On December 22, the Internet Hospital Experience Center of Renji Hospital affiliated to Shanghai Jiao Tong University School of Medicine was put into trial operation. As the first offline comprehensive service facility of Shanghai Internet Hospital, on the first day of launch, the offline experience of Renji Hospital Internet Hospital was extremely hot, with about 600 on-site consultations, and the number of online outpatient visits increased by 36% month-on-month and 70% year-on-year the next day.
At the experience site, under the patient and meticulous explanation of the customer service staff, the patients tied the card on the spot, made an appointment, experienced the online treatment of the Internet hospital, consulted all aspects of the problem, and tried the new application functions on the mobile terminal. Customer service at the same time to collect feedback, so that the majority of patients intuitively feel the convenience brought by the "Internet + medical".
According to the requirements of the national "trinity" smart hospital construction and the work related to the prevention and control of the new crown epidemic, the Internet Hospital of Renji Hospital was officially launched in March 2020, continuously empowering the construction of smart medical care for the normalization of epidemic prevention and control. The newly opened Renji Hospital Internet Hospital Experience Center is located in the outpatient hall of the East Campus and is open daily from 8:30 a.m. to 4 p.m. The center integrates multi-functions such as medical experience, user service, discipline and doctor style display, and release of smart medical achievements, and provides Patients with Internet hospital consultation guidance, triage guidance, and card binding services on the spot, guiding patients to use the Internet medical platform barrier-free and experiencing the convenience brought by smart medical treatment to patients. At the same time, the center will release the relevant achievements of the construction of smart hospitals and the construction of convenient medical service application scenarios, and display the star doctors and advantageous disciplines of Internet hospitals.
According to reports, at present, the Internet Hospital of Renji Hospital has nearly 50 departments such as gastroenterology, cardiology, endocrinology, obstetrics and gynecology, rheumatology, urology, breast surgery, head and neck surgery, gastrointestinal surgery, otolaryngology, etc., and more than 800 doctors in the hospital have joined the team of online follow-up doctors. Renji Hospital Internet Hospital's monthly online follow-up of patients has increased rapidly from more than 200 person-times when it was first launched to more than 3,000 person-times. At present, Internet hospitals can provide online follow-up consultation, prescription of drugs, issuance of routine testing items, new crown nucleic acid testing and other services. In addition, some radiological examinations and various specialized examination and treatment projects are also being carried out.
In recent years, Renji Hospital attaches great importance to the construction of smart medical care, vigorously promotes the work related to Internet hospitals, and actively builds the core service platform of digital twin hospitals. After the Internet hospital is launched, it effectively reduces the gathering of patients in the hospital, greatly improves the patient experience, and significantly improves the efficiency of medical diagnosis and treatment. The more offline medical resources freed up provide positive and effective exploration and attempts for first-time and difficult patients to effectively solve the problem of "difficult to see a doctor" for patients.
According to the person in charge of the hospital, in the future, the Internet Hospital Experience Center of Renji Hospital will continue to improve its service functions, establish a full-time customer service team, and open more experience services one by one, bringing a convenient, safe and intimate medical experience to more patients.