China Shandong Network - Perception Of Shandong, January 20 (Reporter Zhang Chunting Correspondent Liu Xinyu) In order to implement the various work deployments of "I do practical things for the masses", Heze Mobile Juancheng Branch set up a "broadband quality improvement" commando team to promote the quality improvement of home wide, extend brand value, and strengthen new services.
Adhere to the leadership of party building and give play to the role of "head goose"
Juancheng Mobile adheres to the principle of "10 points of satisfaction" and continues to build a high-quality broadband brand, with Comrade Geng Ruifeng, secretary of the branch, as the leader of the group, with the slogan of "co-construction and co-creation, integration, home wide quality leadership", giving full play to the role of party members and cadres as the head goose, guiding the party member commando team to carry out broadband quality improvement work with high standards, high requirements and systematics, and ensuring that broadband Internet quality satisfaction continues to lead.
Vertical and horizontal coordinated advancement, to create a full-service system
The marketing department, the network department and Tietong company jointly carried out the whole process of the satisfaction backward community, targeted at common problems and weak links, stationed counseling, one-on-one tracking, and improved the installation and maintenance service capabilities. Integrate and optimize the home wide service process, clarify the requirements of each link, create a standardized service system, and ensure that user problems are responded to and handled in the first time, and the closed loop is orderly.
Door-to-door "free clinic" to improve service perception
According to the red/yellow/green light community of home wide service, the free free clinic activity of "I do practical things for the masses and broadband services are delivered to the home" is carried out, and the service content covers broadband speed measurement, line detection, equipment commissioning (including optical cats, routers), weak current box rectification and other issues related to customers, and improves customers' service perception of mobile broadband. As of mid-January, Juancheng Branch has jointly carried out more than 200 home wide "free clinics", serving more than 1,000 people and visiting more than 880 times.
