In the critical stage of the prevention and control of the new crown epidemic, in addition to actively implementing various epidemic prevention and control measures, the Ganzhou District Taxation Bureau of Zhangye City has deeply implemented "non-contact" tax handling, effectively improved the efficiency of handling, helped taxpayers not go out to solve tax-related problems, minimized the risk of cross-infection, and provided a strong guarantee for scientific prevention and control of the epidemic.
Regular business "learn to do"
"In fact, the electronic tax bureau to do business is not so difficult, before the old worry about their computer operation is not skilled, afraid of errors, this epidemic period is really no way, through the tax bureau sent by the video operation process, I made a declaration, the tax is also paid back to simple, convenient!" The newly replaced financial staff of Antai Building Materials Co., Ltd., Ganzhou District, Zhangye City, which is isolated at home, sighed.
During the epidemic period, the District Taxation Bureau has guided taxpayers to handle their own business by logging into the electronic tax bureau and mobile APP through mobile phone video connection, and at the same time compiled a simple operation manual and graphically illustrated the operation flow, and at the same time produced a simulation animation of the process operation and sent taxpayers to facilitate taxpayers to "learn and master by themselves, learn and do it now", so as to realize the convenience and efficiency of self-service tax handling.
Simple matters "ask and do"
"You wait, I'll verify your information and the payment information of the unit, and I'll reset your password for you later." The staff of the Tax Office confirmed the information by video link with the financial personnel of the Zhangye Municipal Natural Resources Management Bureau, reset the password, and successfully logged in to complete the payment.
For some simple and easy business such as data verification, inquiry, information confirmation, password reset modification, telephone number modification, etc., the District Taxation Bureau provides remote questioning and handling modes such as consulting office, offline office, and video office, and supports remote photo uploading, simple business video connection verification, inspection results, printing or mailing, etc., to achieve a simple and high-frequency business "remote questioning and handling" mode.
Difficult matters "help to do"
"Hello, the report can not be saved because you fill in the wrong column, please fill in the appendix 3 first, the data will be automatically generated to the living form, after checking correctly, you click 'Save'...", Chen Lu, a business consultant at the tax office, is more than 11 p.m., and is still filling in the declaration form for the online tax personnel.
During the epidemic period, the District Taxation Bureau dispatched key personnel from various business posts to form a "tax service commando team", implemented 24-hour online counseling, answered taxpayers' inquiries at any time, counseled taxpayers to complete difficult problems such as filling in statements, preferential enjoyment, and error modification, and implemented one-on-one professional guidance to ensure that taxpayers' consultations on difficult matters had a reply, and there was a way to solve them, so as to achieve rapid and efficient solutions to difficult matters.
Tax payment "code on the line"
"Hello, our community is closed, my tax has not been paid, the electronic tax bureau has tried several times but still can't deduct it, is there any way?" The owner of Juxinyuan Prefabricated Building Materials Factory in Ganzhou District, Zhangye City, anxiously called the tax office of the Ganzhou District Taxation Bureau.
"Hello, no hurry I will send you WeChat, send you a tax QR code, you scan the code to pay taxes, so the fastest, please wait!" Soon, the company's boss successfully paid the tax of 10037.63 yuan through the tax payment QR code.
For some taxpayers who cannot pay taxes through the electronic tax bureau for special reasons, the district tax bureau will generate a payment QR code to send to the taxpayer by confirming with the taxpayer's identity information, and after checking the tax type of tax, the taxpayer will immediately complete the tax payment, and the staff of the tax office will also take a photo of the tax payment voucher and feedback to the taxpayer to realize the recognition of the payment QR code.
"Collaborative Handling" of Off-site Matters
"Hello! My side is the Ganzhou District Taxation Bureau, because of the epidemic prevention and control, traffic control, a taxpayer of our bureau needs to go to your bureau to handle tax-related business, I immediately authorized the system ..." Tian Ling, the person in charge of the tax department of the district taxation bureau, coordinated and communicated with the Gaotai County Taxation Bureau in time to solve the problem of copying the tax clearance card for the taxpayer Gansu Henderson Ruichen Construction Engineering Co., Ltd.
Due to the requirements of epidemic prevention and control, taxpayers in areas where traffic control is implemented, the district tax bureau realizes taxpayers to handle tax-related matters locally and nearby through the system authorization and business entrustment to the tax authorities in different places, and meets the normal handling of tax-related matters of taxpayers in different places.
"Contactless" tax handling has become the normal work of Ganzhou taxpayers in special periods, and it is also a tax handling model that is praised and supported by taxpayers during special periods. While doing a good job in epidemic prevention and control, the cadres of the bureau take the initiative to claim various work tasks, actively carry out policy and business counseling, reminder handling, business acceptance, and feedback notices, ensure that tax payment services are "constantly filed, not discounted, and more efficient", and ensure that epidemic prevention and control have strength and tax payment services have temperature.
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