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The "waiter" on the train | the living room of the Canton Association

author:China Traffic Radio

The Spring Festival came, and on the T147 train from Nanchang to Beijing, the train captain Zhang Gong was inspecting the carriages.

As the conductor of the T147 group of the Beijing-Guangzhou Fleet of the Nanchang Passenger Transport Section, Zhang Gong worked carefully and carefully. As a male conductor, he has the care of not losing to the female conductor. At the beginning of this year's Spring Festival, his careful service has received praise from passengers.

"Hello, conductor, which carriage is the female conductor on the train?" On the first day of the Spring Festival, Zhang Gong encountered an inquiry from a female student. Zhang Gong immediately understood that the female student wanted to ask the female flight attendant for help to borrow a sanitary napkin, and he immediately took the female student to the crew room of the soft sleeping car, and instructed the female attendant, and then walked out. When she was about to get off the bus, the female student deliberately walked up to Zhang Gong and thanked her.

"During the Spring Festival, we often encounter some travelers who come to ask for help. Sometimes, they will be embarrassed and often choose to hint. At this time, we should listen carefully to the underlying meaning behind these words. The train captain Zhang Bow said. Years of passenger work experience enables train captain Zhang Bow to better understand the key points that passengers need to ask for help. Sometimes, although there are some problems such as communication difficulties caused by some out-of-town travelers who can't speak Mandarin, he always has his own unique little way to solve them. Because of this, Zhang Gong always prides himself on being a "waiter" on the train, because in the face of the small difficulties of passengers, he can always serve well and solve well.

During the Spring Festival, the train captain Zhang Gong led the crew to struggle in the front line of the Spring Festival work, providing passengers with high-quality travel services.

Correspondent: Xiong Xiaolong

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