When buying mobile phones for elders, if the budget cap is not clearly stated, then many mobile phone enthusiasts will subconsciously recommend Apple's iPhone. Not because of the brand factor, simply Apple's closed ecology can allow the elders to better avoid rogue software, and the excellent background management mechanism can also avoid the problem of too many self-starting software leading to mobile phone lag.
However, for the elderly, there will still be many problems in the process of using mobile phones that make them accidentally "fall on the road". Recently, Xiao Lei saw a news that a 63-year-old elder mistakenly installed a cleaning software called "Smart Clerner", and then uninstalled the software but did not close the subscription, resulting in a weekly deduction of 35 yuan, a year and a half of time was deducted 2500 yuan, until the Alipay balance was deducted and began to deduct bank card deposits.
Then the elders called Apple's official customer service phone, hoping to return the deduction, but was rejected by Apple, because the main responsibility is not in Apple, and the charge is a third-party company, so Apple can not return the deduction, can only be out of user care symbolic compensation of more than three hundred yuan.
For this processing result, the elders are very dissatisfied, thinking that since the application is downloaded on Apple's App Store, Apple should strictly control and protect the rights and interests of users, and the current way of handling is to shirk responsibility. Most netizens do not support the elders' statement, believing that the main reason is that the elders have not canceled the subscription, and the iPhone mobile phone has corresponding prompts in the process of APP installation, subscription and uninstallation, and it is unlikely that all of them will be ignored.
For verification, Ray also downloaded Smart Clerner and conducted a test.
APP automatic deduction, iOS really not good enough?
Smart Clerner is a main smart cleaning APP, this type of APP in the App Store has a lot of number, some of which are free but most of them are paid APP, and often put APP ads on platforms such as today's headlines, after inducing users to download, they will first provide free trials for several days, and then automatically transfer to the paid subscription model.
Xiao Lei found this software in the App Store and downloaded it, first of all, when downloading, the user needs to double-click the side button to confirm, which is the regular authentication of the App Store to prevent users from mistakenly downloading some promotional apps. Similar secondary confirmation process Most Android system app stores do not have, but the Android phone's web promotion applications are mostly jump web downloads, which also require users to confirm the download twice.
Overall, the App Store's secondary confirmation process is more conducive to preventing the occurrence of accidental downloads, after downloading, open the APP to complete the login will jump to the subscription interface, from the Smart Clerner subscription interface is a clear fee subscription instructions, a subscription plan is 38 yuan per week, the other is a one-time payment of 258 yuan to obtain a lifetime subscription service.
After confirming the subscription plan, the system will pop up again with a prompt that clearly indicates the subscription price and subscription billing period, and requires the user to double-click the side key again to confirm.
Then Xiaolei uninstalled smart Clerner, after the APP uninstallation is completed, the system will have a pop-up window to remind the user that the APP has unscheduled subscriptions, and give "keep subscription" and "manage subscriptions" two options, click manage subscriptions to enter the corresponding interface to cancel the subscription of the APP.
From the process point of view, iOS has been trying to eliminate the automatic deduction problem caused by the user because of the wrong download and wrong subscription, if after the above three processes are still deducted by mistake, then the problem may not really be in The apple and software vendors, after all, as long as one of the processes has noticed, you can avoid such a situation.
However, when Xiao Lei looked at the evaluation area of Smart Clerner, he also found some problems, and most users in the app store recommended reviews pointed out that the APP has a phenomenon of arbitrary charges, and will induce users to download and then induce users to subscribe through free trials, and then deduct fees.
Judging from the time of the comments, most of them were two years ago, so Xiao Lei can basically deduce that Smart Clerner was at least two years ago in the version, and the page description of the APP subscription should be far less clear than the current version. In addition, in the subscription management interface, Xiaolei also saw that Smart Clerner has more than a dozen different subscription plans, many of which may be subscription plans left over from previous versions.
In addition, Xiao Lei also inquired that the iOS system was added after iOS13 to delete the function of pop-up reminder subscription information after iOS13, and there was no prompt before iOS13, the official release time of iOS13 was September 20, 2019, and the range of applicable devices was: iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPod Touch (seventh generation).
Considering that reviews will show 2 years ago before the message time is less than 3 years ago, Xiao Lei guessed that most of the users who were charged by mistake were Smart Clerner who subscribed before the iOS13 large-scale push, and then noticed it after receiving the bank charge information. However, the time for the elders in the news to subscribe to Smart Clerner is November 2020, and in theory, iOS14 has been pushed on a large scale, and it is unlikely that there will be a "forgot to cancel subscription" situation before iOS13.
Therefore, as far as Xiao Lei seems, in this incident, it may not really be able to blame the main responsibility on the iOS system and Apple, from the deduction process, whether it is Alipay push or Apple's subscription reminder, it will be reminded at each time the deduction is made, of which Apple will send a message to remind users to confirm the relevant deduction after each subscription deduction.
From the company's point of view, Apple also has no more ways to remind users of the subscription deduction, because Apple can not confirm whether you are still using the app (Apple ID subscription is multi-device universal), and from the perspective of user privacy, Apple will not confirm your mobile APP installation and usage, otherwise it may bring more trouble.
How can I prevent my elder's account from being deducted by mistake?
At least from the system level, the iPhone has improved the false deduction and reminder process of the subscription plan after iOS13, but it is still not enough for some elders, and the elders in the news are a good example. If Alipay balance is debited and Alipay's push permission is turned off, there will be no reminder other than Apple's subscription reminder message until the balance is deducted.
Therefore, if you want to help the elders avoid similar losses, you can make certain restrictions before handing over the phone to them, taking the iPhone as an example, users can limit the purchase and installation of the App in the "Content and Privacy Access Restrictions" in the screen time options, and the system will not be able to install the APP or subscribe or purchase an APP service after all settings are not allowed.
In addition, in this function, the system APP of iOS can also be managed, and the unwanted APP can be removed, so as to avoid unnecessary functions after the elderly mistakenly touch, such as book stores, podcasts and other functions can be turned off, and only the necessary functions such as cameras can be retained.
So how can phones other than iPhone solve this problem? After all, rogue software and random deductions are not only present on iOS systems. In fact, there are similar settings on Android, and the installation of "external source applications" can be turned off in the security-related page, which can avoid the automatic installation of third-party unknown apps that are not in the app store.
However, domestic Android can not make restrictions on APP subscriptions, then if you want to limit the automatic subscription deduction, you need to start from the payment software, the main domestic payment software is WeChat and Alipay, we need to set it separately. WeChat's setting page is in the wallet - payment settings - relative card, the elder's WeChat payment function is bound to their own relative card, you can confirm each consumption, and you can set the payment limit.
And in Alipay, Xiao Lei believes that for most elders, WeChat is enough to meet daily use, Alipay can not be installed and not registered, but if there is a real need, you can turn off the small amount of password-free payment function in the settings - payment settings, if you want to further avoid the problem of accidental payment, you can set the elder's account as a teenager account, and then you can get similar functions to the WeChat relative card.
For the elders who are not familiar with mobile phones, after completing the above settings, the problem of arbitrary deductions, arbitrary charges or fraud can be basically eliminated.
On the other hand, since last year, China has also introduced relevant policies, requiring relevant Internet service providers to remind users of the time and amount of deductions in a conspicuous manner before deducting fees, to prevent the occurrence of arbitrary deductions, etc., but at present, the policy has not been strictly implemented, and Xiao Lei hopes that the Ministry of Industry and Information Technology and other relevant departments can strictly implement the policy to prevent similar incidents from happening again.