In recent years, the automotive industry has been experiencing a lot of fluctuations in delivery due to chip shortages. Recently, many consumers complained on the black cat platform that Xiaopeng Automobile could not deliver in time, which caused widespread concern, and Xiaopeng Automobile customer service also responded to this matter.
In response to many consumer complaints, Xiaopeng's official customer service said that the company did not initially give a specific delivery time, and the sales gave the car delivery time with its own inference. The customer service said that customers who signed contracts during the period of October 1-7, 2021, are expected to complete the allocation of vehicles around January 15, 2022, subject to the actual allocation time. Therefore, after the sales staff of Xiaopeng Automobile changed the caliber, but also because the official did not have a clear delivery time, Xiaopeng Automobile customer service emphasized that the current car will have a rough delivery cycle, unless the sales staff does not follow the notice above, otherwise there are no problems in the back.
Previously, some consumers said that they had booked the Xiaopeng P5 460G version in October last year, and paid a deposit of 5,000 yuan and signed a purchase agreement. The sales staff told them that they would be delivered at the end of November or December, but they were not told to have a car until January 18 this year.
In this regard, some lawyers said that Xiaopeng Motors has a statement in the App about the delivery of a certain date, which can be regarded as a supplement to the purchase agreement of Xiaopeng Motors from a legal point of view. If Xiaopeng Motors still does not deliver within the agreed date, then Xiaopeng Motors may be suspected of breach of contract.
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