On May 10, 2024, Auman Heavy Truck released the "Auman Gas Vehicle Super Guardian Worry-free Service". For the Auman 15N gas tractor and truck sold from May 1 to December 31, 2024, on the basis of the original five-year ultra-long warranty policy for engine 5C + flywheel housing parts, Auman is the first in the industry to launch a 3-year warranty for the whole machine of the Fukang 15N engine + a 5-year full box warranty for ZF automatic transmission, which is a comprehensive industry-leading gas vehicle service policy.
The industry's first engine has a 3-year warranty for the whole machine, and the super guardian empowers the surging power
In the case of increasingly fierce competition in the heavy truck market, the sales of Auman gas vehicles continue to increase, and the market share of high-horsepower gas vehicles is in the first position in the industry. This is mainly due to the fact that the power, economy and driving comfort of Auman 15N gas vehicles are in the leading position in the industry, which meets the needs of users and is deeply recognized by users. More importantly, while laying out the product matrix of gas vehicles, Auman is constantly improving the service policy "according to needs".
As the core "core" of gas heavy trucks, the gas engine is related to the operational efficiency of cardholders. Although the major vehicle companies have a lot of service guarantees. The maximum warranty period for important parts, general parts, electrical components and wearing parts is set at 24 months, covering more than 100 parts. However, in the downturn of the market economy and the fact that customers are more urgent about operational benefits, such services can not only meet the needs of users, but also bring great operational concerns to users.
Therefore, in this event, Auman released the "Super Guardian Worry-free Service for Gas Vehicles", on the basis of the original five-year ultra-long warranty of 5C parts, the service policy standards of important engine parts, general parts, electrical components and wearing parts are all pulled into a three-year warranty, and the three-year warranty of the engine is officially implemented, which is one year more than the industry! Moreover, under the whole machine warranty service policy, it covers 80+ important parts, 50+ general parts, 20+ core electrical devices, 15+ core wearing parts, a total of 165 pieces, and the overall quality assurance of parts exceeds the industry by 50%, which has achieved a comprehensive leading industry, allowing users to make transportation profits with more peace of mind!
The industry's first gearbox 5-year full box warranty to protect cardholders' worry-free transportation
As another key component of gas heavy trucks, the importance of gearbox is self-evident. Compared with the industry's general warranty period of 24 months, Auman has once again carried out "enhanced upgrades" in the "Super Guardian Worry-free Service for Gas Vehicles", and took the lead in the industry to increase the warranty period of the whole box of automatic transmission to 60 months.
Adding one more year of guardianship can ensure that users can earn more money with peace of mind, which not only shows Auman's self-confidence in product quality, but also shows the determination to dare to take responsibility to customers and dare to challenge the industry tradition.
In order to fully protect the worry-free transportation of cardholders, Auman will take the lead in the industry in launching the top ten service commitments for gas engines in 2023, and put forward the industry's longest warranty period for special engines and cylinders for gas engines: 5-year ultra-long warranty for engine basic parts, 3-year warranty for gas cylinder devices, and 7-year 700,000 kilometers of post-processing free labor fees; Auman 15N gas engine is maintained with a long mileage of 100,000 kilometers, and the engine cylinder failure is only replaced within 2 years, and the failure caused by the use problem is repaired free of charge; Based on the confidence in the gas consumption performance and service response efficiency, Auman has launched a gas saving commitment of one kilogram per 100 kilometers, and has also launched the industry's highest subsidy of 2,000 yuan for engine overtime maintenance, so as to comprehensively improve the user's operation guarantee and build a worry-free transportation experience throughout the process.
At the same time, in order to ensure the comprehensive and efficient implementation of the service policy, Auman has laid out 900+ service stations across the country, realized the spare parts reserve of 220+ billion yuan, and established a strong service team to ensure that the user's vehicles can quickly enter the station, quickly overhaul and leave the station, and efficiently transport without delay or error.
Super guardian worry-free service! Auman has always had the courage to explore and challenge, and adheres to the brand concept of "customer-centric", with the attitude of daring to break through, dare to try, and dare to win, while providing "super guard" service policy for cardholders, strengthening the user's transportation strength and realizing the maximum operational value.
(This article is provided by the company)