Now people will prefer the official flagship store for online shopping,One is to believe that the flagship store is genuine and the item is guaranteed,The other reason is that it is very convenient to return and exchange goods for no reason within 7 days,But recently, a woman posted a video saying that she bought a Tissot watch in Jingdong's self-operated flagship store,The express delivery was not opened,Ask for a refund,Rejected by Jingdong,The reason given is that scratches were detected,No refund is supported,Many complaints have been fruitless。
The way it is
Her boyfriend's birthday was approaching, and the woman wanted to give her boyfriend a birthday gift, thinking that her boyfriend liked the Tissot watch endorsed by Liu Yifei, so she decided to buy another Tissot watch as a birthday gift. Because of her boyfriend's recommendation,The woman has also shopped online on Jingdong many times,Or a JD plus member,This shopping chose Jingdong's self-operated flagship store,Three days after placing an order, I received a courier,Because there was a dinner party in the evening,The woman opened the express and put the watch in the gift box and took it to the hotel。
At the birthday party, the woman took out the watch and gave it to her boyfriend, who expressed his gratitude, but said that he would prefer to have a mechanical watch.
A few days later, I suddenly received an after-sales call from JD.com.,According to the regulations, the watch should be tested.,No problem with the test will be refunded.,Thinking about the previous shopping experience in JD.com,The woman agreed without much thought。 But a few days later, she waited for the news that the watch was scratched and could not be refunded, and the woman was stunned when she heard the news. I just opened the courier and put the watch into the gift box, there was no drop and collision, how did the scratches come from.
After calming down, the woman thought that after she put the watch in the gift box, she took a photo, and looked at the photo carefully and found no scratches. Just ask the customer service, since the test has been carried out and scratches have been detected, then there must be a test report and I want them to provide a copy.
A very normal request was rejected by the customer service staff, and after that, different customer service personnel contacted the woman in turn, but the result was that the test report could not be provided, and the watch could not be returned.
After the communication was fruitless, the woman thought of defending her rights through the relevant government departments, and called the 12345 mayor hotline and the 12315 consumer hotline to respond, and after helping to coordinate, Jingdong decided to give a shopping coupon of 300 yuan, but the watch still can't be returned, and the test report can't be provided, so I don't think anyone can accept this result. If there is no test report, you will insist that there are scratches, and use this as an excuse not to refund you, which is a hooligan.
I also admire the woman, the whole process is very calm communication, maybe I would have quarreled with the customer service a long time ago, and even the grumpy one will directly scold.
The woman who had no choice thought of defending her rights online, but she inadvertently found that there were many victims like herself.
At this time, I suspected that the watch sent by Jingdong itself had scratches, and in order to verify my conjecture, I took another different style of Tissot watch on Jingdong.
After receiving the express delivery, the express box was not opened, directly placed on the refrigerator at home, a few days later applied for a refund, the courier brother soon came to the door, at the door of the woman's house courier brother personally opened the courier box, completed the pickup process. The same process started again, or need to be tested, after the test, scratches were found on the back cover of the strap, affecting the secondary sales, no refund is supported, it needs to be sent back according to the original address, and it is the conclusion given by the manufacturer after testing, this is a fraud consumer, and consumers must be compensated.
Hearing this has confirmed the conjecture in the woman's heart. The express delivery without unpacking can detect that the goods are defective, which is really a big joke in the world, what is the greasy thing in this? Knowing that the watch is flawed and deliberately selling it has been suspected of defrauding consumers, so blatant, I hope that Jingdong can investigate clearly, and the relevant functional departments of the government should also intervene in a timely manner to strengthen supervision, increase penalties, and improve the situation that ordinary people are difficult to protect their rights.
After the video was sent, Jingdong customer service contacted the woman and promised to refund the two watches in full first, and apologized, but the question of identification has not been answered.
If you kick the iron plate, the whole network will pay attention to it, and you will be able to get a full refund as soon as possible. What about the other victims, will they also get a full refund? This matter must be investigated clearly, consumers need to know the truth, and the rights and interests of consumers should be protected and respected.
Consumer trust, product quality and service quality are the foundation of e-commerce survival, Jingdong's service has also been praised by everyone, but now more and more people choose to abandon Jingdong, shouldn't we be vigilant?
Jingdong has not been easy all the way, and it can grow into today's giant enterprise, which is inseparable from the support of consumers, and hopes to strengthen internal management, do not discredit yourself, do not overdraft your reputation, and do not hurt the hearts of users.
After the incident, some netizens ran to the official website of Tissot to leave a comment, and now the comment area has been closed, according to the news, Tissot has also intervened to understand the situation and communicate with JD.com.
Write at the end
Why do people choose to defend their rights online now? As long as there is a big trouble, the merchant will compromise as soon as possible in order to calm the turmoil; It is the distrust of the relevant functional departments of the government, and the results of communication and coordination of consumer dissatisfaction have not been reflected many times. Manufacturers should operate in good faith, strengthen internal audit and management, don't let a rat poop spoil a pot of soup, and functional departments should also really support consumers, not just empty words.
Have you ever encountered a similar routine on JD.com? Do you think it's JD.com's or Tissot's? Welcome to leave a message to discuss