China Economic Network Beijing, April 28, 2022 Recently, the Ministry of Industry and Information Technology issued a notice on the quality of telecommunications services in the first quarter of 2022 (Letter of Letter [2022] No. 96). Regarding the complaints of telecommunications services, the Ministry of Industry and Information Technology said that in the first quarter of 2022, the national telecommunications users had a million complaint rate of 30.6 person-times. Among them, the complaint rate of millions of users involved in service disputes was 16.1 times, accounting for 52.6%; the complaint rate of millions of users involving marketing, charging and tariff disputes was 10.5 times, accounting for 34.3%; and the complaint rate of millions of users involving network quality and information security was 4 times, accounting for 13.1%. Telecommunications user complaint acceptance institutions at all levels have handled and mediated user complaints in accordance with the relevant provisions of the Measures for the Handling of Telecommunications User Complaints, effectively safeguarding the legitimate rights and interests of telecommunications users.
Among them, China Unicom's million user complaint rate was 34.7 person-times, ranking first among basic telecommunications enterprises in the first quarter. The number of complaints was 8,579.
The Ministry of Industry and Information Technology said that all enterprises should operate in accordance with the requirements of the Ministry of Industry and Information Technology in the construction of the information and communication industry in 2022 and the work of rectifying the work style, carry forward the new wind and healthy atmosphere, take effective measures to improve services, improve service capabilities and levels with higher standards, improve the key links affecting user perception with stricter requirements, and promote the construction of the style to a new level.