Recently, Mr. Zhuang, a compatriot from Hong Kong, China, encountered a difficult problem in the process of replacing the house and transferring the house. In the end, with the help of the relevant staff of the Municipal Real Estate Exchange Center, in less than 48 hours, his problem was solved. Let's follow the reporter's interview and look at the story of Mr. Zhuang and the staff of the Municipal Real Estate Exchange Center, Feng Yaping and Yu Leike.
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Mr. Zhuang said to himself: The big stone in his heart has finally landed, "Shanghai was so close to the people"
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I am a compatriot from Hong Kong, China, in my fifties. Has lived and worked in Shanghai for many years. At present, he is engaged in the work of cross-border trade on the Internet.
When I first came to Shanghai, my heart was always very worried: will a series of cumbersome documents be handled smoothly? I don't understand Shanghainese and how to live in Shanghai? Is the city suitable for long-term living? All these years, doubts like this have been buried deep in my heart.
Because I'm getting older, I care more about my body. A few years ago, I accidentally fell. The previous house was double-storey, but because of the limited mobility, I wanted to sell the old house and change it to a flat floor. So, after making a careful decision, I was ready to go to the house.
On November 10th, I first went to the Pudong Real Estate Exchange Center to check in. When I finished submitting the materials, the staff found that there were some problems with the flow of my tax that needed to be solved. At that time, I wondered how in recent years I would have to approach five million yuan in personal income tax alone, and I was also a big taxpayer.
At this time, the staff patiently explained to me that hong Kong compatriots buying houses in Shanghai are not based on the total amount of tax paid, but for 12 consecutive months, and there can be no interruption in the middle. I immediately checked, it turned out that it was October this year, should have paid the tax before October 31, but our company cashier because of the new crown epidemic, on November 1 to file the tax payment, resulting in a day late time.
Subsequently, the staff of the Pudong Real Estate Exchange Center guided me, and such a situation could be further handled by the Shanghai Real Estate Exchange Center. Therefore, I contacted the intermediary at the first time and rushed from the Pudong Real Estate Exchange Center to the Shanghai Real Estate Exchange Center.
After arriving at the office hall of the Shanghai Real Estate Exchange Center, I first went to the window to inquire, and the staff of the window patiently listened to me and said after I finished talking about the specific situation, I can go to the inspection and assessment section on the 7th floor to consult about this situation. At that time, I suddenly felt particularly frightened in my heart, and frankly, I had the impression that the government department had always stayed in the past. But think about it, ask, what if things turn around?
After entering the office of the Inspection and Assessment Section, I saw five or six staff members who were buried in the office, at this time, the staff member Feng Yaping took the initiative to come to me and asked me what was the matter? So I told her about my situation.
I was born to speak faster and anxious. Seeing that I was sweating profusely, Feng Yaping quickly reassured me and said, "Don't worry, let's sit down, you speak slowly." You can write down your situation and we'll look at the solution and see if we can help you solve the problem. "I thought I hadn't written in years, and my handwriting was ugly, and I was a little embarrassed.
Later, under the guidance of Feng Yaping, I wrote down my situation in detail. What I'm most afraid of is, will my down payment of 14.52 million be forfeited by the seller? In this way, I will not be able to go back to Hong Kong, and I will not be able to stay in Shanghai. Feng Yaping, who was beside me, seemed to understand my concern and continued, "Don't be in a hurry, don't be in a hurry, see what solution is available." ”
When I recorded the situation in detail, Feng Yaping said that they would reply to me by Friday at the latest. Another staff member, Yu Lei, also reconfirmed my contact information and told me to call me as soon as there was any new situation. Under the patience and appeasement of these two staff members, my mood improved slightly, but the big stone hanging in my heart still did not land.
To my surprise, that afternoon, just after I returned home from the Shanghai Real Estate Exchange Center, Yu Lei called me and asked if I could provide two more proofs: one was the monthly bank salary flow, and the other was my labor contract. Yu Lei patiently explained to me why I needed to provide these two documents: to prove that I was paid in October, so that I could prove that I was paying taxes, but only because the company cashier was a day late to file taxes. After listening, I immediately said, "I'll go and pick up the list and send it to you now." Yu Lei suggested that there was no need to run another trip and call a courier to send it over.
The next day, when I had completed the materials, they called me again and said that my eligibility issue could be solved. I did the math and the whole process took less than 48 hours.
Later, my friend joked that you had to invite someone to dinner, and I also thought about how to thank the staff who helped me solve the problem? I thought of the best way to hand over a pennant. The eight words on the pennant, "Warm service, relieve the people's worries", represent my heart.
Photo caption: Pennant presented by Mr. Zhuang
The warmth continues. Later, when I went to deliver the pennant, the staff's "this is what we should do" warmed me up again. On the same day, Feng Yaping was not in the unit because of work reasons, and the next day he called me to thank me.
On December 14th, my house was finally transferred smoothly. At this point, a big stone hanging in my heart finally landed!
For me, the whole thing is a subversive change in my attitude toward government workers 20 years ago and 20 years later. I have experienced the cold-eyed attitude of the staff in some places. I have also always felt that we have to call every day to ask about the progress, but what I didn't expect was that they called every day to chase me.
Shanghai is really a city that people like more and more. I have always felt that Shanghai's soft power is far away from ordinary citizens like us, but when you really encounter difficulties one day, you find that Shanghai is so "close to the people".
In the future, I will use my own personal experience to introduce this lovely and amiable Shanghai to overseas compatriots.
"This is a daily work", and the consultation mechanism solves problems for the people
"Buyers have taken out their life savings to buy a house, and once they encounter difficulties, this anxious mentality is very understandable to us, so we do our best to solve problems for buyers within the framework of policies." Both staff members of the Shanghai Real Estate Exchange Center said that Mr. Zhuang's thanks had been received, but these were actually daily tasks.
Mr. Zhuang's difficulty in buying a house can be handled in just one month, thanks to the Shanghai Real Estate Exchange Center has a special mechanism for serving home buyers - the consultation system.
On November 10, Mr. Zhuang, a buyer, went to the Shanghai Real Estate Exchange Center to report that due to the new crown epidemic, his personal tax payment did not comply with the city's housing purchase restriction policy, and then could not successfully complete the transaction procedures. He has paid a down payment of 14.52 million yuan in accordance with the contract, and if he fails to perform on time, he may face a great loss, so Mr. Zhuang is very anxious. Feng Yaping said that Mr. Zhuang was speaking quickly and very anxiously, and everyone was comforting him.
"We did not simply follow the script and coldly refuse, but immediately appeased Mr. Zhuang's emotions and asked him to write a good situation statement and provide supporting materials."
After accepting Mr. Zhuang's petition, the Shanghai Real Estate Exchange Center immediately launched the consultation mechanism in accordance with the special petition case work mechanism, coordinated with the professional department and the district trading center to verify the situation, discuss the handling plan, and reported to the leaders of the center, and gave the plan at the first time.
"Considering that Mr. Zhuang has been working and living in Shanghai since 2014 and has been paying individual tax normally, and the individual tax payment in individual months of 2020 is due to special circumstances caused by the new crown epidemic, we require Mr. Zhuang to provide the salary bank statement at that time, as well as the relevant certificates of the employer." Feng Yaping said.
The next day, Mr. Zhuang completed the materials. The Shanghai Real Estate Exchange Center once again launched the consultation at the first time, and replied to Mr. Zhuang's proper treatment plan the next day.
"In the process of Mr. Zhuang's follow-up transfer and certificate handling, we set up a hotline with him, and we have to make several phone calls a week to understand the progress and arrange special personnel to dock." Feng Yaping said that due to Mr. Zhuang's special situation, according to the original procedures in the window will encounter problems again, so every link of his house purchase and certification, the trading center is understood in advance, by a special person, improving efficiency, avoiding the wrong road.
From the transaction, the loan to the transfer, in just over a month, Mr. Zhuang completed all the transaction registration procedures. At this time, Feng Yaping and Yu Leicai were relieved.
"We have a great sense of accomplishment, and every time we really help the buyers and solve the difficulties, we are very happy."
Professional, enthusiastic, Shanghai Real Estate Exchange Center as a good "shop small two"
Mr. Zhuang is only one of the more than 400 petitioners received by the Shanghai Real Estate Exchange Center this year, due to the introduction of a series of housing purchase policies, buyers will encounter some questions in the transaction process, and many buyers this year turned to the Shanghai Real Estate Exchange Center for letters and visits.
In this process, Feng Yaping, Yu Lei and their colleagues also encountered all kinds of difficulties in real estate transactions, and they solved one difficulty after another for buyers with professional work ability, dedicated work attitude, and the service spirit of being a good "shop small two".
In another case they handled, a couple in their 80s had just moved the house, and they hoped to put the house under the name of their only daughter, but the daughter was not eligible to buy a house, unless it could be proved that their house was originally a public house and was passively restructured and bought out, then their daughter could also obtain the qualification to buy a house. "In this case, considering that the original housing management office has been restructured several times, and the housing reform procedures occurred in 1998, a long time ago. In order to avoid the people from running back and forth, our senior section members and comrades took the initiative to take over the problem, went to the district housing management and property department for many times to find out, and finally helped the buyers find the information on the ownership and restructuring of the house 30 years ago, and the case is currently being handled. Feng Yaping said.
After graduating from university, Feng Yaping worked in the business departments such as audit and acceptance of Shanghai Real Estate Exchange Center, and entered the supervision and assessment department of the management of letter and petition business in 2008, and has now worked for more than 20 years, with a solid professional foundation, and in December 2020, he also won the title of Shanghai Advanced Worker. Yu Lei is also an experienced business person, he joined the business department of Shanghai Real Estate Exchange Center in 2008 and entered the Inspection and Assessment Department in 2015.
"Experienced, comprehensive policy mastery, we only have six people in the department, but each one is very professional." Feng Yaping said that he hopes to serve the public with professional knowledge.
It is reported that the real estate trading industry in Shanghai includes the real estate trading center of various districts, the housing rental management agency, the housing survey agency, and the housing survey results management department. As a window industry that is closely related to the most direct and realistic interests of the citizens, they have always adhered to the party building to lead the creation of civilization and continued to promote the construction of spiritual civilization in the industry. Since 2007, the real estate transaction industry has maintained the title of Shanghai Civilized Industry for seven consecutive years.
Avoid the dilemma of buying a house, there are four reminders
"Many of the problems encountered in real estate transactions can be found in the early stages, and subsequent disputes can be avoided in a timely manner." Feng Yaping said that once there is a dispute in the real estate transaction, both buyers and buyers will face huge losses, so both buyers and sellers should be prepared for the transaction to avoid difficulties in the transaction.
First of all, the buyer should confirm the eligibility to buy a house. Before buying a house, first confirm whether you meet the city's housing purchase restriction policy and have the qualification to buy a house. In particular, the Opinions on Promoting the Stable and Healthy Development of the Real Estate Market in Shanghai (No. 2021-48 of the Shanghai Construction Housing Management Association) of January 21, 2021 stipulates that if a husband and wife are divorced, either party purchases a commercial housing within 3 years from the date of divorce of the husband and wife, and the number of housing units owned by the spouse is calculated according to the total number of family units before the divorce. If there is the above situation, the buyer should understand whether he has the qualification to buy a house. You can go directly to the real estate trading center in each district or call the "962269" real estate transaction industry service hotline for consultation.
Then, confirm the status of rights of the house to be traded, etc. The buyer himself can enter the housing address through the "One Netcom Office" real estate registration palm office, and inquire about the situation of housing co-ownership, mortgage, restrictions, etc. Or the buyer can personally go to the real estate registration office of the district where the house is located, with his ID card and the address of the house, to inquire about the above situation. If there is a mortgage, it is necessary to revoke the mortgage registration before applying for a property certificate; if there is a restriction such as seizure, it cannot be traded.
Third, when trading second-hand houses, the verification number and QR code of the house to be traded should be confirmed. Second-hand housing verification refers to the process in which the real estate rights holder logs on to the online filing system of the existing housing transaction contract before entrusting the real estate brokerage agency to sell the house, and submits the housing verification application, and the Municipal Real Estate Transaction Center shares information with the filing system according to the real estate registration system to verify the housing information.
Fourth, you can apply for the supervision of second-hand housing transaction funds. Shanghai Real Estate Exchange Center has built a unified second-hand housing transaction fund supervision platform in the city, and the Shanghai Real Estate Transaction Fund Management Company undertakes the business of supervising the transaction funds in the city, and realizes the information system docking with 11 commercial banks such as the establishment of diplomatic relations between workers and peasants, and provides funds supervision services for citizens in accordance with the principle of "free, voluntary, safe and convenient".