Gaotang Rural Commercial Bank: "Red Vest" visited the village to visit customers and ask for their needs

On January 21, the first snow of 2022 arrived as promised, and when I went out in the morning, the ground was already white, and the snow fluttering with the wind danced in the streets and alleys of Gaotang, the city and countryside, as if covering this land with a thick quilt, and as if to "spoil" this year's harvest to people, the red lanterns just hung on the main streets of the county town were also covered with white cotton. Circle of friends, a snow scene and smiling faces brushed the circle of friends, accompanied by heavy snow, as well as the "red vest" of Gaotang Rural Commercial Bank, they entered the village, visited customers, asked for needs, and a scene of warm and intimate scenes continued to be staged in Gaotang, warming the hearts of customers in the cold winter wind.

At 4:30 p.m., due to heavy snowfall, the sky was already covered with a gray curtain. At this moment, the account manager of the Nanzhen Branch of Gaotang Rural Commercial Bank received a call from the customer, "Manager Wang, yesterday we made an appointment to come to me to see today, such a big snow, or don't come over?" "A customer in Nanzhen Village called the account manager and said." It's okay, Brother Liu, I'm busy with the work at hand, now it's not like the original, the older generation of employees are riding bicycles, now they have cars, it is convenient to go out, and then you are not in a hurry to use money for agricultural resources? After completing the formalities for you early, you can lend money at any time, and you will arrive in a moment, and I will call you when the time comes. "After saying that, I took the formalities and went on the road." At about 4:50, he rushed to The agricultural materials operation point of Brother Guo, because Brother Guo had loan experience in rural commercial banks, and the materials were relatively well prepared, and he completed the procedures for him at 5:15.

"Let's go after eating?" Manager Wang, in such bad weather, you still come to my door to help me do business, I feel embarrassed. "I have received my heart, Brother Guo, it is not the first time to deal with our rural commercial bank, I will be free to eat, I have a customer waiting for me in other villages, and I will call me when I have something to do!" After saying that, he walked into the snow, started the vehicle, and rushed to the village where the next customer was.

Two villages are 7 kilometers away, usually 10 minutes away this time more than 5 minutes, this customer is a goat breeding customer, no loan experience before, in the South Town branch to carry out the village office when left the customer manager's phone, just in time to want to expand the scale, there are difficulties in funds, so through the phone with the customer manager to get in touch, consult the loan conditions and other matters.

After understanding, the customer Zhang Big Brother has been engaged in the sheep industry for many years, catching up with the good market and wanting to expand the scale, there is a gap of 100,000 yuan in funds, after a conversation, the initial credit intention was reached, and it was agreed to go to the Nanzhen sub-branch to handle the loan business on the spot the next day. By this time, it was completely dark, and the account manager drove into the vast snow and rushed back to the outlet to sort out the credit information.

The same scene is also staged in the village of Xinjialou and the street, every Saturday is the office day of the village determined by the people and the sub-branch, although it is snowing, but considering that the villagers may have financial needs, without any hesitation, the account manager and the back-office staff rushed to the village, many people can not go out to work on the snowy day, I heard that the Rural Commercial Bank went to the village office, and they felt the office location, "Can I bind this social security card to WeChat?" "My Social Security card has not been activated yet, can you help me activate it?" "The old man at home can't come out, can he go to the house to reset the password?" The old man is in a hurry to get his pension. Under the patient reply of the staff, one question after another was replaced by the praise of "rural commercial banks really do practical things for the people". At this time, the wind and snow outside the house hit people, but the inside of the house was warm and melting.

There was also a small episode on the way back to the branch staff, because the road in the village was not very spacious, coupled with the snow and slippery, it was tried several times on a steep slope to drive up, the weather was bad, the road was muddy, but it did not stop the staff of Gaotang Rural Commercial Bank from "doing practical things" for the masses.

In fact, such a scene is staged every day in the 25 business outlets of Gaotang Rural Commercial Bank, whether it is customers with inconvenient travel who need door-to-door service, or each branch is fixed twice a week in the village office, as long as the customer has needs, in the wind and rain, the rural commercial bank will send the best quality financial services to the customer.

(Yu Yanfei)