Recently, the owner of the car, Mr. Mao, reflected to the Xiaohong hotline that the engine of the Mercedes-Benz car he had just bought for a week had a strange noise and encountered difficulties in returning the car. On December 14, the Xiaohong hotline reporter investigated and understood this.
The owner of the car, Mr. Mao, told reporters that in February this year, he bought a Mercedes-Benz car with a model of GLC 300L at the huge Mercedes-Benz Yulin main store for 422,800 yuan, and after driving for about a week, he found that the engine had a different sound. "When the cold car starts, in addition to the normal sound of the engine, there is a humming intermittent sound, this sound will last for a minute, when the sales consultant was contacted, they said to open the engine repair, just bought a new car to open the engine I did not agree, and later the staff said that after the software upgrade can solve this problem."
In desperation, Mr. Mao had to wait for the after-sales service to upgrade the system, until November, the staff contacted him to upgrade the system, did not expect to upgrade the system new problems came again. "After the upgrade, the engine fault light came on again, they dealt with me three times and did not deal with it, and said that they wanted to open the engine to repair, I did not agree to open the engine, I wanted to either give me a return, or give me a change of car."
Then the reporter came to Yulin Huge Leye Automobile Sales Company, and the staff member Zhang Mou said that the engine failure was a fact and an admission, but they could not agree to mr. Mao's appeal. "We also coordinated with the industrial and commercial side, and Mr. Mao said at that time that according to the market price, we can recycle it for 396,000 yuan as a second-hand car." Zhang Mou, a huge automobile sales company in Yulin, said. Mr. Mao said that his car plus the purchase tax cost a total of more than 480,000 yuan, and now he has to give him 410,000 yuan.
Then the reporter coordinated the two sides to compromise, the price of 403,000 yuan Mr. Mao said that it was acceptable, but Zhang said that he still had to ask the leaders of the group. After a while, Zhang Not only did not ask for instructions but reduced the price, "The current market price is 390,000 yuan, the market price is changing every day, we can only give 390,000 yuan." Zhang said.
"It's been almost a year since it happened and I haven't dealt with it, where is the credibility of such a big brand?" It was difficult to accept the attitude of the seller, and Mr. Mao was very angry.
Mr. Mao said he would take legal measures to safeguard his legitimate rights and interests.
Source: Yulin Publishing Client
Yulin