No. 228 Yuyuan Road, Injing'an Temple Street
Classified as a medium risk area,
The Shanghainese itinerary code was therefore brought with them*
It has brought inconvenience to the lives of some people...
But compared to a Shanghai grandmother
Netizens received * the time is late
She has never left Shanghai in 2021
Four months ago
The itinerary code is on it*
I haven't been out of Shanghai for half a step in four months
The itinerary card has been "7 times the country roams"
It has even been involved in medium- and high-risk areas many times
This made grandma in her 70s very upset
Because the itinerary card is with it*
As a result, her old university was forced to close,
Going to hospitals and shopping malls has also been repeatedly blocked...
Shanghai's 72-year-old grandmother can't get out of "Shanghai",
The itinerary card has been "hung up on the star" many times
The full name of the itinerary card is "communication big data trip card", and the communication department and operator can query all the prefectural and municipal information that the mobile phone user has visited in the previous 14 days through the base station location of the user's mobile phone.
During the epidemic period, the itinerary code and health code have become the "standard" for the general public to enter major public places.
(Network picture, image source: Visual China)
Zhang Apo, a 72-year-old resident of Shanghai living in Xuhui District, uses China Telecom's mobile phone number with the tail number of 9792.
Zhang Apo told reporters that she stayed in Shanghai all year in 2021 and never went to a foreign country. The phone was never lent to anyone else, and it was either carried around or left at home.
The first exception
Starts On September 27, 2021
At that time, the itinerary card on Zhang's mobile phone showed that she had passed through or visited a place in Anhui, a place in Jiangsu and Chongqing in 14 days.
After discovering, Zhang Apo called The Customer Service Hotline of China Telecom to report the problem. After 5 days, all 3 unused cities disappeared from the itinerary card.
What is unthinkable is
This is just the beginning
Not a few days later the same problem
Occurs five times in a row
⬇️⬇️⬇️
- On October 10, 2021, it was "Zaozhuang City, Shandong Province" and "Linyi City, Shandong Province";
- October 25, 2021, is "Yancheng City, Jiangsu Province";
- December 20, 2021, is "Jining City, Shandong Province";
- On December 24, 2021, it was "Huaibei City, Anhui Province" and "Suzhou City, Anhui Province";
- On December 27, 2021, it is "Huaibei City, Anhui Province", "Suzhou City, Anhui Province" and "Linyi City, Shandong Province".
Every time she found that there was a place on the itinerary card that she had not been to, Grandma Zhang immediately called the customer service hotline, and every time the background personnel also dealt with it in time. But it takes a certain amount of time to deal with the problem, and the whole process seriously affects Grandma Zhang's daily life.
Under the heavy bombardment,
Several times it was even shown that she had been there
Cities with medium- and high-risk areas.
After the itinerary card with the * number, going to the hospital and shopping malls has been repeatedly blocked, and it is necessary to explain it to the staff repeatedly; even half of the dim sum courses can only be interrupted because they cannot enter the university for the elderly.
Grandma called the hotline again and again
The problem remains unresolved
What's the problem?
Grandma Zhang was anxious and confused
Recently, the reporter accompanied Zhang Apo
Come to the China Telecom Business Hall at No. 760 Xietu Road
The relevant person in charge of the business hall of Xietu Road said that Zhang Apo had come to the business hall several times before and knew the relevant situation, but the offline outlets were not responsible for the background technical problems, so they could only ask the elderly to continue to call the customer service hotline to solve.
The person in charge helped Grandma Zhang call the 10,000 hotline on the spot, and the customer service staff on the other end of the phone promised to deal with it as soon as possible after verification. At 6 p.m. that night, Grandma Zhang's itinerary card only showed "Shanghai" and returned to normal.
What's the problem?
When will it be truly resolved?
The relevant staff of the China Telecom Complaint Center replied to reporters that it may be that mobile phone users have been to the intersection of administrative divisions, resulting in people in Shanghai, but received signals from other places.
The reporter questioned: Assuming that the user is in the suburbs of Shanghai Jiading and Baoshan, he will receive a signal from Taicang City, Jiangsu Province, but why will he receive a signal from Anhui Province, which leaves Shanghai for more than 600 kilometers? Finally, China Telecom staff frankly said: the technical department can not find the reason for the abnormality of Zhang Apo's itinerary card for the time being, and the follow-up can only be solved by continuously calling the customer service hotline.
On January 13, China Telecom called reporters and said that it was recommended that Grandma Zhang replace a mobile phone SIM card, and the original number remained unchanged. So after changing the card, will the mobile phone itinerary card "go to the field" still happen? The other party said that it could not ensure that it would not happen again, and still could not explain the reason.
On January 14, Zhang Grandma's itinerary card was abnormal again, only one day after the last abnormal recovery. This time it was zaozhuang in Shandong province, which did not return to normal until January 16.
On January 17, the relevant staff of China Telecom contacted reporters. The other party said that it intends to help Zhang A replace the mobile phone card, and the technical department will analyze the data according to the old mobile phone card replaced to find the reason.
(Zhang Apo's itinerary card was once again abnormal)
I hope that Grandma Zhang's problem can be solved as soon as possible,
Xiaofang will also continue to pay attention!
Since its launch at the end of February 2020, the "Communication Itinerary Card" has provided services for the people of the whole country for nearly 23 months, and the recent epidemic situation in various places has continued to be severe, and with the Spring Festival and the Winter Olympics approaching, the number of itinerary card inquiries is gradually rising.
However, recently, we have also encountered some problems when using the itinerary card query service, such as what the itinerary card asterisk means, why the itinerary cannot be found, why the itinerary information is not updated, and so on.
Yesterday (January 17),
China Academy of Information and Communications Technology
Answers to 12 itinerary card questions,
Details can be scrolled through ⬇️
Q: What does the asterisk "*" on the itinerary card mean?
A: The "*" asterisk in the upper right corner of the place of visit indicates that there are cities containing medium- and high-risk areas in the past 14 days of the trip, and does not mean that the user has actually visited these medium- and high-risk areas.
Note: The asterisk "*" has nothing to do with the user's personal health status, and is only used as a reminder sign containing cities in medium- and high-risk areas for easy inspection by managers.
Q: How long does it usually take for the itinerary card asterisk "*" to disappear?
When your itinerary in the past 14 days does not include cities in medium- and high-risk areas, the asterisk will disappear on its own.
Q: Is the itinerary card asterisk "*" mark updated?
The asterisk mark will change according to the identification of high-risk areas in each city by the epidemic prevention department, and will be updated according to the latest information released by the local health commissions, and the data update will have a certain time difference, usually within 24 hours to complete the synchronization.
Q: Can I travel with a "*" on my itinerary card?
If your itinerary is marked with an asterisk "*", indicating that there are cities in your itinerary that include medium and high-risk areas in the past 14 days, you need to further confirm whether you have ever been to medium- and high-risk areas, if you have been, you need to strictly follow the epidemic prevention management regulations of your area to report to the relevant management departments; if you have not been, you need to understand the travel policies of various places in advance before traveling, and judge whether you want to continue to travel according to the requirements of local epidemic prevention management.
Q: Will the itinerary card with a "*" be quarantined?
The itinerary card is marked with an asterisk "*", indicating that the user has cities that include medium- and high-risk areas in the past 14 days of the trip, and does not mean that the user has actually visited these medium- and high-risk areas. When the epidemic prevention management personnel see the user's itinerary card with an asterisk, it is recommended to further verify whether the other party has actually been to a medium- and high-risk area, and then follow the local epidemic prevention policy to determine whether isolation is needed. Isolation is not recommended for itinerary card users with an asterisk.
Q: What data is the itinerary card calculated on?
The itinerary card analyzes the signaling and call list data of the mobile phone, which is obtained by the operator through the base station location of the mobile phone number used by the user. Due to technical reasons such as the possible cross-coverage of base station signals, limited accuracy of signaling data, and delay in data update, there may be some deviations in the trip card service data. If there is a serious deviation in the results, please contact the customer service of the affiliated operator in time to verify (Telecom 10000 / Mobile 10086 / Unicom 10010).
Q: What should I do if the itinerary inquiry is not accurate? I haven't been to A but it shows / I went to B but it doesn't show up.
The trip card service uses base station data, in order to ensure continuous communication and achieve coverage without blind spots, the signals of the two base stations at the junction of the administrative divisions may be cross-covered, resulting in the mobile phone may use the base station signal of the neighboring city without roaming. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to activate the use of international roaming services while you are abroad. If there is a serious deviation in the results, please contact the customer service of the affiliated operator in time to verify (Telecom 10000 / Mobile 10086 / Unicom 10010).
Q: What should I do if I can't find the itinerary on the itinerary card?
The itinerary card analyzes the mobile phone signaling and call list data, so the premise of having the trip data is that you generate this data during the use of the mobile phone. If you can't find your trip, you can try making a few more phone calls, or turn off your Wi-Fi connection to use 4G traffic, and you'll usually be able to find your data the next day. In order to avoid the location deviation caused by the coverage of the base stations in adjacent cities, the itinerary card sets the judgment condition of meeting the 4-hour stay, so that in one day, the earliest-latest call or traffic use record time span needs to exceed 4 hours (such as 7:00 in the morning and 12:00 at noon) to meet the requirements.
In addition, if you are a user of "number portability", there is a certain time difference between user information synchronization and trip calculation, and usually the calculation of travel information will be delayed by 1-2 days. If you still can't check the itinerary, please contact the customer service of the operator you belong to (Telecom 10000/ Mobile 10086 / Unicom 10010) in time.
Q: Why can't I receive an SMS verification code or a "Failed to send SMS"?
You can judge by asking the following questions: Is there any settings for software blocking or SMS receiving blacklists? Is the phone in arrears? Is the network signal in the current location good? Have you actively banned value-added services? In addition, if it is a peak time, it may cause SMS congestion due to excessive requests in a short period of time (such as rush hour), it is recommended to wait for a period of time and then try again.
If the above problems are solved and you still can't receive the verification code, please contact the customer service of the carrier immediately. In addition, it is recommended to download the "Communication Itinerary Card" mobile APP version, which provides a one-click login service for the local mobile phone number, which can eliminate the process of sending and receiving verification codes.
Q: What is the update time of the itinerary information on the itinerary card?
Every morning from 8 to 10 o'clock, the data of the previous 14 days is updated uniformly. The user's trip calculation in the first 14 days is done in the background of the operator to which it belongs, and there will be a one-day delay in the result, such as the trip data of the 14 days before September 15 (between 0:00 on September 1 and 24:00 on September 14).
Q: How do I change my mobile phone number?
If you want to query the mobile phone number of the itinerary is inconsistent with the automatically popped mobile phone number, you need to close the pop-up default mobile phone number query pop-up window first, and then enter the new mobile phone number you currently want to query in the login interface, and enter the verification code to check the new mobile phone number for the first time.
Q: When using Beijing "Health Treasure", sometimes it is necessary to verify the itinerary information through the "Communication Itinerary Card" service, what if you find that the mobile phone number bound to the Beijing "Health Treasure" account appears in the mobile phone number that is not your own, or the mobile phone number has been stopped and cannot receive the verification code?
You can enter the "Personal Center" of Beijing "Health Treasure" to change or unbind your mobile phone number, but it should be noted that according to the requirements of the relevant departments of Beijing Municipality, the mobile phone number of the change or unbundling will not expire until 14 days later, during which this number still needs to be verified, if there is still any doubt, please call 12345 and feedback the problem to the Beijing Big Data Center for assistance.
If during the use of the "Communication Trip Card"
There was a problem with the itinerary query,
Immediately call the customer service hotline of the respective operator:
China Telecom, please call 10000,
China Mobile, please call 10086,
China Unicom, please call 10010.
-END-
This article was edited | Small Door Ear
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