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In recent years, the Municipal Business Environment Construction Supervision Bureau has adhered to the leadership of party building to optimize services, made every effort to consolidate the construction of capacity and style, fully applied the achievements of "digital government" construction to the process of serving enterprises and the masses, further enriched service methods, expanded service channels, and improved the convenience of market entities and the masses with solid government service capabilities.
Strengthen infrastructure construction to achieve "end-to-end" remote assistance. Actively carry out the research activities of "entering the hall, entering the enterprise, and entering the community", in view of the problems found in the investigation, study the solutions one by one, and innovate and launch the remote "video office" service model of government services, breaking through the geographical and spatial limitations, and realizing the "visualized and real-time" handling of remote enterprises and mass service and business consulting by replacing "mass running" with "data running". Set up a special area for accepting online government service matters "video office", and open a "video office" service appointment channel on the official account of "Qitaihe Government Affairs". Formulate a video assistant service process, and the staff can guide the enterprise and the masses to complete the process of information filling, data uploading, and matter handling online in real time, so as to achieve deep integration of online and offline, and effectively solve the problem that enterprises and the masses cannot go to the site to handle business. At present, 129 government service matters can be handled remotely through video.
Strengthen capacity building and provide "one-to-one" full service. Organize municipal, county and district government service comprehensive entity halls to set up "video office" service areas or studios, and do a good job of offline supporting support for the reform of the "video office" service model. Build a professional service team, composed of business backbone personnel with strong communication skills, skilled business skills and rich experience, and conduct regular business training and learning to make various preparations for online services. Break through the traditional offline window "face-to-face" service model and provide online remote "video office" services. Open up interactive channels between online government services and the enterprise masses, and the enterprise masses can conduct video connection with the window personnel, and the business consultation, online office guidance, matter handling and other services can be carried out online with a mobile phone and the same screen of both parties.
Reshape business processes to ensure long-term innovation. Successfully built the operation mechanism of the "video office" service model, and continuously broadened the application fields and service items of the "video office". Boli County has fully applied the experience of "video office" to the two government service items of "approval of urban road excavation and repair" and "approval of cutting down urban trees", and has built an intelligent, reliable and safe management mode through video confirmation technology, realized the rapid filing of the background, streamlined the original application requirements by 30%, and greatly improved the convenience and timeliness of the approval service. The application of the "video office" service model makes the government service experience more three-dimensional, intuitive and effective, greatly reduces the burden of enterprises and the masses, turns "thousands of miles away" into "one step away", and lays a solid foundation for continuous optimization of government services.
At present, the city, county and district comprehensive entity halls have established a "video office" service window, set up a "video office" service team, and handled a total of 316 services such as key project construction approval services, establishment and registration of market entities, personal remote notarization, and social security retirement of non-local citizens through the "video office" service model. The Municipal Business Environment Bureau adheres to the people-centered service concept, plays a pioneering role in serving enterprises and the masses, and shows its ability and style.
The Municipal Bureau of Commerce will give full play to the role of grassroots party organizations, further enrich the remote service scenarios, continuously improve the new model of "video office" government services, break the restrictions of geography and time and space, improve the convenience of government services, and achieve new breakthroughs in optimizing the business environment.
Reporter: Liu Xueying Editor: Li Yuanyuan Review: Teng Haixia Supervisor: Zhang Jinhua
2024.5.13
China
Qitai River
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