New Year Starts! Ningjin County People's Hospital "Year of Mass Satisfaction Improvement" activity was launched

"Satisfying the masses is a strategic measure for the hospital to achieve both rapid and good development, an important means for the hospital to shape its image, and the concept and pursuit of hospital operation and management..." On February 8, at the launching meeting of the "Year of Mass Satisfaction Improvement" activity of Ningjin County People's Hospital, Zhang Shisen, secretary of the party committee and president of the hospital, proposed that "mass satisfaction" should be taken as the "gold standard" to measure the development of the hospital, and the whole hospital should form a joint force to promote the development of the hospital to a higher level. Members of the leading body of the academy and all middle-level cadres attended the meeting.

Take "mass satisfaction" as a service touchstone

What is the significance of improving the quality of medical services and satisfying the masses? This is the first question that Zhang Shisen asked to everyone. He said that although the hospital has made great progress in discipline construction, infrastructure construction, medical equipment configuration, talent training and other aspects in recent years, but the level of medical services and patients' demand for treatment is unbalanced, "the hospital to achieve comprehensive development, attract more patients to come to the hospital, improve social benefits, we must take the patient as the center, provide patients with safe, high-quality, satisfactory medical services, maximize the protection of patients' health rights and interests, and take mass satisfaction as the touchstone for testing medical quality and service attitudes." ”

Changing thinking from "passive" to "active"

Zhang Shisen demanded that the cadres and staff of the whole hospital should fundamentally change the old service concept in the past, take the problem as the guide, comprehensively analyze, find the target, and realize the transformation from passive patients to seek medical treatment to actively provide services for patients, so that patients can truly feel the changes in hospital services. Party members and cadres should take the lead in setting an example, and administrative functional departments should go deep into front-line clinical departments to help solve practical problems and concentrate on serving patients.

Satisfying the masses is the business of every worker

"Improving the satisfaction of the masses" is not a slogan, not an activity, but the concept and pursuit of hospital management. Zhang Shisen demanded that improving the satisfaction of the masses is the business of every employee of the hospital, hoping that every employee will start from every day, start from every patient, start from every small thing, start from the self, take the improvement of mass satisfaction as the work goal, and implement the service concept, service awareness, and service behavior into the actual work, so that patients can come to the hospital with confidence, stay at ease, and be discharged from the hospital with confidence.

Build a long-term mechanism from the details

In this activity, the party committee of the hospital will carry out a big discussion in various departments of the hospital with the theme of "improving the satisfaction of the masses" and focusing on issues such as "what is the benevolence of doctors and the supremacy of life" and "what is the true meaning of service". Zhang Shisen demanded that in the work of upgrading and improving, we should start from the details, optimize the medical treatment process, focus on the establishment of a long-term service mechanism, and build a cultural atmosphere of "all work to satisfy the masses" in the whole hospital.

Form a joint effort of the whole hospital to promote the development of the hospital

Zhang Shisen stressed that the hospital should incorporate the satisfaction improvement management into the hospital's annual quality assessment system, increase the publicity of improving the satisfaction of the masses, evaluate the excellent, reward the good and punish the inferior, and work for a long time, and truly form a strong joint force of leadership, meticulous organization of various departments, and extensive participation of cadres and workers of the hospital, driving the hospital to move towards higher service standards.

"Mass satisfaction improvement" is an important task of Ningjin County People's Hospital in 2022, and it is believed that with the joint efforts of the whole hospital, a good situation of respecting patients, advocating service and taking patients as the center will be formed. At the same time, the hospital will also anchor the goal, forge ahead, strengthen medical quality and service management, enhance the overall strength of the hospital, with superb medical skills, first-class service, beautiful environment, good reputation, wholeheartedly protect the health of the people!

(Chen Weiwei)