"One Netcom Office" solves the problem of electric vehicle pile charging

"You see, log on to the 'Online State Grid' APP to select the electric vehicle channel, click on the charging pile to report the installation, select the charging pile installation address and then enter the processing link, fill in the address and capacity information, upload the required information, and the application for installation is completed." Compared with the past, you do not have to contact the person who installed the meter and installed the charging pile, just through the 'online state grid' or our shop, the charging pile installation master's phone to the power supply company, the Manager of the Taiwan District will take the initiative to contact the pile loading service provider, jointly complete the pile connection, worry-free, you can also inquire about the progress of the processing at any time. On December 13, in the International Huijin Automobile City on Beibinhe Road in Xigu District, Yu Shudongzheng, sales manager of Gansu Haotong New Energy Automobile Co., Ltd., skillfully introduced the charging pile installation process to Mr. Li, who had reached a car purchase agreement.

"It is indeed much more convenient, the service is really more and more meticulous, I first applied, if the experience is good, I will recommend it to friends around!" Mr. Lee said.

"Thanks to the 'One Netcom Office' agreement signed by Lanzhou Power Supply Company with us, it really helped a lot and really solved the actual difficulties of customers." If new energy vehicles want to develop well, they cannot do without the support of such good policies and good services. After Mr. Li left, Yu Shudong sighed heartily.

The "One Netcom Office" agreement in Yu Shudong's mouth refers to the green development cooperation agreement signed by the State Grid Lanzhou Power Supply Company and various new energy vehicle companies. Through cooperation with new energy vehicle sales stores and car companies, the company extends the power supply business hall to 4S stores, and through the issuance of charging pile reporting manuals, material templates required for reporting and installation, and the opening of charging pile application business for free through interfaces or H5 pages, etc., to break through the barriers between the "online state grid" and the car enterprise platform, the Vehicle Networking platform, and the charging pile operation platform, reconstruct the whole process of service from the sales end to the client, and establish a car company manager plus Taiwan district manager to cooperate with the active service mode to create a " Buying and doing electricity - installing piles to connect to electricity - charging services - value-added services " a network of business, completely solve the problem of the main charging difficulties of electric vehicles, promote the solution of residential community charging difficulties, pile construction difficulties, hidden dangers and other common problems in the industry, guide the low-valley charging of new energy vehicles, promote the development of charging facilities and new energy businesses, and achieve a win-win situation for car companies.

It is understood that the One Netcom Office is a one-stop power supply service model of "buying a car to do electricity - installing piles and connecting - charging services - value-added services - value-added services" created by the State Grid focusing on difficult charging, expensive construction, hidden dangers and other problems for new energy vehicle owners. Lanzhou Power Supply Company actively implements, and has reached cooperation intentions with more than ten car companies such as Lanzhou Zhongsheng Aozer, BYD New Energy, Beijing New Energy, Gansu Jindao New Energy Experience Center, etc., and signed a letter of intent for cooperation, covering about 40 new energy vehicle brands. At the same time, the company arranged special personnel to carry out charging pile reporting business process, charging facility electricity price policy publicity and business process training for the sales personnel of the car company, assisted by the sales manager of the 4S store, guided the customer to log on to the "online state grid", uploaded the information required for the charging pile business, initiated the charging pile power process, and the manager of the offline power supply company Taiwan district simultaneously carried out on-site investigation, meter connection service. Strive to achieve more than 95% of the charging pile network office rate, the personal charging pile connection time does not exceed 5 working days, and the satisfaction rate of the power return visit reaches more than 99%.

This year, Lanzhou Power Supply Company has made every effort to create a power business environment with high efficiency, high-quality services and high-quality power supply, strengthened the transformation of supporting power grids, accumulated 18 service charging stations, 202 charging piles, and promoted 1549 charging facilities of social operators to access the Gansu Provincial Charging Facilities Supervision Platform, laying a solid foundation for the layout of the charging network in the province. In the next step, Lanzhou Power Supply Company will make every effort to do a good job in online direct connection of electricity, offline reporting and connection of electricity, and strive to improve the convenience of customer pile installation, enhance the experience of customer charging services, deeply implement the overall layout of the "one body and four wings" development and "double carbon" action plan of the State Grid Corporation, promote the development and popularization of new energy vehicles, build a green charging network for electric vehicles, and serve charging customers with heart and affection.

Li Xin, all-media reporter of Lanzhou Daily