China Consumer Association released 2021 top ten rights protection hotspots Tesla ranked first!

On January 24, the China Consumer Association released the top ten consumer rights protection public opinion hotspots in 2021, of which Tesla's "'roof rights protection' incident exposed the service loopholes of car companies" ranked first with a social impact of 100.9 points.

The above list of the China Consumer Association said in the topic analysis:

On April 19, 2021, a video of a car owner at the Shanghai Auto Show defending his rights on the roof of a Tesla booth and being dragged away by security personnel was widely disseminated on the Internet, causing an uproar in public opinion. On the same day, the statement of the relevant person in charge of Tesla also caused controversy. With the development of the situation, the State Administration of Market Regulation, the China Consumer Association and other relevant departments have successively spoken out on this incident and responded to public opinion concerns.

Recently, auto shows have repeatedly become a new "way to open" consumer rights protection. At the Guangzhou Auto Show in November, there was also a situation where car owners defended their rights on the spot. Public opinion believes that the repeated occurrence of the phenomenon of rights protection at auto shows mainly reflects three problems: First, there are still pain points, difficulties and blockages in consumer rights protection in the automotive field, especially in the field of intelligent and connected vehicles; second, in the face of consumer rights protection, car companies should give consumers reasonable explanations in a timely manner, respond to public opinion concerns, and improper responses and disposal will often further aggravate the contradiction between enterprises and consumers; third, the repeated occurrence of auto show rights protection incidents affects the public opinion image of the automotive industry, which is not conducive to the high-quality development of the automotive industry. In this regard, public opinion calls on, on the one hand, car companies should strictly control safety, protect the safety of vehicle use and consumer rights, and also do a good job in after-sales service, understand consumer rights protection demands, and give practical and effective solutions. On the other hand, relevant departments and consumer associations at all levels should further smooth the channels for consumer complaints and guide consumers to protect their rights and interests through reasonable and legal means and legal channels.

The China Consumer Association pointed out that looking back at 2021, consumer rights protection public opinion shows the following characteristics: First, consumers' awareness of rights protection continues to increase, and more attention is paid to rights protection channels and consumer rights protection measures; second, the damage to consumer rights and interests caused by individual industry diseases has repeatedly caused public opinion controversy; third, some brands have ignored consumer demands in the handling of rights protection disputes, lack of sincerity, resulting in disputes continuing to ferment. A number of public opinion incidents on consumer rights protection show that consumer rights protection work still faces no small challenges. Looking forward to 2022, driven by new trends such as the popularity of "national tide wind" commodities, the increase in new consumption scenarios such as immersive formats, and the expansion of the scale of healthy consumption, the protection of consumer rights and interests related to new consumption will continue to be the focus of public opinion, and at the same time, the "one old and one young" consumer groups, rural consumer markets and other fields will also receive attention.

To this end, at the beginning of the new year of 2022, the China Consumer Association (hereinafter referred to as the "China Consumer Association") and the People's Network Public Opinion Data Center jointly sorted out the "Top Ten Consumer Rights Protection Public Opinion Hotspots in 2021" based on big data and public opinion social influence calculation results, namely: "roof rights protection" incident exposed car enterprise service loopholes; education and training institutions frequently ran away and refunded fees; individual multinational enterprises unreasonably rejected Xinjiang products to infringe on consumer rights and interests; and minors frequently over-consumed online and offline Food safety incidents in catering brand stores have attracted attention; the problem of "naked running" of consumers' personal information is prominent; the video platform "advanced on demand" has been accused of "routines" have been cancelled one after another; "net red" goods have been accused of excessive marketing; the "double standard" of the return policy between China and foreign brands has attracted dissatisfaction; and the e-commerce platform "pet live blind box" has the risk of infringement.

According to the China Consumer Association, we hope that by combing the list of topics and interpreting hot spots, we will attract the attention of all sectors of society to the issue of consumer rights protection, further promote the release of consumption potential, and better play the basic role of consumption in economic growth.

The latest news shows that the dispute between Tesla and the above-mentioned female owners about "brake failure" and "roof protection" is still unresolved. In August 2021, Tesla countersued the rights protection women's car claiming that ms. 5 million yuan in reputation loss fees; in September, Ms. Zhang sued Tesla vice president Tao Lin, proposing 500,000 yuan in moral damages.

On December 24, the trial of Ms. Zhang v. Tao Lin was held, and the trial experienced nearly six hours of intense debate, but the verdict was not pronounced in court.

The "Tesla brake failure" advocated by Ms. Zhang has so far been given a clear statement by no department. A "brake failure case" that was originally very simple has been pending for so long is a problem of car companies, or a problem of consumers, or the inaction of the power department, which is really puzzling.

According to public information, since the incident of female car owners' rights protection on April 19, 2021, Tesla's sales in China have not been affected in the slightest, and even in the last few months, they have broken the sales record of 50,000 vehicles in a row, and the sales volume in the last month has reached as many as 70,000 vehicles, and its best-selling degree is extraordinary. In the same period, Tesla's stock price hit a new high, and Tesla CEO Musk became the world's richest man. Among them, sales in China in 2021 will reach 480,000 units (including the part of China's exports to overseas), accounting for more than half of the 936,000 units sold worldwide. The contribution of the Chinese market to Tesla can be described as huge.