On December 5 last year, Mr. Xue of Yulin purchased an Apple 13 mobile phone, plus an invoice charger, etc., a total of more than 6,000 yuan, but it took less than half a month, because of the failure of the volume key press, and then sent to the Apple after-sales maintenance center, did not expect to return to the factory twice for maintenance has not been repaired.
On December 18, Mr. Xue sent the mobile phone to be repaired, the staff said that he needed to return to the factory for maintenance, Mr. Xue began to wait for the feedback results, about 10 days after the first return to the factory for maintenance, he received the test results, he hoped to repair his mobile phone or replace him with a new machine.
"The first time I directly replaced the new machine, but the good times were not long, and the same problem appeared on the mobile phone a few days later." Mr. Xue told reporters that on January 11 this year, he came to apple aftermarket stores again for the second return to the factory for maintenance, and finally got the results after 15 days. The results of the test showed: "Your product has been successfully repaired by our technicians, technicians have run comprehensive diagnostic tests, performed all possible troubleshooting, and replaced the following parts, after which your device has been given a new serial number." ”
Having returned to the factory for maintenance twice, Mr. Xue thought that there should be no other problems after the second maintenance, and as a result, in February this year, Mr. Xue once again found that the volume button of the mobile phone failed. "Now this volume button is like the vehicle engine needs to be preheated, quickly press several times before use, use normally later, do not use for a long time, the volume button fails again, and sometimes normal and fails." Mr. Xue told reporters.
In order to find out the ins and outs of the matter, on February 15, the Huashang Daily-Ersanli [Xiaoli Help] column followed Mr. Xue to the store where he bought his mobile phone (Yulin Yuanda store at the south gate of Xinjian Road) to understand the situation.
"My current appeal is to either give me a new machine, the premise is to ensure that the new machine will not have other problems, come up with their solution to deal with things, or give me a refund, it is a big deal that I buy other brands of mobile phones." Mr. Xue told reporters that the new mobile phone he bought has been used for more than 2 months so far, returned to the factory for maintenance for 1 month, and the work loss caused during the maintenance period he considered unlucky, but he could not always return to the factory for maintenance and took time.
The sales staff surnamed Zhang of Yulin Yuanda Mobile Phone Store said: "We are only selling, and mobile phone problems need to be solved after-sales." I can't fix your phone either. ”
In this regard, Lixing Chuanglian - Yulin store (apple equipment Yulin City only authorized after-sales service center) a Yang surname staff said that about Mr. Xue's mobile phone problem, they assisted in returning to the factory maintenance but the other party did not agree, now first feedback Mr. Xue's appeal to the superior leadership, within 48 hours there will be a special personnel to reply by phone.
At present, Mr. Xue has complained about this matter to the 12315 consumer complaint hotline, the official complaint hotline of Apple mobile phone, and the two three miles information will continue to pay attention to this matter.
Huashang Daily reporter Yang Huyuan Editor Chang Na