youth, just 20 years old this year. She has loved dancing since she was a child, and was admitted to the dance performance department of a university in Nanjing a year ago. However, as soon as she got the "dream ticket", she was diagnosed with facial sarcoma and had to postpone her enrollment, starting the day of fighting the disease.
In order to treat her daughter's illness, her mother, Ms. Liu, took Xiaohan from Jiangsu to many hospitals in Beijing and Shanghai, but was repeatedly rejected or treated with little effect. A year ago, Xiao Han underwent facial tumor removal in a hospital, removed many tissues on the left side of the face, and then came to Tianyou Hospital for postoperative radiotherapy.
In the ward of the Department of Radiotherapy of Tianyou Hospital, Xiao Han, who loves to learn and work hard, will learn English in her free time, her dream is to go to graduate school, and even if she is sick, she is thinking about planning a better life after recovering from illness.
However, recently, Xiao Han, who has a malignant tumor, has deteriorated and needs to be transferred to a hospital for treatment. When her mother, Ms. Liu, was so anxious and desperate, she called the 12320 health hotline to request assistance. After the medical department of Tianyou Hospital received the work order transferred from the platform, it immediately got in touch with Ms. Liu. It turned out that Ms. Liu was introduced by an acquaintance and could transfer her daughter to a hospital in Pudong for further treatment.
"My daughter is just 20 years old, has been diagnosed with osteosarcoma for more than a year, the condition is serious, the doctor said that this tumor recurrence is likely to need to remove the eyeball..." Speaking of this, Ms. Liu was emotional and choked several times on the phone.
When the medical department learned of the situation, it immediately sent someone to dock. It is understood that Ms. Liu is ready to take her daughter's diagnosis and treatment materials, ride a bicycle for more than 3 hours a way to Pudong, if the other party agrees to accept her daughter's hospitalization, she will come back to handle the transfer procedures; if not, I hope that the hospital can make an exception to let her enter the ward to care for her daughter.
More than 3 hours of cycling one way? How many identity checks will take during the pandemic along the way? When you arrive in Pudong, can the family members clearly explain the condition? What if I need to see the patient's condition?
In order not to let Xiao Han delay treatment because of the epidemic, the medical department of Tianyou Hospital communicated with many parties and felt that it was more appropriate to use remote consultation. When they told Ms. Liu about this idea, Ms. Liu said excitedly: "After seeing a doctor for such a long time, we have finally met a kind person who is willing to work hard for our patients!" ”
Therefore, around the goal of remote consultation, in order to ensure the effect of consultation, on the one hand, the medical department first through Ms. Liu's acquaintances, find the other expert, explain the situation with the expert, add WeChat to each other, and agree on the consultation time; on the one hand, contact the department director and the bed doctor, do a good job of summarizing the condition, ready to answer the situation that the expert needs to know, and cooperate with the necessary physical examination...
At 3 p.m. on April 22, the online remote consultation was carried out on time, and according to the arrangement, Wen Qiping, the doctor on duty in the radiotherapy department, was on hand to help introduce the condition. Experts give consultation opinions after online consultation: further PET-CT testing is required to accurately assess admission indications. It is recommended that Ms. Liu take Xiaohan to the hospital for examination, and make an appointment for her the exact time of the examination after 2 days.
The consultation was successfully completed, and Ms. Liu was relieved. She was preparing for the transfer, and she began to worry about traveling again. It turned out that during the epidemic period, all public transportation in the city was suspended, and Ms. Liu contacted the 120 transfer, and the 120 platform said that it needed to queue. The Medical Department contacted 120 and wanted to make an appointment for a time 2 days later. The other party said that the capacity was tight, and the appointment was not accepted, and the transfer time could not be determined. To this end, the medical affairs department once again came forward to coordinate, and after the general affairs department of the hospital learned of the situation, in the case of serious shortage of vehicles, it squeezed out time and went out to escort.
On the morning of April 24, Ms. Liu's mother and daughter arrived at the referral hospital safely under the escort of Tianyou Hospital vehicles, and successfully conducted further examinations. After the inspection results came out, after expert evaluation, he was successfully admitted to the hospital.
Ms. Liu personally saw that her daughter experienced the difficulty of medical treatment under the epidemic, and sent a text message to the medical department, she said with deep feeling: "Because of the epidemic, it is really too difficult to see a doctor. I really didn't expect tianyou hospital to try so hard to help a patient, and now I finally see hope! ”
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I hope that Xiao Han can recover as soon as possible and continue to walk firmly towards his dream.
Shanghai Tianyou Hospital News Center
Author: Bide / Xiao Zhi
Editor: Xiao Zhi
Photo: Medical Department / Photo Network
Review: Khan Qing
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