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Due to the impact of the rebound of the epidemic, some catering stores have suspended business.
Businesses that are still in business have done a lot of "throttling" measures, such as arranging for guests to sit at the next table.
On the evening of the 12th, Changsha netizens "long streams of streams" sent a circle of friends: "The two banks of the Xiang River, which have been extinguished for ten days, have finally lit up." ”
RedNet Moment reporter Xiao Yino Xiao Shuai Li Xin Correspondent Li Dan Changsha reported
"Huh? Didn't open the door? At noon on August 10, on the 4th floor of Changsha Yuefang iDmall, two girls came to Chef Fei's shop together to explore the probe. Through the "Cleaning" sign, it can be seen that although the table is clear and clean, it is empty. After repeatedly confirming that the store was closed, the two girls planned to leave.
The reporter went forward to inquire about it, one of them, Ms. Huang, said that they both worked nearby, and the lunch in recent times was solved by takeaway, "Today I decided to come out to improve the next meal, I heard that Chef Fei produced well, especially thinking that there should be no queue now, I deliberately ran over to see, I didn't expect to close the door." ”
On the 11th day of zero new additions in Changsha, what is the current situation of catering under the epidemic? Is there still a business for dine-in food in various restaurants? What are the new changes that will be encountered when you add a meal out? To this end, the reporter prepared a double code, put on a mask, and visited a "different" street in front of various restaurants on the streets of Changsha.
Phenomenon: Entering the store "two codes and one test" Internet red shop is not equal
"Hello, welcome, please show your health code."
Whether it is a street store or a shopping mall store, walking into any restaurant, the health code and itinerary code require "double code standby" has become a must. And most stores, in addition to "two codes and one test", you also need to fill in the relevant information registration form. From the enthusiastic "please in" to the polite "please show", the tone seems to have reduced the usual enthusiasm of Changsha people, but the "cumbersomeness" of this welcome makes people feel that the service is a little better. After filling out the form, and then the service sister pressed a hand of unwashed alcohol, rubbed it casually, and the mood of eating out was more stable.
However, compared to the enthusiasm of the service, the traffic on the street is significantly more deserted. In the three days from the 10th to the 12th, the reporter deliberately picked different time periods to go shopping: the flow of people on the road became significantly less; during the lunch and dinner periods, the number of guests who walked into the store for dinner was really not much; walking into the national gold street and 7UP and other shopping malls, many still brightly lit doors, there was no table of guests; in the West Jiefang Road or Taiping Street, the Internet celebrity punching points that needed to queue up at the past were now able to place orders directly with ease and smoothness no matter which time.
There are fewer people, and many stores are closed. Even businesses that are still in business have also done a lot of "throttling" measures. One of the landmarks of the internet celebrity Changsha, the Fire Palace Pozi Street Store will temporarily close the "Hunan Cuisine Capital", and only the "Snack Kingdom" on the street will continue to operate. Changsha Wen and You, who once took the number of more than 20,000 tables in one day, the original 6-story business area is now only one floor open for hospitality, and the seats are also specially set up into a diamond-shaped layout to arrange for guests to sit at each other table; in this way, the maximum reception capacity in a period of time is only 30 tables, and Changsha Wen and You finally do not have to queue.
Epidemic prevention: Advocate the use of public chopsticks to disinfect even the soles of shoes
"Changsha people are really self-disciplined." In response to the current situation of the catering market under the epidemic, Tang Zhuqing, assistant general manager of the Fire Palace, sighed, "Compared with last year, everyone's reaction at that time did not seem to be so rapid; this time, really, as soon as the news of the epidemic came out, there was no one on the street the next day." "And Tang Zhuqing also found that not only consumers automatically stay at home, but also in this epidemic, many merchants have also chosen to take the initiative to close their businesses." After several rounds of testing of the epidemic, everyone (merchants) have enhanced their awareness of protection and social responsibility, and consciously follow the government's epidemic prevention policies and do not add chaos at this time. ”
These restaurants that continue to open their doors to customers can also feel their responsibility in the epidemic. Brand managers such as Fire Palace, Ice and Fire Building, Changsha Wenheyou have said that from the perspective of operation, choosing to close the store at this time may be a "more cost-effective choice", and the reason why the store is not closed is also to contribute to the prevention and control of the epidemic. "If the store is closed, hundreds of our employees may go home; on the contrary, it will increase the uncontrollable degree of epidemic prevention; now in response to the policy, our employees conduct nucleic acid testing at a frequency of 7 days a cycle, and even employees who arrange rotational leave are all real-time aware of everyone's health status." In this way, after the epidemic, our response will be faster. Tang Zhuqing said.
Equipped with killing equipment, increase the frequency of killing, strengthen the management of the back kitchen, prepare chopsticks for one person and one use, and even disinfect the disinfection mat that does not let go of the sole of the shoe... Each restaurant is full of thoughts to create a safe consumption scene for in-store consumers. In the Ice and Fire Lou Bai County Hotel, the reporter saw a detail: the wine glass and tableware that was originally prepared in the private room early, but now it is waiting until the guests who have made reservations are about to arrive at the store and then temporarily placed. Li Jianting, general manager of the store, said: "The purpose is to make the epidemic prevention and health work more secure and thorough. Each private room is also equipped with ultraviolet light, and guests will definitely open half an hour before arriving at the store. ”
Operation: Mainly promote takeaway and set menus Business fell off a cliff
"Now this point is willing to go out, willing to come to you to eat, that is a sincere recognition of you." Opened on the 3rd floor of Yuefang iDmall, amazon global food parkway, the lunch market on the 10th is more lively than other restaurants on the same floor. But when it comes to the business situation, the store manager Chen Ping still shakes his head. From his family's customer registration form at the front desk, it can be seen that from August 8 to 10, the guests received in three days were not enough to write a full page. "The more this time, the more we must do a good job, this is a grateful heart, thank you for the recognition and support of our customers." Chen Ping said that his family was originally a self-service, but now it has the temperament of club food, "guests order, let the back kitchen freshly delivered, to ensure the taste at the same time, reduce the frequency of everyone walking around." ”
The business situation has shown a cliff-like decline, which can be described as a self-evident status quo in this survey. This is especially true for the shops in the Wuyi business district that are mainly tourists. At about 7 o'clock in the evening of the 12th, there were no pedestrians in Taiping Old Street, which had been rubbing shoulders, ms. He, who had opened a shop here for seven years, said: "After 9 o'clock, it was really completely dark, I felt that I had not seen it for many years, and suddenly I had the smell of the old street." ”
The lively street scene is no longer there, and the popularity of dine-in food is difficult to find. Various catering brands have taken takeaway as the target of their efforts. Some food and beverage brands have also launched several special sets of packages. Among them, the "family banquet" package of the Ice and Fire Building from 388 yuan and the "super takeaway" of Changsha Wenheyou from 399 yuan are particularly eye-catching. "For brands, quality and service are always fundamental to our customers. The package is only designed according to different consumption scenarios, and ultimately in order to bring guests the same quality of dining experience. Sun Ping, general manager of Changsha Wenheyou, said that during the epidemic, whether it is a guest or a merchant, epidemic prevention and control must be put first. Now Wen Heyou has also launched a free delivery fee discount within 15 kilometers, and each takeaway also comes with a love gift package with masks, disinfectants and other items. "We have calculated that the distance of 15 kilometers covers the range of the South Railway Station, the purpose is to let everyone feel at home at home, but also to enjoy the comfort of food." When the epidemic is cleared, everyone is at ease, and the Changsha store catering will definitely catch fire again. ”
In fact, the recovery of Changsha's catering market may have quietly begun: in the Ice and Fire Lou Bai County Hotel, the afternoon market on the 12th has reopened the hall that was originally closed during the epidemic; in Changsha Wenheyou, although there is no need to queue for the time being, the flow of people every day obviously feels more lively than the previous night; on the second floor of the Fire Palace Pozi Street store, Changsha's old mouths have come to eat morning tea one after another: 18 pieces of set menu, a cup of tea, a sugar bun, a meat bun, sandwiched in a piece of bite, salty and sweet Taste the taste of life, return to the daily prosperity, probably now every Changsha people are looking forward to it. As last night's circle of friends said: "Changsha's pause button is about to restart." The banks of the Xiang River, which had been extinguished for ten days, finally lit up. ”