258 yuan for this bit of meat? Merchants say it's like "opening a blind box"

Takeaway is convenient and fast is the choice of many people, but is the quality of takeaway food the same as in the store? Consumer Ms. Chen spent 258 yuan to buy 4 pounds of durian, only got 3 pieces of small durian pulp, and was rejected by the merchant when asking for a refund, saying that "opening durian is like opening a blind box", is such a fruit takeaway reasonable?

Recently, Ms. Chen, a consumer in Shanghai, complained that she bought durian (4 kg package) at a vegetable and fruit supermarket in Jinshan District through a takeaway platform and paid 258 yuan. The order placed that morning showed that the durian packaging label received was a printed order the night before, with only 3 pieces of particularly small durian pulp, and the largest piece visually estimated was only four fingers wide.

△ Durian received by Ms. Chen

Ms. Chen contacted the merchant to ask for a refund, but the merchant only paid a box of not fresh fruits worth about ten yuan, so she turned to the Jinshan District Consumer Protection Commission for a full refund.

Ms. Chen said: "Where did I think I spent 258 yuan, only received 3 small pieces of durian meat." I suspect that merchants deliberately sell poor quality fruits through takeaway, even if it is really 3 small pieces, it is too chilling for a regular customer, they expect that we consumers will eat dumb losses! ”

After the staff of the Jinshan District Consumer Protection Commission accepted the complaint, they contacted the merchant to clarify the relevant legal provisions to it. Merchants said that there is monitoring in the store that can prove that durian is spotted, it is absolutely impossible to exchange, "and buying durian is like opening a blind box, the meat that is opened is less because of the bad luck of consumers, and the store has reissued a box of fruits." In short, the durian sent out of the takeaway must be no problem! Even if you complain to the takeaway platform, I am not afraid! ”

In order to prove that their statements are reasonable, the merchant also deliberately popularized the durian blind box to the staff: durian can open a full flesh in each room, commonly known as "sensible durian" and "durian for retribution"; some durians are obviously very heavy, and the flesh after opening is too small to be ignored, and it is also called "durian candy" and "avenger durian".

When the Consumer Protection Commission asked the merchant to provide on-site monitoring, the operator said that it was inconvenient to provide internal information, and clearly stated that it would ignore the dispute. In the end, mediation did not work smoothly.

The Jinshan District Consumer Protection Commission believes that when consumers choose and buy goods, they not only pay attention to the quality of the goods themselves, but also pay more attention to the after-sales service of the goods. Is it a "shrunken durian" or a "blind box durian"? When consumers offer to watch surveillance to dispel their doubts, merchants should respond positively to eliminate misunderstandings.

At the same time, the Jinshan District Consumer Protection Commission recommends that consumers try to go to the store to personally select fruits with higher value such as durian when purchasing them, so as to avoid the difficulty of presenting evidence in the event of disputes. If you choose to buy in the form of takeaway or online shopping, once you find that your rights and interests have been infringed, you can report it to the platform in time.

Source: Morning News

Editor-in-Charge: Left Orange

Review: Wang Longlong

Review: Wang Cenyu

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