Renji Hospital Internet Hospital Experience Center was put into trial operation to provide on-site medical guidance for patients

On December 22, the Internet Hospital Experience Center of Renji Hospital affiliated to Shanghai Jiao Tong University School of Medicine was put into trial operation.

Internet Hospital Experience Center of Renji Hospital affiliated to Shanghai Jiao Tong University School of Medicine. The pictures in this article are all pictures of Shanghai Renji Hospital

As the first offline comprehensive service facility of Shanghai Internet Hospital, on the first day of launch, renji Hospital's Internet Hospital offline experience was hot, with about 600 people consulting on the spot, and the number of online outpatient visits increased by 36% month-on-month and 70% year-on-year.

At the experience site, many patients, under the patient explanation of customer service staff, tied cards, made appointments, experienced online clinics, consultations and other services of Internet hospitals, and tried new application functions on mobile terminals. Customer service staff at the same time to collect patients' feedback, so that patients intuitively feel the convenience brought by "Internet + medical".

Internet Hospital Experience Center of Renji Hospital affiliated to Shanghai Jiao Tong University School of Medicine

According to the requirements of the construction of the national smart hospital and the work related to the prevention and control of the new crown epidemic, the Internet Hospital of Renji Hospital was officially launched in March 2020, continuously empowering the construction of smart medical care for the normalization of epidemic prevention and control. The newly opened Renji Hospital Internet Hospital Experience Center is located in the outpatient hall of the Pudong Branch of the hospital and is open from Monday to Friday from 8:30 a.m. to 4:00 p.m. The center integrates multi-functions such as medical experience, user service, discipline and doctor style display, and release of smart medical achievements, and provides Patients with Internet hospital consultation guidance, triage guidance, and card binding services on the spot, guiding patients to use the Internet medical platform barrier-free and experiencing the convenience brought by smart medical treatment to patients. At the same time, the center will release the relevant achievements of the construction of smart hospitals and the construction of convenient medical service application scenarios, and display the star doctors and advantageous disciplines of Internet hospitals.

At present, the Internet Hospital of Renji Hospital has nearly 50 departments such as gastroenterology, cardiology, endocrinology, obstetrics and gynecology, rheumatology, urology, breast surgery, head and neck surgery, gastrointestinal surgery, otolaryngology, etc., and more than 800 doctors in the hospital have joined the team of online follow-up doctors. Renji Hospital Internet Hospital's monthly online follow-up of patients has increased rapidly from the initial 200 person-times to more than 3,000 person-times, which can provide online follow-up consultation, drug prescription, routine testing projects, new crown nucleic acid testing and other services. In addition, some radiological examinations and various specialized examination and treatment projects have been carried out.

In the future, the Internet Hospital Experience Center of Renji Hospital will continue to improve its service functions, establish a full-time customer service team, and open more experience services one by one, bringing more patients a convenient, safe and intimate medical experience.