Mr. Chen of Quanzhou bought a Toyota Corolla on November 28 this year, but after a few days of driving, he found that the front position of the car would be strange, but the 4S shop could not find the reason, which made Mr. Chen very anxious.
When the new car is picked up, it is found that the owner of the car is worried about the flaws in the vehicle
In the Daxiamei Mastercard FAW Toyota 4S store in Nan'an City, the reporter saw Mr. Chen's new car, but the reporter felt from the scene that the sound was not much different from the normal vehicle, but Mr. Chen insisted that the sound was not normal.
Mr. Chen said that when he picked up the car on December 5, he felt that there was something wrong with the sound, and the next day he drove the car back to the 4S shop for inspection.
4s shop staff
We actively did the inspection of the vehicle, eliminated the problem of the vehicle failure( the problem), contacted the manufacturer to give technical guidance, and then negotiated with the customer on the car. Solicit the customer's opinion (conduct) testing.
Auto repair experts on-site inspection preliminary judgment tension wheel adjustment is not in place
The 4S store said that they also sent the data back to the manufacturer for analysis, but the manufacturer did not find the fault.
In the face of this situation, Professor Li, an auto repair expert, conducted a meticulous inspection of the vehicle on the spot, and finally found the source of the abnormal sound. This sound is that the tension wheel adjustment of the car is not in place, and the friction sound emitted by the belt during operation has nothing to do with the quality problem of the vehicle engine. Professor Li told the 4S shop on the spot that after any new car goes off the production line, before delivering to the customer, the tensioner must be adjusted once to deliver to the customer, otherwise the tight wheel will often emit a strange sound during the running-in period, and some vehicles will automatically disappear after the run-in period, which is not a big problem.
Professor Li's explanation made Mr. Chen and the 4s shop's hanging hearts let go a lot.
Mr. Chen
After the explanation, I was relieved, let the 4S shop get it, if the fault can be eliminated, it will definitely be better. We also hope to solve the problem, not to create a problem.
Subsequently, Mr. Chen agreed to let the 4S store maintenance staff make some adjustments to the tensioning wheel. For this phenomenon of new cars, Professor Li also gave a hint to the 4S shop.
Associate Professor Li Xiangming, Major in Automotive, Quanzhou Vocational College of Economics and Trade
We suggest that when the new car is pulled over and just started, there must be a time to warm the car, and if possible, the warm car is about ten to fifteen minutes, and the effect is the best. This avoids overloading (causing abnormal noise). Before handing over the car, in order to avoid some unnecessary doubts of the owner, some accessories must be approved in accordance with its torque standard, as far as possible to deliver the car to the customer, it is safe and secure.
4S Shop Sales Manager
In the later stage, we will listen to Professor Li's opinions, and then we will communicate with customers and cooperate with manufacturers to maintain customer satisfaction in the best state.