January's car complaint list is different from the previous product quality complaint list, sales disputes are more and more problems, many of which are due to secret allocation reduction, today let us focus on selecting a few models to focus on their problems.
Euler good cat
Euler Good Cat has won the top spot in the monthly complaint list for three consecutive months, and even the champion of the 2021 annual model complaint list is Euler Good Cat, all because Euler replaced the Qualcomm octa-core Qualcomm 8155 high-performance chip used in the publicity with the intel quad-core A3940 chip with a backward performance, the former cost is expected to reach more than $100, while the latter becomes $40.
Since November 2021, Euler good cat because of the "core change" storm was pushed to the cusp of the storm, by consumers jointly sued, and even on CCTV, during the Euler brand also gave some compensation measures, but it was not accepted by consumers, and even found by consumers that the Euler brand treats domestic users and foreign users differently, and the models sold overseas are not reduced models, while the models sold in China are uniformly and secretly reduced, which makes consumers more annoyed.
Since then, Great Wall Motors has given the owner a compensation policy of 10,000 yuan in cash and a variety of rights and interests, but this needs to be withdrawn to receive, and such compensation only satisfies some consumers, and there are still a large number of consumers who are defending their rights, so the number of complaints about Euler Good Cat has been high.
Lang Yi
Like Euler Good Cat, Langyi was also complained that fraudulent sales were inconsistent with publicity. It is understood that the 2021 Langyi car machine should originally be equipped with a smart car connection system, and can connect to Functions such as CarPlay through the SAIC Volkswagen super APP, while the owner's real car is not equipped with the original car machine, but uses the "Android system" car machine, not only can not connect to CarPlay, but also does not have the MOS system promoted by the public. At the same time, due to the replacement of the central control screen, the original USB interface has also been reduced, the cigarette lighter has also been cancelled, and the entire car machine is completely different from the original advertisement.
At the same time, the reduced car machine system can no longer use the reversing image function, and many car machine functions such as voice assistants, mobile APP remote control, carlife, car networking, vehicle positioning and so on cannot be used.
According to the Central Broadcasting Network, when the owner of the car reflects the problem to the 4S store, the 4S store also uses the reason that "lack of core" is not a quality problem
Refuse to settle for the owner.
As of the date of publication, SAIC Volkswagen has still not responded to the 2021 Langyi car machine reduction incident, which can't help but remind people of Tanyue's car, which is also a product of SAIC Volkswagen, and has also been complained about by a large number of consumers, Tanyue from April 2021
After a large number of complaints, the official has not given a reasonable solution to this day, ignoring consumers, if the "allocation reduction" incident of Langyi can not be properly resolved, SAIC Volkswagen's brand image in the hearts of consumers will fall sharply.
Geely department
In the entire list, Geely products occupy five seats, namely volvo XC60 ranked third, Geely Xingrui ranked fifth, Geometric EX3 Kung Fu Niu ranked sixth, Lynk & Co 01 ranked seventh, and ZEEKR 001 ranked tenth.
Volvo XC60: Volvo XC60 was a large number of complaints are also a problem of reduction, according to consumer complaints, 2022 XC60 Zhiyuan luxury edition in 2021 In June, July, August, September 2021 production and manufacturing of cars have trunk induction function, and in October, November secretly reduced, December and added back, and when buying a car sales did not inform, the price of the vehicle is the same, many consumers feel that this damages their rights and interests, Ask Volvo to give the corresponding compensation measures or set up the configuration.
Geely Xingrui: Geely Xingrui was mainly complained about because of the problem of the car, which is also an old problem of Geely Xingrui, and the Travel Bureau even wrote an article specifically for the problem of the car machine of geely Xingrui. To put it simply, the car chip of Geely Xingrui model is too old, and the car machine memory is too small to support the operation of the car machine APP, so consumers will feel particularly stuck, and the car machine will crash for no reason. This problem can be said to be insoluble, after all, Geely has not reduced the allocation of Xingrui's car, and there is no false publicity, and consumers can only be "dumb and eat yellow".
Geometry EX3 Kung Fu Niu: This car has been widely complained about because the promise is not fulfilled, and the consumer is not given a car. It is understood that the geometric EX3 kung fu cattle in September 2021 received a large number of consumer deposits, but the vehicle was slowly listed in November, after the listing of the vehicle is still insufficient supply, to this day there are still a large number of consumers who have not mentioned the car, so it has been a large number of consumer complaints.
Lynk & Co 01: Lynk & Co 01 was heavily complained about because of problems with body materials and was complained about sales fraud by consumers. It is understood that the publicity of the Lynk & Co 01 conference and the early offline publicity brochure and the official website publicity map show that the upper beam A column of the Lynk & Co 01 uses ultra-high-strength steel, and then after media testing, it is found that the strength of the upper beam is huge, and it does not reach the consistency of the strength before and after the previous publicity.
ZEEKR 001: ZEEKR 001 is the first model of Geely's Extreme Kr brand, this car from the release to the official delivery can be said to have experienced all kinds of hardships, the vehicle has not yet been delivered on the multi-wheel reduction event, etc., the vehicle has not yet reached the bottom of the line Word of mouth, in the trust in Geely and the support of domestic goods, there are still a large number of consumers willing to buy ZEEKR 001, but this time there is an accident.
ZEEKR 001 was complained about not as a machine problem or a reduction in allocation, but as a price problem. It is understood that the sales of the Krypton brand can enjoy a variety of benefits and rights by buying a car before the year, which will be cancelled after the year, and the purchase price will be more expensive because of the decline of new energy subsidies. However, on January 1, 2022, Extreme Kr officially released the New Year rights, Extreme Kr not only retained the car purchase price after the new energy subsidy in 2021, but also the rights and interests obtained by the car ordered in 2022 can also be obtained, and even the ventilation seat set that was originally a preferential price became free during the New Year in 2022, which led to the same configuration, the price was lower than the price of the year before, becoming an early purchase and early loss, and then buying a discount.
At present, China's auto market is developing rapidly, the growth of new car-making forces and the addition of cross-border car companies have also made the market chaotic, under this chaos, it is an upward ladder for some car companies, and for those who are irresponsible and damage consumer rights and interests of car companies will be an abyss.