Under the guidance of Jinan Jinshang Decoration staff, Ms. Wang, a citizen of Jinan, signed a decoration agreement with Jinshang Decoration on the "last day of the event". Afterwards, Ms. Wang said the promotion was still ongoing.
After requesting a refund from the renovation company, Ms. Wang received a reply: "Refund is OK, but it will cost 20% of the liquidated damages." ”
Qilu Network Jinan, April 8 (reporter Zhang Wenting) Many consumers have had such a consumption experience: for a product, originally could not decide whether to buy, at this time the clerk said that the promotion is approaching the end, the next time to buy is not this price. As a consumer, in this case, will you waver? A few days ago, Ms. Wang of Jinan encountered such a situation.
Jinan Jinshang Decoration is suspected of false propaganda
Citizens signed the agreement on the "last day of the event" and regretted it
On March 27, Ms. Wang, who was facing housing decoration problems, inadvertently encountered a "once-in-a-lifetime opportunity", and under the guidance of Jinan Jinshang Decoration staff, Ms. Wang signed a decoration agreement with Jinshang Decoration.
Talking about this consumption experience, Ms. Wang is still very helpless: "On the same day, the staff of Jinshang Company said that the 27th was the last day of the activity, and also calculated the decoration cost for me, and the decoration fee of more than 80,000 yuan was more than 29,000 yuan, I thought it was still very cost-effective, so I signed the contract agreement." ”
However, what made Ms. Wang angry was that by the 28th, Jinan Jinshang Decoration Company on Erhuan East Road was still carrying out the so-called "promotion", "I found that it was not like they advertised, the activity was still going on, I called Jinshang Company, and no one in the company answered my call." ”
At this point, Ms. Wang felt that she had been deceived, and she turned out the leaflet of "Meet 3.15 Quality to 'Shang' Large-scale Event", which clearly marked the event time as "March 9, 2015 - March 27, 2015". The reporter confirmed to Jinshang's staff that the reply was that the company did have this promotion, and the deadline was March 27. As for the fact that there is still a promotion after the 27th, the staff member said it is "not very clear".
After waiting for a long time for the reply of the decoration company, Ms. Wang became suspicious of Jin Shang's service attitude. So, after contacting Jin Shang's staff again, Ms. Wang made a refund request.
Consumers want to refund the decoration money
Be required to pay a 20% liquidated damages
What made Ms. Wang unbelievable was that after she submitted a refund request to the decoration company, the reply she got was: "Refund is OK, but it will cost 20% of the liquidated damages." ”
So, was there a clause in liquidated damages in the renovation agreement at that time? Ms. Wang showed the reporter the appointment agreement signed at that time called "Family Room Decoration Project Construction Contract", and the reporter saw that the agreement did not explicitly stipulate the "20% liquidated damages".
Ms. Wang also showed the brochure and the packaging bag of the materials at that time, which clearly marked "the four solemn promises of Jinshang Decoration", the first of which was the clause of "three days without reason to refund the deposit".
Since there is no reason to return the deposit, and there is no clear statement of 20% liquidated damages in the agreement, will Ms. Wang be able to get her money back? The reporter contacted Jin Shang staff by phone, and the reply was: the money paid by Ms. Wang on the 27th was "not a deposit but a decoration down payment", and there was an oral explanation when the 20% liquidated damages were signed.
Such an explanation made Ms. Wang cry and laugh, "If the liquidated damages are counted verbally, how to explain the false propaganda?" Obviously, the decoration company's false propaganda is first, why should the economic loss be carried by consumers? ”
Deadlock: Can be exchanged or not returned
The consumer has failed to negotiate several times
Seeing that Ms. Wang insisted on refunding, a designer in charge of Ms. Wang's decoration service in Jin Shang took the initiative to propose "free design fee" and expressed his willingness to switch to a flooring panel with more assured quality, hoping to decorate Ms. Wang's new house as soon as possible.
For this proposal, Ms. Wang said that she should consider it carefully. "The agreement signed on the 27th, on the 31st, the good Mr. Jin Shang came back and discussed this matter with my family, and we all went to the middle of the road and was told that Mr. Jin Shang was not there, and ran in vain." Since then, the reporter's attempt to contact the company's senior management through the designer's request was rejected, and repeatedly called the customer service phone to ask for contact with the senior management, but the staff replied that the "unclear situation" was not available, and the company's senior management could not respond.
Ms. Wang believes that what really worries her is the service attitude of Jinshang Decoration Company. "We spend money to find a decoration company, isn't it just to save our minds, now not only is it not worry-free, but it makes people feel bad."
After the reporter called the designer surnamed Du of Jin Shang several times, he was told that he was "busy, there are customers in" hurriedly hung up the phone, but he also explained the reason why the company did not answer Ms. Wang's phone at that time, saying that ms. Wang's phone number was not saved, and the assistant staff did not know that it was the customer who called, which caused the temporary "loss of contact".
Consumer Association: Consumers pay attention to the evidence of retention
Industry and commerce: The evidence is true and can be investigated and punished at home
The reporter consulted the Consumer Association on this matter, and the suggestion obtained was: Ms. Wang should pay attention to retaining the evidence and reflect it to the relevant departments, including the Consumer Association, according to the existing evidence, and also contact the decoration industry association to promote the settlement of the incident.
"General consumers will not pay attention to preservation (evidence) when signing an agreement, and once there is a consumer dispute in the later stage, the two parties often cannot agree on some details."
The reporter telephoned the Decoration Office of the Municipal Construction Commission, and no one answered the office phone during working hours. After that, the reporter inquired in the national enterprise credit information publicity system and found that Jinan Jinshang Decoration Engineering Co., Ltd. was established on August 15, 2012, with a registered capital of 3 million yuan, and the registration authority was the Licheng District Branch of the Jinan Administration for Industry and Commerce.
Therefore, the reporter consulted the Licheng branch again, and the reply was that if the consumer evidence is true, then the decoration company is suspected of fraud, and the industry and commerce department can investigate and punish it according to relevant regulations.