Recently, the owner of the car, Mr. Zhu, broke the news to this reporter that his car was turned off on the highway back to Changsha after the New Year, almost causing multiple cars to rear-end. The owner of the car said fearfully, "Good luck, otherwise I wouldn't have been able to call you this breaking news."
Mr. Zhu said that his car was towed to the 4S store after the Lunar New Year, but it did not start repairs until March 3.
The delay in repairing the car parked in the 4S shop is due to a dispute between the two parties about the cost of vehicle repair.
The owner questioned the car that had been repaired last time, why there were still such problems, did not agree to pay the repair fee and asked for a replacement, and questioned whether the "salt" found in the engine was man-made.
The 4S shop does not agree with the owner's request to change the engine or change the car. The 4S shop said that the "salt" in the engine was definitely not put by the vehicle before coming to the store, otherwise the vehicle could not continue to drive for several months.
What's going on? Xiaoxiang Morning News reporter and the owner came to the SAIC-GM-Wuling Changsha Hongling 4S store where they bought the car.
The reporter and the owner of the car Mr. Zhu came to the Hongling 4S store, after explaining the intention, the hongling 4S store after-sales manager Li took out a bag to show the "salt" that had been taken from the engine oil cover in Mr. Zhu's car.
Manager Li also took out all the entry records of Mr. Zhu's car to prove that the 4S store did not have a "motive and timing for the crime".
According to the information, Mr. Zhu's Wuling Hongguang V van was purchased at Changsha Hongling 4S store in August 2020.
The first time we entered the factory was in November 2020, we carried out the first insurance, and the mileage of the vehicle was 997KM.
The second time in August 2021, due to the engine failure lights, Mr. Zhu went to the store to replace the camshaft position sensor, and the vehicle mileage was 2968KM.
The third time into the factory is in October 2021, the vehicle due to the engine oil lamp to the store for maintenance, the store maintenance staff told Mr. Zhu that on the engine oil cover on his car found a lot of "salt particles", and finally replaced the oil cover, and replaced the oil and carried out engine cleaning, at this time the vehicle mileage was 3845KM.
Until February 3, 2022, Mr. Zhu's family rushed back to Changsha from their hometown, and the vehicles stopped on the highway, almost causing multiple vehicles to rear-end. Mr. Zhu spent money to tow the vehicle to Changsha, and after the 4S shop went to work on February 7, he sent the car to the store for repair, and the current vehicle mileage had just reached 4478KM, but the two sides could not agree on the maintenance cost. The 4S shop said that it takes at least one thousand yuan to disassemble the engine for cleaning and replace the parts.
Mr. Zhu said, "My vehicle was repaired in October last year, and this is only a car that travels less than 5,000 KM, and I hope that the engine can be replaced in the store." At the same time, it is impossible to put "salt" in the engine to endanger their own safety. At the same time, the hood is usually closed and cannot be opened by outsiders.
The person in charge of the Changsha Hongling 4S store said that the maintenance workshop in the 4S store is transparent and monitored, but the monitoring a few months ago can not be found. But there were two months between the second arrival of Mr. Zhu's vehicle and the third time, and the vehicle traveled nearly a thousand kilometers, and if the staff in the store put "salt", the vehicle could not have insisted on "so long" before it broke down. The reporter also consulted with relevant after-sales experts and got the same answer.
After mediation, due to the temporary difficulty in tracking down the specific reasons for the occurrence of "salt" in the engine, both sides decided to take a step back, Mr. Zhu paid a price of 500 yuan for repairs, and the Hongling 4S shop promised to completely repair the vehicle.
After the mediation was completed, the 4S store also sent a picture message to the reporter after dismantling the engine, and there was also a "salt block" found in the engine, which was also the reason for the engine failure again.
Finally, we remind all car owners that important parts such as engines fail, and they must be carefully inspected, especially when foreign bodies are found, they need to be cleaned up in time, and they cannot be lucky.
At the same time, avoid repairs in small shops that are not monitored, and keep them in places where the maintenance status of the vehicle can be observed as much as possible. It is also necessary to prevent illegal merchants from "adding materials" to the car, causing minor illnesses and major repairs.
In the automotive aftermarket, some repair shops will introduce the need for "overhaul" to the owner of the vehicle for small faults, and even do small actions to "create" major repair faults. For example, secretly enlarging the "eye" of the tire nail needs to be replaced, and the owner of the car has to buy a price-up tire; or when it comes to a repaired vehicle, some sensors are loosened to inform the owner that more expensive parts need to be replaced, and so on. At this time, attention should be paid to saving key information evidence such as fault photos, old parts, and documents for later use in rights protection.
Xiaoxiang Morning News reporter Hu Xiong
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