Taiping Life opened a direct line for consumer rights protection

"Free to do" means that the direct line provides 7×24 hours of online services, and accepts consumers' complaints and suggestions in policy sales and insurance services at any time. After consumers dial the special line, they can directly access the customer service agent without transfer, get a better service experience with one click, smooth channels, fast response, and no hindrance to communication, truly "peace of mind". The "peace of mind" comes from the service guarantee of the expert level - the service team is formed by experienced and skilled professionals, the implementation of refined management, efficient and responsible to understand and meet customer needs.

As a member company of a central financial enterprise, Taiping Life attaches great importance to the protection of consumer rights and interests, and strives to solve prominent problems related to the vital interests of consumers through pragmatic measures such as building an institutional system, improving the working mechanism and improving service capabilities.

In the post-epidemic era, while digging deep into service potential and improving service quality, Taiping Life has continuously adapted to the new situation and explored new ways, continued to carry out consumer education and publicity work, and helped consumers cultivate scientific and rational insurance concepts and awareness of rights protection. During this year's "3.15" Education and Publicity Week, Taiping Life closely followed the theme of the activity, innovated the form of publicity, and focused on the two consumer groups of "one old and one young" to carry out online and offline education and publicity activities, achieved good results, and was rated as "excellent organizational unit" by the China Banking and Insurance Regulatory Commission.

Under the guidance of regulatory authorities and industry associations, Taiping Life will insist on improving the service experience of consumers, strengthen the service concept, optimize the service process, improve the quality and efficiency of services, and promote the protection of consumer rights and interests in a solid and orderly manner with a normalized move.

Cover news reporter Wang Wei