After buying a car for three years, it took more than 100,000 yuan to do all the maintenance in the 4S shop, replaced the new tire only 5,000 kilometers of tires on the "bald head" tire, safe driving is difficult to guarantee, rights protection demands can not be expressed, what is the matter?
Quasi-new tires become "bald tires", and high-speed driving is like walking a tightrope
On March 15, after receiving the owner's call to defend his rights, the reporter came to the Changsha Shimao Audi 4S store and saw a black Audi A6 parked in front of the store, with two large posters on the car, two polished tire photos with text, "Shirk responsibility, disregard for the owner's life, new tires are grinding, high-speed dangerous car accidents", "Backending, no integrity, promised refunds, has not been executed for a year."
Mr. Qian, the owner of the car, pointed to the photo of the "bald tire" and said, "For more than 3 months and more than 5,000 kilometers, the new Michelin tire was ground like this." My family of four often travels to and from my hometown in Fujian, and I can't stop braking on the high speed, and now I think about it."
Owner driving problems? Appraisal report "punch in the face"
According to the owner, in November 2020, when the number of kilometers traveled by the vehicle was 55,496km, he maintained the car according to the recommendations of the 4S shop at the Shimao Audi 4S store, replaced a full set of Michelin tires, and made four-wheel positioning, costing a total of 13,300 yuan.
In March 2021, the car only drove out more than 5,000 kilometers, Mr. Qian found that the braking performance in the highway and urban area was getting worse and worse, and returned to the Shimao Audi 4S store to check again, only to find that the left front wheel was almost polished into a bald tire.
What Mr. Qian did not expect was that the maintenance staff in the store told him that replacing the new tire needed to pay for himself, "because this is a problem of driving habits."
The reply given by the 4S shop made it difficult for Mr. Qian to accept, "The quasi-new tire has been grinded like this, and I am not driving a car every day, what is the driving habit problem?" Even if I drive a car, it's not a tire problem! ”
In order to prove the problem of mr. Qian, the owner of the car, Shimao Audi 4S found a Michelin tire for identification, and the identification result was very face-slapping, and the disease analysis column showed that "positioning offset or mechanical reasons caused by partial grinding".
3 years of more than 100,000 maintenance costs, the achievement of "unjust head"
After michelin tire company gave the results, Shimao Audi 4S store still asked Mr. Qian to pay for the tire change.
After many fruitless communications, Mr. Qian defended his rights with the help of local media, and finally the 4S store agreed to replace it for free.
But Mr. Qian did not dare to trust the Shimao Audi 4S store anymore, and proposed to go to other 4S stores to change the tire, and Shimao Audi paid for it. He said, "I bought a car for more than three years, came to do maintenance is what projects in the store, I pay the bill, never doubt, a total of more than 100,000 yuan." Moreover, I also spent 12,800 yuan to buy a 5-year basic maintenance and extended warranty package exclusive to Shimao Audi 4S store, and the result was treated as a wrongdoer, and the trust was gone."
Promise to refund the money and rebel
Since the maintenance package has only been used 3 times, Mr. Qian asked the 4S shop to refund the maintenance package fee of 12,800 yuan, and then go to other stores to replace the tire repair.
After the two sides reached an agreement, they went to other 4S stores in the same city to change tires, and the data when doing four-wheel positioning showed that the wheel data had deviated from the normal value by more than 10 times. In this regard, Mr. Qian was very surprised, "I had four rounds of positioning money for the tire change before, and now I seriously suspect that I received money at that time, but I did not do four round positioning."
However, the two sides have not been able to reach an agreement on the refund of the full package fee. Mr. Qian, the owner of the car, said, "In the past year, I have communicated many times, but the 4S store has backfired. The problem was that at that time, they did not agree to refund the money, and I would not compromise to repair the car", "Three maintenance is not much money, what I want is a statement, can not go out and do not recognize." ”
It has been replaced and needs to be re-understood
In the face of the owner's door-to-door protection, the person in charge of the after-sales service of the Shimao Audi 4S store said, "What happened to the owner before still needs to be verified and understood, because the previous after-sales director has left."
The store's new director invited the owner and reporters to his office to communicate, and the office's whiteboard happened to have Mr. Qian's case written on it. It seems that the after-sales team of the Shimao Audi 4S store has already had a meeting on Mr. Qian's case.
If there is a black and white paper, the money will be refunded immediately
After a round of communication, the person in charge of the after-sales service of Shimao Audi 4S store said, "The matter has been clearly understood, but at that time, the after-sales staff in the store did not agree to refund all the maintenance package costs, and 3 maintenance needs to be deducted." The person in charge added, "If there is a document in black and white at that time, I can now refund the money."
At the communication site, the owner of the car, Mr. Qian, connected to the reporter who had previously helped Mr. Qian defend his rights, and the other party said that the 4S store and the owner of the car did agree on refunding all the package fees. The person in charge of the after-sales service of the Shimao Audi 4S store still said that it is necessary to have paper documents to recognize.
In the end, it is still difficult for the two sides to reach an agreement.
What do you think about this? Is to agree with Mr. Qian"trusted by the backstabbing, refund the money! " appeal request? Or do you think that the Audi 4S store agrees with the rigor of "white paper and black words, and there is no basis for speaking"? Everyone is welcome to leave a message in the comment area.
At the same time, it also reminds everyone that in the process of rights protection, when reaching an agreed plan, we must pay attention to preserving evidence and try to ensure that we have any method in the camera, audio recording, and text.
Xiaoxiang Morning News reporter Hu Xiong