Recently, Blue Whale Finance reported that due to the rise in raw material prices and other reasons, Tesla, Xiaopeng, Ideal and other new energy vehicles intensively increased in price, some models of the price increase of more than 10,000 yuan, on some platforms, some car owners turned into "scalpers" to resell the unspentified vehicle orders for profit.
In this regard, the relevant person in charge of Xiaopeng Automobile said that the product orders of Xiaopeng Automobile are all associated with the real name of the ID card, and the identity information needs to be verified before the contract can enter the delivery link. If the customer cancels the reservation for personal reasons, the vehicle order will be reintroduced into the unified management, and there is no possibility of private second-hand order resale.
In addition, in order to protect the rights and interests of consumers, Xiaopeng Automobile also specially stated that The purchase channel of Xiaopeng Automobile is unified nationwide and cannot be operated through private online transaction resale. We reserve the right to pursue legal liability from the parties involved. If the consumer has any dispute or damage to his or her rights and interests due to private transactions, Xiaopeng Motors will not be liable.
On second-hand platforms such as Idle Fish, not only Xiaopeng is the brand that has encountered order scalping, but also orders from Tesla and BYD. The reporter then called Tesla customer service to ask questions about the order change, and the reply was that it was impossible to operate; on the ordering platform of its official website, it was also clearly stated that the order was non-refundable and non-transferable. At the same time, the reporter also consulted with the relevant departments of BYD on this matter, and the reply was that it was also impossible to change the order.
At present, some consumers believe that although this move will help to crack down on "scalpers", they also believe that manufacturers should not restrict the legitimate rights and interests of consumers who purchase the car in the future. According to the relevant provisions of Article 26 of the Consumer Rights and Interests Protection Law, no enterprise can reduce or exempt its corresponding liabilities through restrictive clauses. If you refuse to provide services to consumers accordingly, you may be liable accordingly.
Regarding the progress of this matter, Blue Whale Finance will also continue to pay attention.