Whiplash April 30 news, today, porsche news center issued an announcement "Porsche China to the owner of a letter", apologizing for the recent car owners due to the steering column "reduction in allocation" caused by the rights protection incident.
Porsche China said that the global shortage of semiconductor capacity is still very serious. The continued COVID-19 pandemic, particularly the widespread spread of the Opmi kerong virus, has exacerbated the situation. We are facing an extremely volatile and challenging situation. We pay close attention to and conduct daily analyses and assessments of developments to reduce possible impacts.
After much coordination, Porsche headquarters is still unable to estimate the arrival time of the chips related to the electric adjustment function. This means that the previous recovery and replacement plan will leave customers in constant uncertainty and indefinite waiting.
Therefore, at the end of the first quarter of this year, Porsche headquarters was forced to decide to cancel the resumption of the replacement plan for the steering column with electric adjustment function. Porsche China immediately authorized Porsche Centres across the country to proactively inform and communicate with relevant customers. We learned that the Porsche Centres communicated with the relevant customers in batches.
We understand the disappointment of the affected customers with this adjustment and the feelings of taking the initiative to express their opinions. To this end, we have quickly set up a task force, led by Porsche Headquarters and Porsche China, to jointly study all the possibilities with relevant suppliers, hoping to find a solution as soon as possible. We share the urgency of our affected customers.
However, since March this year, the sudden recurrence of the epidemic in China and related prevention and control measures, as well as the epidemic that has continued overseas to this day, have increased the difficulty of communication and coordination. We also hope to gain the understanding of our customers and give us more time to work hard to find solutions. At the same time, together with Porsche authorized dealers, we will actively communicate with each affected customer and negotiate a reasonable solution.
Previously, a number of car owners complained that the Porsche they ordered was officially reduced for no reason. Originally, Porsche officially promised to temporarily reduce the vehicle to manual steering column due to insufficient chip supply", and the subsequent electric steering column will be upgraded for the owner free of charge" in the future. Then the official changed the mouth not to upgrade for free, and the Million Luxury car was reduced, and only 2300 yuan of voucher compensation was provided.
According to the Economic Observer, some consumers commented on this: Porsche is useless to find excuses, must compensate us for the cost of "a bit of an afterthought, if it is not those car owners united, it is estimated that Porsche wants to take 2300 vouchers to send us, but did not expect that Chinese car owners are not so good to fool."
The following is the full text of a letter from Porsche China to the owner:
