With the gradual launch of the national medical insurance service platform in various places, the use of medical insurance electronic vouchers has become more and more smooth. But in use, what should I do if I encounter some small problems? Take a look at these 10 questions and see if they can give you the answers:
1. How to activate the medical insurance electronic voucher?
Method 1: National medical insurance service platform. Download the National Medical Insurance Service Platform App - Login - Click on the "Medical Insurance Electronic Voucher" at the bottom of the page - Complete real-name authentication, real-person authentication - Click "Collect Voucher", set the medical insurance electronic voucher password, and complete the activation.
Way 2: Alipay. Enter the Alipay App - click "Card Package" - "Certificate" in the upper right corner of the page, find "Medical Insurance Electronic Voucher", click "Add Now" - Complete Real Authentication - Click "Pay Now", set the medical insurance electronic voucher password, and complete the activation.
Way 3: WeChat. Enter the WeChat App - click "I - Service" in the lower right corner of the page - click "Medical Health" in the life service - select the "National Medical Insurance Electronic Voucher" at the top of the page - open the medical insurance electronic voucher interface to activate the medical insurance electronic voucher.
2. When the payment password of the medical insurance electronic voucher is forgotten, how to retrieve it?
Method 1: National medical insurance service platform APP - medical insurance address voucher - change password - face recognition - authentication - reset password;
Method 2: Alipay APP - Civic Center - Medical Insurance - Settings - Manage Medical Insurance Electronic Voucher Password - Password Management - Reset Password;
Method 3: WeChat APP - I - Service - Medical Health - Medical Insurance Electronic Voucher - Settings - Password Settings - Password Management - Reset Password.
3. How to use the medical insurance electronic voucher?
Insured persons can enjoy various online medical security services through medical insurance electronic vouchers, including medical insurance business processing, medical insurance account inquiry, medical insurance treatment and drug purchase payment. First of all, through the national medical insurance service platform App or through a third-party channel authorized by the national medical insurance security, the medical insurance electronic voucher exhibition code is carried out, and the electronic voucher information is scanned through the terminals of the two institutions, and the medical treatment, drug purchase and settlement process is completed.
4. What should I do if the insurance information is not displayed after applying for the medical insurance electronic voucher or the place of participation is not displayed after clicking on the switch of the place of participation?
If the place of participation is not displayed after applying for the medical insurance electronic voucher and clicking on the switch of the place of participation, it is necessary to contact the medical insurance agency where the insurance is located to supplement the insurance information. After the completion of the supplementary report of the insurance information, reopen the national medical insurance App, WeChat, Alipay medical insurance electronic voucher page, click the insurance place to switch and select the city to use normally.
5. Can I use electronic vouchers for drug purchases in different places in the province for personal account settlement?
It depends on the progress of the work of each province. If the provincial policy supports the settlement of the personal account of the electronic voucher for the purchase of drugs in different places in the province, the settlement can be carried out, and if the provincial policy has not been opened, the personal account settlement cannot be carried out. It is recommended to call the local medical insurance department consultation hotline to determine.
6. What is the problem that the balance of the personal medical insurance account of the medical insurance electronic voucher is displayed as "--"?
At present, the medical insurance electronic voucher function in some areas is still being upgraded and improved, and the balance query function is not provided for the time being, and the relevant information can be queried through the national medical insurance service platform App after the national platform is launched, and this function is being promoted.
7. After applying for the medical insurance electronic certificate, what should I do if the electronic medical insurance voucher cannot be used due to the existence of multiple insurance information under the same IDENTITY card?
After applying for the medical insurance electronic certificate, when used in the hospital pharmacy, it is prompted that there are multiple insurance records under the id card number of the same name, which cannot be used. It is caused by historical reasons such as inaccurate personal information reporting at the time of previous insurance, and the same person has duplicate insurance in the same place of insurance. At present, other medical security certificates, such as social security cards, can be used to purchase medical treatment in this case. The medical insurance electronic voucher needs to be used normally after the place switches to the national medical insurance platform to complete the multi-account data governance.
8. If the medical insurance electronic voucher cannot be activated or cannot be used after activation, how can the masses seek medical treatment and purchase drugs?
Other medical security documents, such as social security cards, can be used to purchase medical treatment. The inability to activate the medical insurance electronic voucher may be caused by the error of the personal insurance information, and it is necessary to contact the medical insurance agency where the insurance participant is located to verify the insurance information, and then activate it after correction. The place of participation of residents is the place of household registration, and employees should consult the medical insurance manager of the unit. If the face recognition cannot be authenticated, it is necessary for the individual to contact the public security department to update the face and related information.
9. What should I do if the medical insurance electronic voucher cannot be displayed?
This problem may be caused by the optimization of the medical insurance private network and the fluctuation of the network. Generally refresh or later to carry out the exhibition code.
10. How to bind the medical insurance electronic voucher to the family account?
Source | China Net Medical Channel
Edit | Yang Zixuan bought Xiaofei