A ms. Zhang told the reporter that in September this year, she ordered an Audi A5 sedan at the Kailong Audi 4S store on Wuzhong Road and paid an advance payment of 30,000 yuan. At that time, the sales staff said that if the car could not be delivered after a month, Ms. Zhang could cancel the order and get back an advance payment of 30,000 yuan. A month later, due to the delay in delivery of the vehicle, Ms. Zhang proposed to the other party to cancel the order and get back the advance payment. In the telephone communication, the sales staff promised to refund, but when they arrived at the 4S store, the other party regretted it. What's going on here?
Ms. Zhang said that on September 12 this year, she took a fancy to an Audi A5 sedan at the Kailong Audi 4S store on Wuzhong Road. At that time, the sales staff said that if the car could not be delivered after one month of booking, the advance payment could be refunded. After repeated confirmation, Ms. Zhang signed the "New Car Sales Contract" and paid an advance payment of 30,000 yuan.
Complainant Ms. Zhang: "After waiting until the deadline, after the car did not give us overdue, we went to the store to refund, before going I called to refund, he (4S store sales consultant) also said that it can be refunded." ”
Unexpectedly, after arriving at the store, Mr. Liu, a sales consultant at the 4S store, said that the sales manager did not agree to the refund. Ms. Zhang said that the "New Car Sales Contract" signed at that time stated that if Party A could not deliver within the scheduled time, Party B had the right to cancel the order and get back the advance payment of 30,000 yuan. However, the other party argued that the contract only stated the scheduled time and did not agree on a specific date.
The complainant, Ms. Zhang: "I read this to him, he means that there is no agreement on this time, but the contract does not reflect the time we agreed, I think this contract." They kind of induced us consumers to deliberately sign a new car sales contract. ”
Ms. Zhang said she learned afterwards that many car buyers had encountered similar situations.
Complainant Ms. Zhang: "The lawyer helped me check it out, this Shanghai Kailong Automobile Trading Co., Ltd., now there have been many lawsuits under its name, all of which are contract disputes, when I went to refund the advance payment on the same day, I also met a lady who bought audi Q5, which is the same thing, more than the expected time without a car, there is no refund (why is this) Maybe their store has the suspicion of inducing consumers to sign a contract." ”
At the scene, look at the news Knows reporter and Ms. Zhang together called Mr. Liu, a sales consultant at Kailong Audi 4S store, for whether he said that the advance payment could be refunded, the other party did not deny it, but said that it was the company's decision to refuse the refund.
Mr. Liu, sales consultant of Kailong Audi 4S store: "At that time, it was useless to talk about it, because Manager Pan came to communicate with you on behalf of the company. ”
Ms. Zhang: "Did you say at that time that you could return?" ”
Mr. Liu: "I can't remember this sentence clearly." ”
Ms. Zhang: "You guys are playing rogues, right?" ”
Mr. Liu: "I don't have any way, you have any questions to communicate with the company." ”
Look at the News Knows reporter: "Have any of you ever been successful in retiring?" ”
Mr. Liu: "There are also people who have successfully retired. ”
Look at the News Knows reporter: "Why not this time." ”
Mr. Liu: "So I don't understand it very well." ”