Mr. Xu from Shangqiu City, Henan Province, is driving on the Shanghai-Chongqing Expressway in Huangmei County, Huanggang City, Hubei Province, on January 23, 2022. He mainly engaged in the mobile sale of furs, sweaters and clothing in Xinjiang, and near the Lunar New Year, planning to make a little more money by turning around to Anhui and Jiangsu.
At nearly 10 o'clock in the evening, the rain and snow in the sky are still falling, Mr. Xu thought in his heart that he has been driving for several hours continuously, and will rest in the service area of jiezidun in front of him, and add some hot water by the way. The vehicle entered the service area, the snow in the sky mixed with the rain kept falling on the ground, Mr. Xu got out of the car and hurried to the service area. After a brief meal in the service area, I took a break to get into the vehicle and get ready to go, but the vehicle could not be stopped anyway.
This can be a bad Mr. Xu, the vehicle can not drive, do not know what the reason is, will not only be in the high-speed service area for the New Year. So he dialed the phone to the JacHuai Light Truck Wuhan Huangshi Mengsheng Service Station, at this time Zhang Daliang was just preparing to rest; picked up the phone and answered it in his ear, and Mr. Xu's anxious voice could be clearly heard in the speaker.
Zhang Station Manager first reassured users not to worry, let Mr. Xu describe the fault phenomenon as much as possible, and then remotely guided Mr. Xu through the phone to troubleshoot. Through the joint efforts of Zhang Station Manager and Mr. Xu, it was finally determined that the cause of the failure of the vehicle was ablation of the clutch plate plate, which made it difficult and impossible for the vehicle to hang up. So he inquired about the location of Mr. Xu's current vehicle, and rushed to the service station to take the accessories with Master Rao on duty and drive the vehicle to set off.
The rescue process The JAC light truck service personnel were soaking wet
Through the location sent by Mr. Xu, it is nearly 150 kilometers away from the service station. Rain and snow weather, in order to drive safely, Zhang Station Manager always goes at a speed of no more than 100 yards, and due to traffic jams in some parts of the highway, it takes 2 hours to reach the service area.
After arriving at the repair site, it was too late to greet. Hurriedly took the accessories from the car, and suddenly found that the maintenance laying board forgot to put on the car. Time was urgent, So Station Master Zhang and Master Rao directly found a few pieces of cardboard to lay on the ground, and then drilled into the bottom of the car for repairs. Since the clutch plate is damaged, the drive shaft must be removed first to facilitate subsequent maintenance. The drive shaft is very heavy, and the combination of two people and the combination of tools can be disassembled. The rain and snow kept falling, and even though it was cardboard, it was also soaked, and the clothes on his body were the same.
Through intense repairs, the replacement of damaged parts is completed. Mr. Xu immediately carried out a test drive, the gear hanger, the gear change became very smooth, and then look at the time, it is almost 3 a.m. Mr. Xu thanked The Station Master Zhang and Master Rao for coming, and they rushed over to them; Station Master Zhang said that this is what we should do.
JAC light truck adheres to the service concept of "five-star service, full care", anxious for the user's urgency, think of the user's thoughts; put the user's affairs first, and user satisfaction is the unremitting pursuit of JAC light truck service.