After the "abnormal deduction" is rectified, is it difficult for the pulse to be exposed to the refund? Apple owners also deduct a 30% handling fee

On December 16, in response to the previous "abnormal deduction" phenomenon of the Pulse App, Pulse responded to the media that it would immediately rectify the relevant products, but according to the China Consumer Daily, consumers still encountered various obstacles when applying for refunds since then.

Lawyer Ruan deducted fees for 8 consecutive months on his Apple Mobile App Store, 198 yuan per month, a total of 1782 yuan pulse order application refund, but was rejected by Apple's official customer service, the reason is that you can apply for a deduction within 60 days, and the refund application is rejected by Apple's internal system, 60 days outside the deduction can not apply for a refund, need consumers to contact the "pulse".

Pulse customer service staff said that its order has exceeded 60 days, so it is impossible to submit a refund request. When a consumer buys a membership through the App Store, Apple charges a 30% processing fee, so only 70% of the money can be refunded to the consumer's account.

A consumer in Zhongshan City, Guangdong Province, said that after the social platform launched a complaint about the automatic deduction of pulse, pulse staff contacted him, saying that the refund of more than 3 months can only be returned to the personal account of pulse because the channel is not supported, and in addition to charging a handling fee of 2 yuan when withdrawing, it also shows "transfer failure" on the grounds that there is no real-name authentication or real-name authentication materials do not match.

For the issue of automatic renewal, Pulse customer service staff said, "Auto-renewal is due to the fact that consumers purchase an auto-renewing membership service and sign an auto-renewal agreement; or buy a membership through An Apple ID, and if they do not close or cancel the Subscription Service of Apple ID, they will automatically renew." Pulse will send a reminder to consumers before each deduction, the first time is to send a text message prompt, if the mobile phone receives a text message after not canceling the payment, it will default to the need to open a member, automatic deduction. After that, I will not send a text message, but 5-7 days before the deduction every month, send a message in the pulse App to prompt. (Text|AI Finance and Economics Agency Tianyu)