Whiplash reported that on January 7, the news of the "bankruptcy of the temple treasury" was still fermenting on the Internet. Following yesterday's departing employees exposing the arrears of salary in Siku, today another consumer revealed to the whip that shopping in Siku cannot be returned and refunded, the following is his private complaint:
On November 8, 2021, in order to celebrate my lover's birthday, I purchased a Gucci bag on the Secoo APP, and the actual payment was 4114 yuan, because this was the second time I shopped in Secoo and it was downloaded in the Huawei app store.
However, two days passed, my goods did not send, contact online customer service is difficult to transfer to labor, a week later turned to labor, said can not be delivered on time, asked about the refund situation said to review, this time, that is, November 16, found that something is wrong, and then I applied for a return refund the next day.
Then, when the app store was going to remind everyone that there was a problem with the APP, it was found that some consumers had already reacted to such problems before, but the Secoo APP still downloaded and pushed new activity content normally.
At this time I realized that I was "cheated", saw so many people did not return the money, the heart did not count, my lover from the Internet search to say that someone sent a Weibo uninterrupted complaint and finally refunded successfully, I downloaded and registered this number, began @ the founder of the temple library and various media, but there was no little response.
Then I began to find a variety of ways to ask for help, only the Beijing citizen hotline responded, said that with the siku has established a green channel to deal with the problem, basically I called the citizen hotline after the siku will also contact me, said that has been accelerated processing, refund request review after four or five working days to return the original way to return the money, but the order has been in the refund review.
To this day (Friday, January 7, 2022), my order is still in the refund review status, I don't know when I can receive a refund, and the Secoo APP push is still updating, or there are still consumers "into the pit", I don't know when the regulator will shoot, when the consumer's loss can be recovered.